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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
News
India Strengthens Youth Ties with Nigeria Through Essay Competition Awards
India Strengthens Youth Ties with Nigeria Through Essay Competition Awards
By: Michael Mike
The High Commission of India in Nigeria has honoured Nigerian winners of an essay competition organised under its newly introduced “Youth Junction” initiative, a programme designed to deepen youth engagement and strengthen people-to-people relations between India and Nigeria.
The prize distribution ceremony which took place at the High Commission in Abuja, drew participation from Nigerian and Indian youths who gathered to celebrate academic excellence, creativity and the growing partnership between the two nations.
Speaking at the event, India’s High Commissioner to Nigeria, Abhishek Singh, said the Youth Junction initiative was created to provide a dynamic platform for young people in both countries to interact, share ideas and explore collaborative opportunities.
He explained that the programme seeks to inspire creativity, learning and innovation among youth while also promoting cultural understanding and strengthening the longstanding diplomatic relationship between the two countries.
Singh noted that young people remain central to the future of bilateral cooperation, stressing that platforms such as Youth Junction would encourage meaningful exchanges and partnerships in areas of shared interest.
The essay competition, which formed part of the initiative, was launched on February 6, 2026 with the theme “Strength of India–Nigeria Bilateral Relationship.” The contest invited Nigerian students to reflect on the evolving partnership between the two countries and highlight opportunities for deeper cooperation.
A representative of Nigeria’s Minister of Youth Development, Ayodele Olawande, commended the initiative, describing it as an important platform for strengthening bilateral relations through youth-driven engagement.
The representative noted that by bringing young Nigerians and Indians together, the initiative would encourage collaboration in areas such as technology, entrepreneurship, cultural exchange and digital skills development.
Participants at the event expressed optimism that sustained youth-focused programmes would open new avenues for cooperation and mutual understanding between both countries.
The High Commission congratulated the award recipients and reaffirmed its commitment to expanding the Youth Junction initiative as part of broader efforts to deepen the enduring partnership between India and Nigeria.
India Strengthens Youth Ties with Nigeria Through Essay Competition Awards
News
Journalists Health Insurance Gets A Boost with Hundreds Enrolled in Abuja
Journalists Health Insurance Gets A Boost with Hundreds Enrolled in Abuja
By: Michael Mike
A major push to improve the welfare of journalists gathered momentum in Nigeria’s capital as media leaders and government officials called on philanthropists and public office holders to sponsor health insurance for reporters.
The call came as more than 150 journalists were enrolled in the Federal Capital Territory Health Insurance Scheme during the launch of a healthcare initiative by the Nigeria Union of Journalists (NUJ) FCT Council in Abuja.
The Mandate Secretary of the FCT Health Services and Environment Secretariat, Adedolapo Fasawe, used the occasion to urge philanthropists, political leaders, business executives and religious institutions to support journalists by purchasing health insurance coverage for them.
According to her, journalists play a critical role in society by amplifying the voices of citizens and holding institutions accountable, yet many remain without access to basic healthcare protection.
“My purpose of coming here today is to ask political office holders, religious leaders and individuals who want their voices to be heard to buy health insurance for a journalist,” she said.
The initiative, spearheaded by the Chairman of the NUJ FCT Council, Grace Ike, is aimed at addressing the long-standing welfare concerns of journalists working in the Federal Capital Territory.
Ike described the launch as a historic turning point for the union, noting that it represents the first structured health insurance programme specifically targeted at journalists in the territory.
“Journalists dedicate their lives to informing the public and shaping national conversations, yet their welfare is often overlooked,” she said. “This initiative is about protecting those who work tirelessly to keep society informed.”
She commended the Chairman of the House of Representatives Committee on Information, Akin Rotimi Jr., for supporting the programme and helping initiate the insurance coverage.
She also praised Fasawe for providing 150 free health insurance slots for NUJ members and acknowledged the support of the Permanent Secretary in the FCT Health Secretariat, Babagana Adam, who pledged to sponsor 50 additional journalists in memory of his late brother.
With these contributions, Ike disclosed that about 200 journalists in the FCT have already secured health insurance coverage under the scheme.
Fasawe further announced an additional 50 insurance slots during the event, pushing the coverage to about 65 per cent of NUJ members in the territory. She revealed that about 480 out of the estimated 800 journalists operating in the FCT are now captured under the health insurance programme.
The health official stressed that expanding insurance coverage aligns with the healthcare reforms being pursued by the FCT Administration under the Minister of the Federal Capital Territory, Nyesom Wike.
She noted that the administration has adopted a zero-tolerance policy toward maternal mortality and has expanded access to free antenatal care and delivery services for vulnerable pregnant women across primary healthcare centres in the FCT.
Also speaking, the National President of the NUJ, Alhassan Yahya, said the initiative was a critical intervention given the extremely low health insurance coverage among journalists nationwide.
He revealed that studies show less than one per cent of Nigerian journalists currently have any form of health insurance, leaving many vulnerable to high out-of-pocket medical expenses.
The programme, unveiled during the NUJ FCT Congress attended by more than 450 members, was widely welcomed by journalists who described it as a long-awaited step toward improving the welfare and security of media professionals in the nation’s capital.
Stakeholders at the event expressed optimism that sustained support from government agencies, private organisations and philanthropists would help extend health insurance coverage to all journalists in the Federal Capital Territory.
Journalists Health Insurance Gets A Boost with Hundreds Enrolled in Abuja
News
Before Calling for DSS Disbandment, Look at the Results
Before Calling for DSS Disbandment, Look at the Results
By: Olumide Bajulaiye
At a time when Nigeria continues to confront terrorism, kidnapping, and organized crime, calls for the disbandment of the Department of State Services (DSS) are not only misplaced but dangerously dismissive of the agency’s recent achievements.
Under the leadership of Oluwatosin Ajayi, the DSS has demonstrated renewed operational focus and intelligence capability in confronting some of the country’s most pressing security threats. Rather than dismantling the agency, the conversation should focus on strengthening and supporting the institution that quietly works behind the scenes to protect Nigerians.
Across the North-East, North-West, and the Middle Belt, the DSS has intensified intelligence-driven operations that have disrupted terror cells and prevented numerous kidnapping plots. These are not abstract claims; they are measurable results that have directly contributed to saving lives and stabilizing communities.
One of the most significant achievements has been the successful prosecution and conviction of key terrorist figures linked to groups such as Ansaru and commanders associated with Islamic State West Africa Province (ISWAP). Convictions of this magnitude signal not only effective intelligence gathering but also coordination with the justice system to ensure that perpetrators face the full weight of the law.
The DSS has also expanded its operational reach beyond traditional conflict zones. Coordinated operations in Abuja, as well as in Nasarawa State, Ebonyi State, and Akwa Ibom State, have led to the arrest of arms couriers and logistics suppliers for terrorist groups. In some cases, even women acting as logistical coordinators for terror networks were apprehended, demonstrating the depth of the agency’s intelligence penetration.
Perhaps one of the most striking operations occurred in Asaba, where DSS operatives intercepted a major arms smuggling network. The operation led to the recovery of more than 50 AK-47 rifles, rocket-propelled grenades (RPGs), grenades, and over 3,000 rounds of ammunition—an arsenal that could have fueled devastating attacks across the country.
The agency’s efforts have also translated into lifesaving rescue missions. In Kaduna State, coordinated DSS operations resulted in the rescue of 79 kidnapped victims. Similar rescue missions have taken place in Niger State, Kebbi State, and Katsina State, returning victims to their families and disrupting the financial networks that sustain kidnapping gangs.
Importantly, these are only the operations that reach the public domain. Intelligence agencies worldwide operate largely in secrecy, meaning many successful interventions remain undisclosed to protect ongoing investigations and operational methods.
This reality makes sweeping criticisms of the DSS particularly unfair. Security agencies should indeed be held accountable, but such scrutiny must be balanced with recognition of genuine accomplishments. Dismissing the agency outright ignores the complex and often dangerous work carried out daily by its officers.
Nigeria’s security challenges require strong institutions, professional leadership, and sustained intelligence operations. Under Ajayi’s leadership, the DSS appears to be repositioning itself toward that goal.
Rather than calling for its disbandment, Nigerians should demand continued reforms, improved oversight, and greater resources to ensure the DSS remains effective in safeguarding national security.
In the fight against terrorism and organized crime, weakening one of the country’s primary intelligence institutions would only serve the enemies of the state—not the Nigerian people.
Olumide Bajulaiye is the Publisher, Daily Dispatch Newspaper, also a media consultant
Before Calling for DSS Disbandment, Look at the Results
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