News
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
By: Michael Mike
The Federal Government has charged personnel of the Nigeria Immigration Service (NIS) to continue to offer excellent services to its clients, declaring that efficient customer service is a right and not a privilege.
Comptroller General of the Immigration Service (CGIS), Kemi Nandap, gave the charge in Abuja when she declared open the 2025 SERVICOM Customer Service Week.
She assured that the Service is on an irreversible path of reform, modernization and improved transparency in line with President Bola Tinubu’s Renewed Hope Agenda.
The CGIS noted that the week-long event, themed “Mission Possible” with the NIS sub-theme “Meeting and Exceeding Expectations”, was an opportunity for officers to recommit themselves to the principles of courtesy, timeliness and citizens-centered service delivery.
She said: “The Nigeria Immigration Service must not only meet expectations but exceed them. Every passport issued, every permit processed, every encounter at our borders is a test of our professionalism and integrity. We must continue to build public trust and prove that we are a Service that delivers”, the CGIS declared.
She noted that on assuming office in 2024, she raised concerns over negative practices that dented the Service’s image and challenged officers to “go back to the drawing board.”
Nandap said that directive resulted in far-reaching reforms, including the passport automation and contactless processing system, designed to minimize physical interaction and eliminate bottlenecks.
She highlighted that: “Others are the deployment of e-gates and body cameras at airports, enhancing border security while promoting transparency; Intensified sensitization campaigns across formations to combat corruption and entrench professionalism.
“These reforms are already paying off,” she noted, citing improved national ratings, commendations and awards recently received by the NIS at government performance review retreats.
Nandap however urged NIS personnel nationwide to use the 2025 Customer Service Week as an opportunity to recommit themselves to exceeding public expectations, charging officers to uphold the Service’s reputation at all times.
She added that: “This celebration is not for fanfare. It is a solemn call to renew our pledge of service and to institutionalize transparency, courtesy and excellence as our standard culture.”
Earlier, Special Assistant to the CGIS on SERVICOM and Reform Champion, Barr. Muhammad Awwal Abubakar, a deputy comptroller of immigration, described the Customer Service Week as “a call to reflection, action and renewal.”
He emphasized that the global theme “Mission Possible” challenges public institutions to see obstacles as opportunities for innovation rather than excuses for inefficiency.
“Customer service is not a privilege given by government institutions but a right owed to the people. Our duty is to ensure that every interaction with the NIS leaves citizens and travelers with confidence in our integrity and efficiency”, Abubakar said.
The 2025 NIS SERVICOM Customer Service Week will feature activities across commands and formations nationwide, highlighting innovation, best practices and the Service’s ongoing transformation agenda.
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
Troops engage terrorists, recover rifle, motorcycle in Katsina operations
By: Zagazola Makama
Troops of the Nigerian Army have engaged suspected terrorists and recovered a rifle and a motorcycle during separate operations in Kankara and Malumfashi Local Government Areas of Katsina State, security sources said.
Sources disclosed that at about 7:45 a.m. on March 15, troops of 17 Brigade Nigerian Army operating from Forward Operating Base Mabai made contact with suspected terrorists during a fighting patrol along the Kankara–Mabai Road.
The encounter occurred around Ruwan Lafia crossing point, where the troops engaged the terrorists in a firefight, forcing them to flee and abandoning a motorcycle, which has been taken into custody.
In a related development, troops from Forward Operating Base Malumfashi responded to intelligence on terrorist activities at Ruwan Sanyi Village in Malumfashi LGA at about 11:10 p.m. on March 14.
On arrival, the troops engaged the terrorists, who fled with gunshot wounds as indicated by blood stains found on a recovered motorcycle. During subsequent exploitation of the area, troops recovered one AK-47 rifle loaded with 17 rounds of 7.62mm special ammunition.
Security sources said troops continue to dominate the general area to deny the terrorists freedom of action.
Troops engage terrorists, recover rifle, motorcycle in Katsina operations
Troops repel terrorits ambush in To be
By: Zagazola Manama
Troops of the Nigerian Army have successfully repelled a terrorist ambush along the Longlari–Kanama road in Yunusari Local Government Area of Yobe State.
Security sources said the incident occurred at about 5:23 p.m. on March 14 when troops of the 159 Battalion Nigerian Army, B Company, stationed in Kanama, were returning from a routine patrol.
According to the sources, the troops were ambushed by suspected terrorists along the Longlari–Kanama road near Mairari village.
The troops immediately reinforced their positions and engaged the attackers in a gun battle, successfully repelling the ambush.
Following the encounter, the soldiers conducted exploitation of the general area to track the fleeing insurgents who fled fo the forest.
Military authorities say clearance and patrol operations are continuing in the area to prevent further attacks and maintain security along the corridor.
Troops repel terrorits ambush in To be
Security forces foil kidnapping attempt at Government Girls’ College in Bauchi
By: Zagazola Makama
Security forces have foiled an attempted kidnapping at Government Girls’ College in Bauchi, Bauchi State, in the early hours of Saturday, sources said.
The incident reportedly occurred at about 4:42 a.m. on March 15 when unidentified persons attempted to gain entry into the school premises through the fence near the staff quarters.
Security personnel on guard duty, supported by a patrol team, responded swiftly to the situation. On sighting the approaching officers, the suspected kidnappers abandoned their mission and fled the area.
The development caused brief panic within the school as students raised alarm and ran within the premises. However, no student was harmed or molested during the incident.
Police said the situation has been brought under control, while the school premises remain under close surveillance. Investigations are ongoing to identify and apprehend the suspects.
Security forces foil kidnapping attempt at Government Girls’ College in Bauchi
Troops engage terrorists, recover rifle, motorcycle in Katsina operations
Troops repel terrorits ambush in To be
Security forces foil kidnapping attempt at Government Girls’ College in Bauchi
Roger Federer’s Shock as DNA Results Reveal Myla and Charlene Are Not His Biological Children
THE PLIGHT OF FARIDA
FAILED COUP IN BURKINA FASO: HOW TRAORÉ NARROWLY ESCAPED ASSASSINATION PLOT AMID FOREIGN INTERFERENCE CLAIMS
-
News2 years agoRoger Federer’s Shock as DNA Results Reveal Myla and Charlene Are Not His Biological Children
-
Opinions4 years ago
THE PLIGHT OF FARIDA
-
News11 months agoFAILED COUP IN BURKINA FASO: HOW TRAORÉ NARROWLY ESCAPED ASSASSINATION PLOT AMID FOREIGN INTERFERENCE CLAIMS
-
News2 years agoEYN: Rev. Billi, Distortion of History, and The Living Tamarind Tree
-
Opinions4 years agoPOLICE CHARGE ROOMS, A MINTING PRESS
-
ACADEMICS2 years agoA History of Biu” (2015) and The Lingering Bura-Pabir Question (1)
-
Columns2 years agoArmy University Biu: There is certain interest, but certainly not from Borno.
-
Opinions2 years agoTinubu,Shettima: The epidemic of economic, insecurity in Nigeria
