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NHRC Confronts Past Challenges, Pushes Digital Overhaul to Fix Broken Complaint System
NHRC Confronts Past Challenges, Pushes Digital Overhaul to Fix Broken Complaint System
By: Michael Mike
The National Human Rights Commission (NHRC) has acknowledged deep-rooted weaknesses in its complaint handling system and is now pushing an ambitious overhaul anchored on digital transformation and institutional reform.
At a high-level stakeholder validation meeting in Abuja, the Commission signaled a decisive shift from outdated, ineffective procedures toward a modern, technology-driven framework designed to restore public confidence and improve access to justice.
Executive Secretary of the Commission, Tony Ojukwu, described the ongoing review of the Complaint Handling Manual as more than a routine update, but a critical reset.
“We are gathered here to review, refine and ultimately validate the Complaint Handling Manual,” he said, stressing that the process must deliver real remedies for victims, particularly the most vulnerable.
But it was the candid admission from former NHRC Director of Civil and Political Rights, AbdulRahman Yakubu that underscored the urgency of reform.
“That manual was not used because of so many deficiencies and was abandoned,” Yakubu revealed, exposing a troubling gap between policy design and implementation that has long hindered the Commission’s effectiveness.
The NHRC, which has expanded from just eight staff to over 1,000 personnel and 38 offices nationwide, now faces mounting pressure to match its institutional growth with functional efficiency.
Yakubu noted that while the Commission’s structure has evolved—with four specialized departments now handling complaints—the absence of a practical, enforceable framework has limited impact.
Central to the reform push is the digitization of the entire complaints process, a move stakeholders say could significantly reduce delays, improve transparency, and strengthen accountability.
“We need automation and digitization of the complaints management process from beginning to end,” Yakubu said, describing the complaints registry as “the engine room” of operations.
The proposed system will also introduce standardized investigation templates and documentation tools, including a certificate of service, aimed at closing loopholes that have previously weakened case tracking and enforcement.
NHRC official Anthonia Nwabueze said the validation exercise is part of a broader effort to rebuild credibility through inclusiveness and expert input.
“The Commission cannot work alone; we decided to bring stakeholders together to join us in this critique,” she said, adding that the process is designed to identify gaps, eliminate inconsistencies, and produce a manual that is both practical and enforceable.
Beyond technical reforms, the Commission is also seeking to reorient its approach toward victims.
Ojukwu challenged participants to adopt a rights-based, people-centered lens. “Look at it through the lens of the most marginalised and vulnerable victims—ask the hard questions,” he urged.
The ongoing validation signals a rare moment of institutional self-reflection for the NHRC—one that acknowledges past shortcomings while attempting to build a more responsive, transparent, and technology-driven system.
If successfully implemented, the reforms could mark a turning point in how human rights complaints are handled in Nigeria, shifting the Commission from a largely reactive body to a more efficient and accountable protector of citizens’ rights.
NHRC Confronts Past Challenges, Pushes Digital Overhaul to Fix Broken Complaint System
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2027: TAF-Africa urges INEC, security agencies to ensure inclusive voting
2027: TAF-Africa urges INEC, security agencies to ensure inclusive voting
By Elizabeth Ogunjobi
TAF-Africa has urged the Independent National Electoral Commission (INEC) and security agencies to ensure accessible and safe voting for Persons with Disabilities (PwDs) in 2027.
Dr Andrew Adaji, Programme Manager of The All-Rights Foundation, made the call in Gombe on Wednesday during a community outreach for PwDs.
Adaji said the agencies must ensure that all eligible voters exercised their constitutional rights without discrimination or unnecessary difficulties.
He said PwDs deserved adequate support to participate in electoral processes, given their population and potential contributions to national development.
He estimated that PwDs constituted about 35 million Nigerians, representing 18 per cent of the country’s population.
Adaji urged INEC to promote priority voting and ensure its officials understood provisions designed to facilitate voting for PwDs.
He also criticised the commission’s alleged neglect of Form EC40H, which documents the participation of voters with disabilities.
“Based on our experience during the off-cycle governorship elections in Ekiti, Anambra and Osun states, most ad-hoc staff were not even aware that the form existed,” he said.
He said observers had to draw polling officials’ attention to the form during the elections.
Adaji urged INEC to incorporate training on Form EC40H into its preparation of ad-hoc staff.
He said this would enable officials to understand its purpose and properly document PwDs participating in elections.
He also called for assistive devices, including magnifying glasses and Braille ballot guides, for voters with visual impairments.
Adaji urged INEC to make polling units physically accessible, stressing that PwDs should exercise their rights independently and with dignity.
“We should not have to carry them into polling units. Instead, the facilities should be designed to accommodate them,” he said.
He expressed optimism that improved accessibility would encourage more PwDs to participate in elections.
Adaji also urged security agencies to prioritise the protection of PwDs during security threats and emergencies.
He encouraged PwDs in Gombe to exercise their voting rights under the priority voting provisions of the law.
He said the provisions included special queues for PwDs, pregnant women and older persons.
Adaji urged Nigerians to support the participation of PwDs in the electoral process.
Alheri Nuhu, Women Leader of the Deaf Association in Gombe State, commended The All-Rights Foundation for organising the outreach.
Nuhu said PwDs had been denied adequate attention during previous elections, despite their constitutional rights.
She lamented discrimination by INEC officials and other voters, saying communication barriers often left deaf voters disenfranchised.
She urged INEC to engage sign language interpreters among its ad-hoc staff to facilitate communication during elections.
Similarly, Malam Sani Abubakar, Chairman of the Lepers Association in Gombe State, called for inclusive voting arrangements.
He said leprosy had affected some members’ thumbs, making thumbprinting difficult despite their faces being captured during previous elections.
Abubakar urged INEC to introduce alternative voting arrangements for affected voters to prevent their disenfranchisement.
NAN reports that The All-Rights Foundation is conducting the outreach in six Gombe communities, targeting 305 PwDs.
2027: TAF-Africa urges INEC, security agencies to ensure inclusive voting
News
Borno 2027: The General’s Charge and How Zulum Unleashes Borno’s Heavyweight Political Squad
Borno 2027: The General’s Charge and How Zulum Unleashes Borno’s Heavyweight Political Squad
By Abubakar M. Kareto
In Nigerian politics, elections are rarely won on auditorium stages; they are decided in the quiet corridors of rural wards and the long queues of remote polling units.
The formal inauguration of the Borno State All Progressives Congress (APC) Campaign Council at the Government House followed by a massive, open-air campaign flag-off at the Sports Centre in Maiduguri represents a calculated departure from routine rally-making toward micro-targeted grassroots mobilization.
By commanding party stalwarts to abandon executive comfort and embed themselves directly within their local communities, Governor Babagana Umara Zulum is deploying a bottom-up doctrine aimed at locking down political legitimacy where it matters most.
At the heart of this strategy is the critical task of maintaining party cohesion after intense internal primaries. Zulum’s explicit instruction for victorious candidates to reach out and heal rifts with aggrieved aspirants reflects a realistic understanding of political arithmetic: internal resentment erodes turnout faster than any opposition campaign. By coupling reconciliation with firm warnings against subversion, the leadership is attempting to forge an unbreakable front out of potentially volatile factions.
The sheer scale of political unity displayed in Maiduguri underscores the formidable nature of this campaign structure. Bringing together political titans including former Governors Senator Maina Ma’aji Lawan and Senator Ali Modu Sheriff, alongside APC Deputy National Chairman Ali Bukar Dalori and the state’s complete senatorial delegation demonstrates an unprecedented level of internal alignment.
This public display of solidarity among historical heavyweights signals organizational stability, minimizing space for opposition inroads while keeping rank-and-file members firmly aligned.
Beyond local dynamics, Borno State occupies a unique position on the national political chessboard as the home state of Vice President Senator Kashim Shettima. In this high-stakes arena, sheer victory is insufficient; the turnout margin itself serves as a barometer of political influence.
Delivering a massive vote tally is therefore both a local objective and a strategic demonstration of national strength, cementing the state’s leverage within the governing alliance.
To turn political influence into actual votes, the campaign relies heavily on record-based persuasion and visible governance dividends. By grounding the campaign pitch in key developmental gains achieved despite severe security challenges and highlighting major federal institutions acquired in Gwoza, Bama, and Azare canvassers are equipped with a tangible policy narrative. Framing voter turnout for President Bola Ahmed Tinubu, gubernatorial candidate Engr. Mustapha Gubio, and all legislative candidates as a direct return on investment gives party workers a clear, evidence-backed story for every doorstep across the state’s 27 local government areas.
A vital strength of this expanded outreach is the deliberate inclusion of women and youth as core engines of voter mobilization. The strong presence of the women’s delegation led by Borno First Lady Dr. Falmata Babagana Umara Zulum alongside the wife of the Deputy Governor and the wives of party candidates highlights an organized effort to engage families and community networks directly. Demanding structured participation across all demographics ensures that campaign directives actively translate into voter registration and turnout.
Deputy Governor Umar Usman Kadafur’s commitment to an issue-based, unit-by-unit campaign outlines the operational mechanics needed to execute this vision. Requiring regular field reports creates a system of measurable accountability across every precinct. In a vast state with complex logistics, such systematic tracking ensures that high-level strategy is actively carried out at every single polling station.
Lastly, the Maiduguri launch demonstrates how strategic discipline, elite reconciliation, and precinct-level focus converge to shape electoral outcomes. In an increasingly competitive political landscape, the Borno APC has laid out a clear blueprint: harness the full weight of a unified leadership squad, but win the election one polling unit at a time.
About the Author
Abubakar M. Kareto is a Public Affairs Analyst and Communications Strategist focusing on governance, policies, economy, and institutional reforms across Nigeria and Africa. He can be reached on X @amkareto and via email at amkareto@gmail.com.
Borno 2027: The General’s Charge and How Zulum Unleashes Borno’s Heavyweight Political Squad
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Two Notorious Terrorist Leaders Haruna Balatoni and Black Neutralised in Plateau Military Offensive Another Fatally Wounded as Six AK-47 Rifles Returned
Two Notorious Terrorist Leaders Haruna Balatoni and Black Neutralised in Plateau Military Offensive Another Fatally Wounded as Six AK-47 Rifles Returned
By: Zagazola Makama
Troops of the Nigerian Army have recorded major breakthroughs in ongoing offensive operations against armed criminal networks in Plateau State, neutralising two notorious terrorist leaders, critically wounding another and recovering six AK-47 rifles previously seized from security forces.
The latest developments followed sustained military offensives at Dajin Madam in Wase Local Government Area of Plateau State on November 8, 2026.

Security sources disclosed that HUMINT reports received at about 8:53 a.m. on November 9 indicated that the intensity of the military operation had resulted in the neutralisation of two suspected terrorist leaders identified as Haruna Balatoni and Black.
Another notorious figure, identified as Dogo Mai Kunkuru, was reportedly shot in the chest and left in a critical condition, with sources indicating that his chances of survival were slim.
In a significant development on November 10, the sustained military pressure reportedly compelled the terrorist network, through an intermediary identified as Ali-Kwara, to return six AK-47 rifles previously seized from security forces.
The recovered weapons are currently in military custody.
In a related operation, troops of 173 Battalion deployed at Mansur rescued a kidnapped mother and her daughter and recovered 39 cattle.
The developments represent a significant disruption of the criminal network’s leadership, weapons stockpile and capacity to sustain operations in the Wase axis.
The recovery of the six rifles is particularly important as it restores weapons previously lost to the criminal network and provides an opportunity for further intelligence exploitation.
The latest successes underscore the impact of sustained offensive pressure, intelligence-driven operations and military presence in dismantling armed groups operating across Plateau State.
The reported deaths of the terrorist leaders and the condition of Dogo Mai Kunkuru are based on preliminary HUMINT assessments and remain subject to independent military confirmation
Two Notorious Terrorist Leaders Haruna Balatoni and Black Neutralised in Plateau Military Offensive Another Fatally Wounded as Six AK-47 Rifles Returned
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