PCC at 50: A Golden Celebration for the Ombudsman, Hon. Yusuf Adamu

By: Dr. James Bwala

As we commemorate the fiftieth anniversary of the Public Complaints Commission (PCC), it is imperative to reflect on the invaluable contributions of its leadership, most notably that of Hon. Yusuf Adamu, the current Ombudsman in Borno state. This milestone not only marks a significant achievement for the PCC but also serves as an opportunity to highlight the vital role Hon. Adamu has played in enhancing the dignity and efficacy of the office. As we celebrate this golden jubilee, it becomes essential to affirm our collective commitment to supporting the evolution and effectiveness of the PCC under his stewardship, imploring stakeholders to recognize and invest in the progressive future of this institution.

The PCC was established with the noble goal of addressing grievances against public agencies, fostering accountability, and promoting good governance. Over the years, it has become a pivotal institution in Nigeria’s democratic framework. The role of an ombudsman, especially in a nation grappling with issues of transparency and integrity, cannot be overemphasized. In the context of Borno State, Hon. Yusuf Adamu has emerged as a beacon of hope, earning respect for his diligent approach to resolving public complaints and advocating for citizens’ rights. His leadership embodies the principles of access, fairness, and justice—the very cornerstones upon which the PCC stands.

Hon. Adamu’s tenure has been characterized by a remarkable transformation within the PCC. During a time when public trust in governmental institutions has waned, he has spearheaded various initiatives aimed at restoring faith among citizens. Through innovative outreach programs and partnerships with civil society organizations, the PCC has not merely functioned as a reactive body but has proactively engaged with the populace, educating them about their rights and the channels available for redress. Such efforts have demystified the processes of the commission and encouraged more citizens to seek justice for grievances formerly left unaddressed.

The Ombudsman’s commitment to transparency and accountability has enhanced the PCC’s operational procedures in the state. He introduced robust measures to track complaints and ensure timely resolutions, fostering a spirit of responsiveness that was previously lacking. This proactive approach has resulted in a notable increase in the number of cases resolved satisfactorily, reinforcing the PCC’s position as a reliable avenue for citizens seeking justice. By prioritizing customer service and implementing feedback mechanisms, Hon. Adamu has transformed the PCC into an institution that not only listens but also acts on the concerns of the Nigerian people.

One of the significant achievements under Hon. Adamu’s leadership has been the successful integration of technology in the complaint resolution process. Embracing digital tools has allowed the PCC to streamline workflows, facilitate access to services, and minimize bureaucratic obstacles that often deter citizens from lodging complaints. For instance, the introduction of an online complaint submission system has vastly improved accessibility, enabling individuals to report issues conveniently, regardless of their location. This strategic move not only broadens the scope of citizen engagement but also saves both time and resources, illustrating the modernity of the PCC under Hon. Adamu’s guidance.

Nevertheless, as we reflect on these accomplishments, it is crucial to acknowledge the challenges that still loom ahead. The journey toward a fully functional and respected Ombudsman institution is fraught with hurdles such as insufficient funding, political interference, and a lack of awareness among citizens regarding their rights and the capabilities of the PCC. It is this acknowledgment that solidifies the argument for continued investment in the PCC and for maintaining the resolve to confront these challenges head-on.

It is also vital to emphasize that Hon. Adamu’s vision extends beyond the mere resolution of complaints. He has passionately advocated for systemic reforms that would address the root causes of grievances within public institutions. By engaging with government officials and policymakers, he has pushed for laws and regulations that promote transparency and accountability within public service. This holistic approach is essential; without addressing the underlying issues, the PCC may risk becoming a band-aid solution rather than a catalyst for meaningful change.

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In light of the changing dynamics of governance and the increasing expectations of citizens, a strong PCC is imperative. The Ombudsman has increasingly recognized the necessity of adapting to new trends in governance, including embracing participatory mechanisms that engage citizens in decision-making processes. This participatory approach not only empowers individuals but also fosters a sense of ownership over public institutions, thereby enhancing overall accountability.

As we celebrate 50 years of the PCC and Hon. Yusuf Adamu’s contributions, we must also harness this momentum to advocate for a future where continuous improvement becomes synonymous with the PCC’s identity. Our call to action lies in ensuring that all stakeholders—including government, civil society, and citizens—recognize their roles in supporting the Ombudsman’s agenda. To effectively advocate for the rights of citizens and maintain the integrity of public institutions, we must unite our voices and resources.

Investing in training and capacity-building initiatives for the PCC staff will enhance the commission’s operational effectiveness. Furthermore, public awareness campaigns aimed at informing citizens about their rights and responsibilities can bolster civic engagement and ensure a productive relationship between the PCC and the communities it serves.

It is therefore vital for the government to allocate adequate funding to the PCC. Insufficient resources limit the commission’s ability to operate effectively and diminish its capacity to realize its mission fully. By prioritizing financial support and recognizing the PCC’s importance in facilitating good governance, the government can ensure that the Ombudsman remains an effective advocate for the public.

The 50th anniversary of the Public Complaints Commission is not merely a celebration of its history but an opportunity to reaffirm its commitment to justice, accountability, and good governance. Under the exemplary leadership of Hon. Yusuf Adamu, the PCC in Borno state has made tremendous strides in transforming public perception and operational efficacy. However, this celebration also serves as a clarion call to acknowledge the challenges that lie ahead and collectively work towards strengthening this vital institution. 

As we honor the past, let us also pave the way for a more transparent and accountable future—one that upholds the rights of every citizen and reinforces their trust in public institutions. Let us continue to support the PCC and its mission, ensuring that the next 50 years mark an era of unparalleled progress and integrity in public service.

* James Bwala, PhD, writes from Abuja. 

PCC at 50: A Golden Celebration for the Ombudsman, Hon. Yusuf Adamu

Zulum: Borno begins export of plastic materials

By: Our Reporter

As part of the economic revitalisation efforts of his administration, Governor Babagana Umara Zulum has announced the commencement of exporting plastic products, marking a significant stride towards self-sufficiency.

The governor emphasised that the move is a strategic part of a broader agenda to industrialise the state and wean it off over-dependence on monthly federal allocation.

Zulum made the announcement on Thursday during an inspection tour of Borno Plastic Factory located in the new Maiduguri Industrial Area.

“I am happy to note that people from Borno State will no longer procure plastic materials from other places. You have seen that the products have been sold to our neighbouring countries and other states within Nigeria. We will invest more in our industries, so that in the near future, Borno State Government will no longer rely on Federation Account for its day-to-day activities,” Zulum said.

The governor revealed that the factory has started its international orders, with finished plastic wares already shipped to neighbouring countries such as Chad and the Republic of Cameroon.

Zulum noted that the facility was initially constructed during the administration of former Governor Kashim Shettima, but was resuscitated as part of his administration’s recovery and development plan.

Governor Zulum further explained that to ensure its sustainability and commercial viability, the government transitioned the factory to a Public-Private Partnership (PPP) arrangement, with Tatabe Global Services now managing the day-to-day operations, production, and marketing, while the state government provides oversight and a conducive business environment.

The factory, now operating at full capacity, produces a wide range of items, including plastic chairs, tables, basins, and other plastic materials. It has also created hundreds of direct jobs for indigenes, providing a critical source of livelihood.

Zulum was accompanied by the Speaker of Borno State House of Assembly, Abdulkarim Lawan, as well as principal officers of the House of Assembly and other top government officials.
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Borno belong to APC, Zulum affirms party supremacy, says we are for Tinubu

By: Our Reporter

Borno State Governor, Professor Babagana Umara Zulum, has stated that the state is an undisputed stronghold of the All Progressives Congress (APC) and remains loyal to the leadership of President Bola Ahmed Tinubu.

The governor made the assertion on Monday during flag-off of the APC Northeast e-registration workshop in Maiduguri.

The occasion, which brought together national party leadership, state executives, local government chairmen, and members of the national and state assemblies, was convened to ensure the party’s membership e-registration exercise as part of the digital reform process.

Governor Zulum, addressing the gathering, said, “I want to assure you that the Government of Borno State under my leadership will provide the desired support to ensure the success of the APC membership e-registration exercise in the north east.”

“Our party members in other states governed by other political parties will be supported to get captured.”

Zulum further stated, “Let there be no doubt in anyone’s mind, Borno State is 100% for the APC. Our loyalty to the party and its leadership is absolute,” Governor Zulum declared.

“Let us be frank and remember our recent history. Before the APC came to power, Borno State was on its knees. Our local governments were under siege, our economy was shattered, and our people were living in fear.”

“But look at where we are today. The narrative is shifting, and this shift is due to the relentless efforts and massive support from the APC-led federal government.”

“From the late President Muhammadu Buhari’s administration, we received unprecedented support in our fight against terrorism. We witnessed the establishment of the North East Development Commission (NEDC), which has played a crucial role in rebuilding our communities and infrastructure.”

“Now, under our leader, President Asiwaju Bola Ahmed Tinubu, this support has not wavered; it has been strengthened. The President has shown a deep commitment to the final restoration of peace in Borno and the entire North-East. The Federal Government is actively collaborating with our administration to ensure the safe resettlement of our people and the rebuilding of their livelihoods.”

“The evidence is clear for all to see. The APC government at the federal level has been a true partner in our journey from the storm to normalcy. For the first time, our son became the Vice President of Nigeria under the APC.”

“I wish to reiterate my call to the good people of Borno State to join me in supporting the re-election of President Tinubu in the 2027 General Elections. Let us begin to build that momentum now. Let us work together to ensure his visionary leadership continues to guide our nation forward,” Zulum said.

Borno belong to APC, Zulum affirms party supremacy, says we are for Tinubu