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PCC at 50: A Golden Celebration for the Ombudsman, Hon. Yusuf Adamu

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PCC at 50: A Golden Celebration for the Ombudsman, Hon. Yusuf Adamu

By: Dr. James Bwala

As we commemorate the fiftieth anniversary of the Public Complaints Commission (PCC), it is imperative to reflect on the invaluable contributions of its leadership, most notably that of Hon. Yusuf Adamu, the current Ombudsman in Borno state. This milestone not only marks a significant achievement for the PCC but also serves as an opportunity to highlight the vital role Hon. Adamu has played in enhancing the dignity and efficacy of the office. As we celebrate this golden jubilee, it becomes essential to affirm our collective commitment to supporting the evolution and effectiveness of the PCC under his stewardship, imploring stakeholders to recognize and invest in the progressive future of this institution.

The PCC was established with the noble goal of addressing grievances against public agencies, fostering accountability, and promoting good governance. Over the years, it has become a pivotal institution in Nigeria’s democratic framework. The role of an ombudsman, especially in a nation grappling with issues of transparency and integrity, cannot be overemphasized. In the context of Borno State, Hon. Yusuf Adamu has emerged as a beacon of hope, earning respect for his diligent approach to resolving public complaints and advocating for citizens’ rights. His leadership embodies the principles of access, fairness, and justice—the very cornerstones upon which the PCC stands.

Hon. Adamu’s tenure has been characterized by a remarkable transformation within the PCC. During a time when public trust in governmental institutions has waned, he has spearheaded various initiatives aimed at restoring faith among citizens. Through innovative outreach programs and partnerships with civil society organizations, the PCC has not merely functioned as a reactive body but has proactively engaged with the populace, educating them about their rights and the channels available for redress. Such efforts have demystified the processes of the commission and encouraged more citizens to seek justice for grievances formerly left unaddressed.

The Ombudsman’s commitment to transparency and accountability has enhanced the PCC’s operational procedures in the state. He introduced robust measures to track complaints and ensure timely resolutions, fostering a spirit of responsiveness that was previously lacking. This proactive approach has resulted in a notable increase in the number of cases resolved satisfactorily, reinforcing the PCC’s position as a reliable avenue for citizens seeking justice. By prioritizing customer service and implementing feedback mechanisms, Hon. Adamu has transformed the PCC into an institution that not only listens but also acts on the concerns of the Nigerian people.

One of the significant achievements under Hon. Adamu’s leadership has been the successful integration of technology in the complaint resolution process. Embracing digital tools has allowed the PCC to streamline workflows, facilitate access to services, and minimize bureaucratic obstacles that often deter citizens from lodging complaints. For instance, the introduction of an online complaint submission system has vastly improved accessibility, enabling individuals to report issues conveniently, regardless of their location. This strategic move not only broadens the scope of citizen engagement but also saves both time and resources, illustrating the modernity of the PCC under Hon. Adamu’s guidance.

Nevertheless, as we reflect on these accomplishments, it is crucial to acknowledge the challenges that still loom ahead. The journey toward a fully functional and respected Ombudsman institution is fraught with hurdles such as insufficient funding, political interference, and a lack of awareness among citizens regarding their rights and the capabilities of the PCC. It is this acknowledgment that solidifies the argument for continued investment in the PCC and for maintaining the resolve to confront these challenges head-on.

It is also vital to emphasize that Hon. Adamu’s vision extends beyond the mere resolution of complaints. He has passionately advocated for systemic reforms that would address the root causes of grievances within public institutions. By engaging with government officials and policymakers, he has pushed for laws and regulations that promote transparency and accountability within public service. This holistic approach is essential; without addressing the underlying issues, the PCC may risk becoming a band-aid solution rather than a catalyst for meaningful change.

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In light of the changing dynamics of governance and the increasing expectations of citizens, a strong PCC is imperative. The Ombudsman has increasingly recognized the necessity of adapting to new trends in governance, including embracing participatory mechanisms that engage citizens in decision-making processes. This participatory approach not only empowers individuals but also fosters a sense of ownership over public institutions, thereby enhancing overall accountability.

As we celebrate 50 years of the PCC and Hon. Yusuf Adamu’s contributions, we must also harness this momentum to advocate for a future where continuous improvement becomes synonymous with the PCC’s identity. Our call to action lies in ensuring that all stakeholders—including government, civil society, and citizens—recognize their roles in supporting the Ombudsman’s agenda. To effectively advocate for the rights of citizens and maintain the integrity of public institutions, we must unite our voices and resources.

Investing in training and capacity-building initiatives for the PCC staff will enhance the commission’s operational effectiveness. Furthermore, public awareness campaigns aimed at informing citizens about their rights and responsibilities can bolster civic engagement and ensure a productive relationship between the PCC and the communities it serves.

It is therefore vital for the government to allocate adequate funding to the PCC. Insufficient resources limit the commission’s ability to operate effectively and diminish its capacity to realize its mission fully. By prioritizing financial support and recognizing the PCC’s importance in facilitating good governance, the government can ensure that the Ombudsman remains an effective advocate for the public.

The 50th anniversary of the Public Complaints Commission is not merely a celebration of its history but an opportunity to reaffirm its commitment to justice, accountability, and good governance. Under the exemplary leadership of Hon. Yusuf Adamu, the PCC in Borno state has made tremendous strides in transforming public perception and operational efficacy. However, this celebration also serves as a clarion call to acknowledge the challenges that lie ahead and collectively work towards strengthening this vital institution. 

As we honor the past, let us also pave the way for a more transparent and accountable future—one that upholds the rights of every citizen and reinforces their trust in public institutions. Let us continue to support the PCC and its mission, ensuring that the next 50 years mark an era of unparalleled progress and integrity in public service.

* James Bwala, PhD, writes from Abuja. 

PCC at 50: A Golden Celebration for the Ombudsman, Hon. Yusuf Adamu

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Ramadan: Borno Distributes Palliatives to 300,000 Households

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Ramadan: Borno Distributes Palliatives to 300,000 Households

By: Michael Mike

Borno State Governor, Prof. Babagana Zulum has launched the distribution of Ramadan relief materials to 300,000 vulnerable households across the state’s 27 local government areas, in one of the largest social support interventions this year.

The flag-off ceremony, held at Ramat Square in Maiduguri on Tuesday, marks the beginning of a statewide exercise aimed at easing the economic hardship faced by residents during the holy month of Ramadan.

Under the scheme, each beneficiary household will receive a bag of rice, a bag of millet and 10 kilogrammes of sugar.

Addressing members of the distribution committee and government officials at the event, Zulum issued a stern warning against diversion of the relief materials, insisting that the exercise must be conducted with strict accountability.

He said: “These items are not for sale. They are not meant for your friends or family members who do not need them.”

He stressed that the palliatives are intended for widows, orphans, internally displaced persons, struggling farmers and low-income earners grappling with rising living costs. Any official found compromising the process, he warned, would face legal consequences.

Zulum emphasised that fairness and transparency must guide the operation to ensure that the most vulnerable residents benefit from the intervention.

In a move reflecting religious inclusivity, the governor directed that Christian residents observing Lent — which coincides with Ramadan this year — should also benefit from the distribution.

He noted that his administration has consistently supported Christian communities, particularly during major religious celebrations. Beyond annual Christmas food distributions, the state government also provides free transportation for non-indigenous Christians travelling to celebrate the festive season with their families outside Borno.

Meanwhile, the senator representing Borno Central, Kaka Shehu Lawan, and the Secretary to the State Government, Bukar Tijani, praised the governor’s intervention, describing it as timely and critical in light of ongoing economic pressures.

Director-General of the State Emergency Management Agency (SEMA), Ali Abdullahi Isa, assured residents that the agency has put mechanisms in place to ensure a smooth and orderly distribution process across all local government areas.

The event drew a large turnout of senior government officials, including members of the House of Representatives, the Speaker and principal officers of the Borno State House of Assembly, and other key stakeholders.

With the rollout now underway, the Borno State Government says the exercise is part of broader efforts to strengthen social safety nets and support communities still recovering from years of insurgency and economic disruption.

Ramadan: Borno Distributes Palliatives to 300,000 Households

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Buni commits to infrastructural development to improve the lives of the people in Yobe

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Buni commits to infrastructural development to improve the lives of the people in Yobe

By: Yahaya Wakili

The Executive Governor of Yobe State, Hon. Mai Mala Buni CON, has assured the commitments of his administration to continue providing infrastructure to improve the lives of the people of the state.

Governor Buni disclosed this yesterday while inspecting the Machina sesame seed processing factory, now completed and awaiting commissioning, adding that we are here to see for ourselves the value for our money we spent here to establish this sesame processing factory.

“We hope the community will make good use of this sesame processing factory, and this is one of the four that we established in Yobe State, and all are completed and awaiting commissioning,” Buni said.

The governor also inaugurated the Rugar Balarabe project, which was constructed by a philanthropist, Alhaji Abdullahi Balarabe D J. The Fulani settlement projects include houses, a school, a clinic, and a mosque, and it was named Rugar Balarabe village after him.

Governor Buni called on all public and separate individuals to emulate Alhaji Balarabe D. J. on what he has done for that Fulani community, noting that we have seen the multiplier effect of what he has put there and, of course, the benefit that goes to the community.

He commends him and appreciates him on behalf of the good people of the community, Nguru local government council, Yobe state, and Nigeria, and also calls on other public separate individuals to emulate and complement the effort of the government.

Governor Buni also attended the finals of the Machina Cultural Festival (MACUF) and commended the Machina emirate for preserving the rich culture of the people, as he said, the occasion is a perfect blend of the old and new.

He warned the youths against the use of drugs and other social vices; they should make their parents, emirate, and the Yobe state proud by being upright and responsible for us to have responsible future leaders.

In another development, Governor Mai Mala Buni has consoled the Bazuwa family over the fire inferno that razed down 12 shops in Potiskum town.

Governor Buni described the incident as sad and unfortunate, adding that it was destined to happen, and expressed his gratitude to Almighty Allah that no life was lost during the fire accident.

Buni commits to infrastructural development to improve the lives of the people in Yobe

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After Boko Haram’s destructions, Governor Buni built modern markets across Yobe

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After Boko Haram’s destructions, Governor Buni built modern markets across Yobe

By: Yahaya Wakili

Yobe State is one of the states whose economic activities were destroyed and suffered from the Boko Haram insurgency in the northeastern part of Nigeria, and in its effort to expand the economic activities in the state and also to provide infrastructure facilities to the citizens of the state after recovery from the Boko Haram insurgency. His Excellency, the Executive Governor of Yobe State, Hon. Mai Mala Buni, has built modern markets across the state in order to boost the economy and businesses in the state. The Commissioner of Home Affairs and Information, Hon. Abdullahi Bego, said there are two types of markets that His Excellency built. The first one is the ultramodern markets: one in Potiskum, one in Damaturu, the state capital, one in Geidam, one in Gashu’a, and another one in Nguru town. The major towns of Yobe State have one each of these markets. And also, we have the modern markets: one in Yunusari, one in Machina, one in Ngalda, and one in Buni Yadi, an ongoing project.

The commissioner of Housing and Rural Development, Architect Ahmed Buba, said His Excellency has constructed 9 modern markets across the state; we have 5 ultramodern markets completed with one ongoing, making 6; and also we have 4 modern markets, and Potiskum ultramodern markets have 500 shops, 192 stalls, and 12 warehouses large enough to accommodate about 12 trucks each, and also they have about 3 kilometers of roads and drainages as well as an administration block and praying ground. The markets are opening up economic activities in Yobe State, and with these markets the economy of Yobe is now building up, and then with the modern markets the businesses are fully on course.

Bego said, “Yobe State Woven and Polythene Company has been an existing company for a long time, and His Excellency Governor Mai Mala Buni is retrofitting and rehabilitating it and making it modern and new.” He starts with the structure, renovating and improving the structure and equipment that are already imported; we are just waiting for the arrival. When they come, they will be installed, and work will start. We produce a lot of grains in Yobe as an agrarian state, so we don’t need to buy all the sacks, all the woven sacks, and all the polythene bags that were used for those grains and other things like that. So this company has existed for a long time but is comatose and dormant. His Excellency has decided to breathe a new spirit into it, retrofitting it, reconstructing it, rebuilding it literally, and then providing equipment. As you can see, the number of people is very few in terms of job creation and in terms of economic activities that will be spanned around this area.

The Mega Motor Park: The former motor park, due to the expansion of that place. His Excellency directed the ministry of housing to identify a site far away from the city; from that roundabout we have a bypass, and henceforth motor vehicles do not pass through Damaturu. They can stop here, and from here other vehicles can transport them to the city center. The commissioner of Housing and Rural Development, Architect Ahmed Buba, said, “This is Damaturu Mega Motor Park, with a capacity of about 500 vehicles. We have a drivers’ lodge, which is going to accommodate up to 150 drivers at a time; we have a terminal building; we have a police station outpost; and we have the clinic, restaurant, and quite a few more.”

Engr. Muhammed Abba Hassan, General Coordinator for the project, said, “This project is awarded to Samsun Nigeria Ltd by the Yobe state government. We started this project about 6 months ago. At this level, we have reached almost over 80 percent, and we expect to complete this project within the stipulated contract agreement. Inshallah, by the end of March, this project will be fully completed.” This Damaturu Mega Motor Park is one of the mega motor parks of its type in Nigeria. We have almost every facility here. We have enough accommodation for travelers and accommodation also for drivers. We have a shop complex, we have a fire service, and we have a comprehensive health clinic that can accommodate not only the passengers but also the environment of this town. We can handle it as far as concern goes; we delivered this project within the stipulated period of time.

Township Stadium in Buni Yadi: This township stadium here in Buni Yadi is transforming sport, which will transform sport in Yobe State. The Permanent Secretary of the Ministry of Youth and Sport, Alhaji Gidado Abubakar, said this project was awarded at the end of September last year to Damuli Investment Company Ltd. for the award of contract for the construction of a mini stadium in Buni Yadi. This is a post-insurgency project being awarded by the state government through the window of the Ministry of Youth, Sport, and Community Development. We signed a 6-month mandate giving the contractor the handing over of the project to the ministry for onward utilization, and about 65% of the project has been achieved. The capacity of the mini stadium is about 5,000 to 6,000 pupils; we have a multipurpose fit, we have badminton, basketball, and the other games, and we have about 78 different games in this project, and it is 250 meters by 200 meters, and 75 thousand square meters.

After Boko Haram’s destructions, Governor Buni built modern markets across Yobe

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