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NHRC Confronts Past Challenges, Pushes Digital Overhaul to Fix Broken Complaint System

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NHRC Confronts Past Challenges, Pushes Digital Overhaul to Fix Broken Complaint System

By: Michael Mike

The National Human Rights Commission (NHRC) has acknowledged deep-rooted weaknesses in its complaint handling system and is now pushing an ambitious overhaul anchored on digital transformation and institutional reform.

At a high-level stakeholder validation meeting in Abuja, the Commission signaled a decisive shift from outdated, ineffective procedures toward a modern, technology-driven framework designed to restore public confidence and improve access to justice.

Executive Secretary of the Commission, Tony Ojukwu, described the ongoing review of the Complaint Handling Manual as more than a routine update, but a critical reset.

“We are gathered here to review, refine and ultimately validate the Complaint Handling Manual,” he said, stressing that the process must deliver real remedies for victims, particularly the most vulnerable.

But it was the candid admission from former NHRC Director of Civil and Political Rights, AbdulRahman Yakubu that underscored the urgency of reform.

“That manual was not used because of so many deficiencies and was abandoned,” Yakubu revealed, exposing a troubling gap between policy design and implementation that has long hindered the Commission’s effectiveness.

The NHRC, which has expanded from just eight staff to over 1,000 personnel and 38 offices nationwide, now faces mounting pressure to match its institutional growth with functional efficiency.

Yakubu noted that while the Commission’s structure has evolved—with four specialized departments now handling complaints—the absence of a practical, enforceable framework has limited impact.

Central to the reform push is the digitization of the entire complaints process, a move stakeholders say could significantly reduce delays, improve transparency, and strengthen accountability.

“We need automation and digitization of the complaints management process from beginning to end,” Yakubu said, describing the complaints registry as “the engine room” of operations.

The proposed system will also introduce standardized investigation templates and documentation tools, including a certificate of service, aimed at closing loopholes that have previously weakened case tracking and enforcement.

NHRC official Anthonia Nwabueze said the validation exercise is part of a broader effort to rebuild credibility through inclusiveness and expert input.

“The Commission cannot work alone; we decided to bring stakeholders together to join us in this critique,” she said, adding that the process is designed to identify gaps, eliminate inconsistencies, and produce a manual that is both practical and enforceable.

Beyond technical reforms, the Commission is also seeking to reorient its approach toward victims.

Ojukwu challenged participants to adopt a rights-based, people-centered lens. “Look at it through the lens of the most marginalised and vulnerable victims—ask the hard questions,” he urged.

The ongoing validation signals a rare moment of institutional self-reflection for the NHRC—one that acknowledges past shortcomings while attempting to build a more responsive, transparent, and technology-driven system.

If successfully implemented, the reforms could mark a turning point in how human rights complaints are handled in Nigeria, shifting the Commission from a largely reactive body to a more efficient and accountable protector of citizens’ rights.

NHRC Confronts Past Challenges, Pushes Digital Overhaul to Fix Broken Complaint System

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Four Killed, Three Injured in Attack on Illegal Mining Site in Plateau

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Four Killed, Three Injured in Attack on Illegal Mining Site in Plateau

By Zagazola Makama

Four persons have been killed and three others injured following an attack by unknown gunmen at an illegal mining site in Barkin-Ladi Local Government Area of Plateau State.

Security sources said the incident occurred at about 1:30 p.m. on May 2 at Mazat mining site, where the victims were reportedly engaged in unauthorised mining activities.

The sources disclosed that the assailants opened fire on the victims, killing four on the spot while three others sustained varying degrees of gunshot injuries.

According to the sources, the injured victims—two females and one male—were rushed to a nearby hospital for medical attention and are currently receiving treatment.

They added that the corpses of the deceased have been deposited at the hospital morgue for autopsy.

The sources further noted that security operatives were mobilised to the scene, while additional deployments have been made to track down the perpetrators.

They reiterated that night mining activities remain prohibited in the state, stressing that investigations into the incident are ongoing.

Four Killed, Three Injured in Attack on Illegal Mining Site in Plateau

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Security Operatives Repel Attack in Benue Community Over Land Dispute

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Security Operatives Repel Attack in Benue Community Over Land Dispute

By Zagazola Makama

Security operatives have repelled an attack on Okpute Ainuette community in Oju Local Government Area of Benue State following a renewed land dispute with a neighbouring community.

Security sources said the incident occurred at about 9:15 a.m. on May 2 when armed men, suspected to be from a community in Obi Local Government Area, invaded the area.

The sources disclosed that operatives swiftly responded to a distress call and mobilised to the scene, where they engaged the attackers in a gun duel.

According to the sources, the assailants fled into nearby bushes after being overpowered by superior firepower.

They added that no casualty was recorded during the encounter.

The sources further said security teams have commenced combing operations in surrounding bushes to track down and arrest the fleeing suspects.

They noted that additional deployments have been made to reinforce ongoing operations in the area, with efforts focused on restoring calm and preventing further clashes between the communities.

Security Operatives Repel Attack in Benue Community Over Land Dispute

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“Act Now or Lose the North”: KACRAN Issues Stark Warning as Insecurity Spirals Out of Control

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“Act Now or Lose the North”: KACRAN Issues Stark Warning as Insecurity Spirals Out of Control

By: Michael Mike

The Kulen Allah Cattle Rearers Association of Nigeria (KACRAN) has called on Northern leaders to set aside political differences and take decisive, collective action to address the worsening insecurity in Nigeria’s North-West and North-Central regions.

In a strongly worded press statement at the weekend signed by its National President, Hon. Khalil Mohammed Bello, the association expressed deep concern over the prolonged crisis, which it said has led to the deaths of thousands of innocent citizens, the destruction of property worth trillions of naira, and the widespread rustling of livestock—the primary source of livelihood for millions of families.

KACRAN described the situation as both tragic and avoidable, warning that continued inaction could inflict irreversible economic and political damage on the region.

The association particularly highlighted a disturbing report by Amnesty International concerning an incident in Kwara State, where several pastoralists—including women and children—were allegedly detained at a National Youth Service Corps (NYSC) orientation camp. According to the report, more than 150 detainees reportedly died due to disease and poor living conditions.

KACRAN called for a full, transparent investigation into the incident and demanded the immediate release of innocent individuals still in detention.

Central to KACRAN’s message is the assertion that Northern Nigeria possesses the resources and leadership required to end insecurity if there is genuine commitment. The group pointed to the region’s pool of experienced leaders—including former Heads of State, military officers, traditional rulers, and business figures—as critical assets that must be mobilized.

“The solution lies with us,” the statement emphasized, urging Northern stakeholders to take ownership of the crisis rather than shifting blame.

While calling for regional responsibility, KACRAN acknowledged efforts by President Bola Tinubu noting key security appointments and significant budgetary allocations—reportedly exceeding ₦5 trillion—to the defence sector as evidence of federal commitment.

However, the group cautioned that relying solely on the Federal Government without complementary local action would delay meaningful progress.

KACRAN also underscored the importance of dialogue, citing relative peace achieved in areas such as Birnin Gwari in Kaduna State and parts of Katsina State as proof that collaborative engagement among leaders can yield results.

Despite the reported incident, the association praised the Kwara State Government for its efforts in livestock development, particularly the creation of a dedicated ministry. It said these initiatives demonstrate goodwill toward pastoral communities, while urging authorities to ensure justice and prevent future occurrences.

KACRAN stressed the enduring unity of Northern Nigeria, warning against allowing political divisions to undermine shared heritage and coexistence.

“The North must not allow politics to destroy a house we all inhabit,” the statement read, calling for urgent action to restore peace, mutual respect, and stability across the region.

The association expressed hope that its appeal would galvanize leaders into coordinated action capable of ending the cycle of violence and rebuilding trust among communities.

“Act Now or Lose the North”: KACRAN Issues Stark Warning as Insecurity Spirals Out of Control

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