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NHRC Confronts Past Challenges, Pushes Digital Overhaul to Fix Broken Complaint System
NHRC Confronts Past Challenges, Pushes Digital Overhaul to Fix Broken Complaint System
By: Michael Mike
The National Human Rights Commission (NHRC) has acknowledged deep-rooted weaknesses in its complaint handling system and is now pushing an ambitious overhaul anchored on digital transformation and institutional reform.
At a high-level stakeholder validation meeting in Abuja, the Commission signaled a decisive shift from outdated, ineffective procedures toward a modern, technology-driven framework designed to restore public confidence and improve access to justice.
Executive Secretary of the Commission, Tony Ojukwu, described the ongoing review of the Complaint Handling Manual as more than a routine update, but a critical reset.
“We are gathered here to review, refine and ultimately validate the Complaint Handling Manual,” he said, stressing that the process must deliver real remedies for victims, particularly the most vulnerable.
But it was the candid admission from former NHRC Director of Civil and Political Rights, AbdulRahman Yakubu that underscored the urgency of reform.
“That manual was not used because of so many deficiencies and was abandoned,” Yakubu revealed, exposing a troubling gap between policy design and implementation that has long hindered the Commission’s effectiveness.
The NHRC, which has expanded from just eight staff to over 1,000 personnel and 38 offices nationwide, now faces mounting pressure to match its institutional growth with functional efficiency.
Yakubu noted that while the Commission’s structure has evolved—with four specialized departments now handling complaints—the absence of a practical, enforceable framework has limited impact.
Central to the reform push is the digitization of the entire complaints process, a move stakeholders say could significantly reduce delays, improve transparency, and strengthen accountability.
“We need automation and digitization of the complaints management process from beginning to end,” Yakubu said, describing the complaints registry as “the engine room” of operations.
The proposed system will also introduce standardized investigation templates and documentation tools, including a certificate of service, aimed at closing loopholes that have previously weakened case tracking and enforcement.
NHRC official Anthonia Nwabueze said the validation exercise is part of a broader effort to rebuild credibility through inclusiveness and expert input.
“The Commission cannot work alone; we decided to bring stakeholders together to join us in this critique,” she said, adding that the process is designed to identify gaps, eliminate inconsistencies, and produce a manual that is both practical and enforceable.
Beyond technical reforms, the Commission is also seeking to reorient its approach toward victims.
Ojukwu challenged participants to adopt a rights-based, people-centered lens. “Look at it through the lens of the most marginalised and vulnerable victims—ask the hard questions,” he urged.
The ongoing validation signals a rare moment of institutional self-reflection for the NHRC—one that acknowledges past shortcomings while attempting to build a more responsive, transparent, and technology-driven system.
If successfully implemented, the reforms could mark a turning point in how human rights complaints are handled in Nigeria, shifting the Commission from a largely reactive body to a more efficient and accountable protector of citizens’ rights.
NHRC Confronts Past Challenges, Pushes Digital Overhaul to Fix Broken Complaint System
News
Zulum Delivers Relief, Cash Support to 434 Ngoshe Residents Rescued from Boko Haram
Zulum Delivers Relief, Cash Support to 434 Ngoshe Residents Rescued from Boko Haram
By: Our Reporter
Borno State Government has distributed relief materials to 434 indigenes of Ngoshe community in Gwoza Local Government Area who were recently rescued by security agencies after spending three months in Boko Haram captivity.
Governor Babagana Umara Zulum visited the victims in Pulka on Monday and directed the immediate distribution of food and non-food items to support their recovery and reintegration.

In compliance with the Governor’s directive, the Director General of the Borno State Emergency Management Agency (SEMA), Alhaji Ali Abdullahi Isa, promptly supervised the distribution exercise.
Each rescued person received a bag of rice, a bag of maize grits, a mattress, a wrapper, and a shadda, while children received two pairs of clothing.

In addition, 208 heads of households received N50,000 each, fulfilling Governor Zulum’s earlier pledge of financial assistance.
Speaking during the distribution, the SEMA Director General said the intervention was part of the government’s immediate response to ease the hardship faced by the rescued victims.

“I am here at the instance of His Excellency, Governor Babagana Umara Zulum, who was here some few days ago, and to deliver the items he directed that it should be given to you as emergency relief,” Ali stated.
The rescued individuals are currently receiving medical care and psychosocial support at a government facility. Upon completion of the rehabilitation process, they will be reintegrated into their respective communities.
The exercise was carried out alongside the Chairman of Gwoza local government, representatives of the Ngoshe community, and other officials.
Zulum Delivers Relief, Cash Support to 434 Ngoshe Residents Rescued from Boko Haram
News
Democracy Day: Zulum gives 2 MRAPs, other logistics to Army, celebrates with IDPs
Democracy Day: Zulum gives 2 MRAPs, other logistics to Army, celebrates with IDPs
By: Michael Mike
Borno State Governor, Babagana Umara Zulum, marked Democracy Day with the handover of two Mine-Resistant Ambush Protected (MRAP) vehicles and critical logistics to the Nigerian Army, after joining internally displaced persons (IDPs) for a symbolic celebration and distribution of food items to 2,500 beneficiaries.
The armoured MRAPs delivered to the Theatre Command of Operation Hadin Kai on Friday are intended to enhance troop protection against improvised explosive devices (IEDs) and ambushes which remain a persistent threat in the fight against insurgents. Additional logistics include operational Hilux vehicles and motorcycles for frontline soldiers in difficult terrains.
Zulum also marked Nigeria’s Democracy Day celebration with Internally Displaced Persons (IDPs) at the Madinatu camp where he distributed food supplies, non-food items, and cash gifts to thousands of beneficiaries.
The distribution, held at the Madinatu IDP camp, served to consolidate Zulum’s resettlement gains. Over the past seven years, Borno State Government has successfully resettled more than 2 million IDPs in their ancestral communities in a dignified and voluntary manner.
“It gladdens my heart today, the 12th of June, 2026, to celebrate June 12th, Democracy Day, here in Madinatu Camp, the only formal camp that is standing inside Maiduguri Metropolitan Council, today, to the glory of God and the benefit of mankind, for the distribution of food and non-food items. Inshallah, this camp will be closed this year. This will be our last distribution exercise in this camp, or the second to the last,” Zulum said.
However, Governor Zulum used the occasion to announce a timeline for the camp’s closure. The governor ordered that Madinatu camp be shut down within one month, vowing to similarly close most IDP camps across various Local Government Areas in the coming phase of his administration’s resettlement strategy.
“Democracy must translate into restoring the dignity of our people,” Zulum told the IDPs. “Living in camps is not a permanent solution. Our goal remains to return every displaced person to their ancestral homes with security and means of livelihood.”
In addition to the food items, Zulum approved N50,000 each for the 2,500 beneficiaries present at the event.
“Each of the 500 beneficiaries mentioned will receive a 25kg bag of rice and a 25kg bag of sorghum. Women will receive wrappers. I also promise to provide 50,000 naira to each beneficiary. This amount can be credited into their own individual accounts, inshallah,” Zulum said.
The exercise was attended by the APC’s State Deputy Chairman, Garba Mulima, APC State Vice Chairman (Central) Abdur Rahman Abdulkarim, Acting Chief of Staff, Dr Babagana Mallumbe, Member representing Jere at the State Assembly, Abba Kyari Kolo, commissioners and commissioner designates and several other senior government officials.
Democracy Day: Zulum gives 2 MRAPs, other logistics to Army, celebrates with IDPs
News
Gov. Yusuf Commends DSS Over Arrest of Suspected Gun Courier in Kano
Gov. Yusuf Commends DSS Over Arrest of Suspected Gun Courier in Kano
By: Michael Mike
Kano State Governor, Abba Kabir Yusuf, has commended the Department of State Services (DSS) for the arrest of a suspected gun courier intercepted while allegedly transporting weapons believed to be destined for criminal elements in Katsina State.
The commendation was contained in a statement issued by the Governor’s spokesperson, Sunusi Bature Dawakin Tofa, on Thursday, June 12, 2026.

Governor Yusuf described the operation as a major breakthrough in the ongoing fight against banditry, terrorism and other violent crimes threatening communities across Northern Nigeria.
According to information provided by the DSS, the suspect, identified as Muhammad Abubakar, 30, was apprehended in Gezawa Local Government Area of Kano State while allegedly transporting four rocket-propelled grenade (RPG) tubes, three AK-47 rifles and two empty magazines to Funtua in Katsina State.
Preliminary investigations reportedly revealed that the suspect collected the weapons from an individual identified as Bello in the Maigatari border area of Jigawa State and was expected to receive N450,000 upon successful delivery of the arms.
Governor Yusuf praised the professionalism, vigilance and intelligence-driven approach of DSS operatives, noting that the timely interception prevented the weapons from falling into the hands of bandits and other criminal groups.
He said the operation underscored the critical role of intelligence gathering and effective collaboration among security agencies in tackling emerging security threats across the country.
The governor reaffirmed the commitment of the Kano State Government to supporting security agencies through sustained cooperation, logistics assistance and policies aimed at strengthening public safety throughout the state.
He also urged residents to remain vigilant and continue providing credible information to security agencies to aid efforts to combat crime and maintain peace.
Governor Yusuf expressed confidence that ongoing investigations would lead to the arrest and prosecution of all individuals connected to the alleged arms trafficking network.
The statement was signed by Sunusi Bature Dawakin Tofa, Director General, Media and Publicity, Government House, Kano.
Gov. Yusuf Commends DSS Over Arrest of Suspected Gun Courier in Kano
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