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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
Police foil bandits’ attack, recover AK-47 rifle in Abuja
By: Zagazola Makama
Operatives of the Federal Capital Territory (FCT) Police Command have foiled an attempted kidnapping by a notorious bandit gang and recovered an AK-47 rifle and ammunition during a midnight operation in the outskirts of the territory.
Zagazola Makama gathered that the operation followed credible intelligence from the Technical Intelligence Unit (TIU) of the Force Headquarters about a planned attack led by a gang leader identified as Idrisa, also known as Mai Duna.
Acting swiftly, operatives of the Anti-Kidnapping Unit laid an ambush between 9 p.m. on Oct. 10 and 1 a.m. on Oct. 11 along the rail track near Grow Home Estate, a location bordering the FCT and Niger State.
The armed gang, divided into two groups targeting Grow Home Estate and Royal Champion Church in Chikakore, Byazhin District, was intercepted by the police team.
A fierce gun duel ensued, lasting about 20 minutes, after which the bandits were subdued, forcing many to flee with suspected gunshot wounds.
During the search of the area, police recovered an AK-47 rifle with a defaced breech number, one magazine, and a live round of 7.62mm ammunition.
Reinforcement from the military, DSS, and local hunters was deployed to the area to secure the communities and block escape routes.
Sources said that the Commissioner of Police assured residents of continued security presence and renewed commitment to maintaining peace and safety in the FCT.
The Anti-Kidnapping Unit has commenced further investigation, while efforts are ongoing to apprehend the fleeing suspects.
Police foil bandits’ attack, recover AK-47 rifle in Abuja
Police arrest mentally unstable woman for killing IDP in Monguno
By: Zagazola Makama
The Borno State Police Command has arrested a mentally unstable woman for allegedly killing a fellow internally displaced person (IDP) in Monguno Local Government Area of the state.
Sources said that on Oct. 10, 2025, at about 4:35 p.m., one Modu Kolomi of RRR IDPs Camp reported that a woman identified as Yagana Zara, aged 40, of the Water Board IDPs Camp, attacked his wife, Yagana Abba Butu, aged 30, with a wooden stirrer.
The suspect, said to be mentally challenged, allegedly beat the victim severely, resulting in fatal internal injuries.
Security forces Monguno promptly visited the scene, rescued the suspect from mob action, and evacuated the victim to the General Hospital, Monguno, where she was confirmed dead on arrival.
The body was deposited at the hospital mortuary for autopsy and later released to the family for burial according to Islamic rites.
According to sources, the State Criminal Investigation Department (SCID), Maiduguri, has commenced investigation, while the suspect has been taken to a state psychiatric facility for mental evaluation.
End
Troops rescue three kidnapped victims, sustain offensive against bandits in Kwara
By: Zagazola Makama
Troops of 2 Division/Sector 3, Operation FANSAN YAMMA, have rescued three kidnapped victims during sustained operations against bandits in parts of Kwara State.
The operation, conducted on Saturday, Oct. 11, followed credible intelligence that led troops deployed at the Patrol Base Babanla to a suspected bandit hideout within the Babanla Forest.
Sources told Zagazola Makama that the troops rescued Mrs. Oluwabusayo Taiwo, 25, and her three-year-old son, Taiwo Irayomide, who were abducted at Oke-Ode on Sept. 28.
The victims, who were found in stable condition, are receiving first aid treatment at the Patrol Base sick bay and are expected to be reunited with their family members soon.
In a separate operation, troops on routine patrol along a suspected bandit route also rescued a local tea seller, Mr. Mohammadu Sani, popularly known as Mai Shayi, aged 40, from Garkarima community.
According to the sources l, the bandits fled upon sighting the patrol team, abandoning the victim, who was found in a pool of blood. Troops recovered one dane gun and a cutlass from the scene.
Sani is currently receiving medical attention at the Patrol Base sick bay.
The Commander, 22 Armoured Brigade, Brig.-Gen. Ezra Barkins, commended the troops for their swift response and professionalism.
He reaffirmed the Nigerian Army’s commitment to the safety and security of citizens, pledging that troops would continue to intensify operations aimed at restoring peace and stability across Kwara State and its environs.
Troops rescue three kidnapped victims, sustain offensive against bandits in Kwara
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