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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
News
Troops neutralise bandit, recover arms in Plateau raid
Troops neutralise bandit, recover arms in Plateau raid
By: Zagazola Makama
Troops of 3 Division of the Nigerian Army, under the Joint Task Force Operation Enduring Peace (JTF OPEP), have neutralised a notorious bandit and recovered arms and ammunition during a raid on a hideout in Plateau State.
Sources told Zagazola Makama that the operation was conducted on Jan. 8 at Yolan Gboka–Yama Da Lahdi, following sustained efforts to track and arrest perpetrators of the Dec. 16, 2025 attack on illegal miners at Tosho community in Fann District, Barkin Ladi Local Government Area.

According to the sources, troops made contact with the bandits during the raid and engaged them in a firefight.
“One of the bandits was neutralised during the exchange of fire and was later identified as Sadiq Isah, while others fled the area,” the sources said.
The sources added that troops subsequently exploited the hideout and recovered two AK-47 rifles and 162 rounds of 7.62mm (special) ammunition.
The recovered arms and ammunition are currently in military custody, while troops have commenced follow-up operations to intercept the fleeing suspects and prevent further criminal activities in the area.
Zagazola reports that Operation Enduring Peace is a joint security initiative aimed at restoring peace and stability across Plateau and neighbouring states.
Troops neutralise bandit, recover arms in Plateau raid
News
FG Urges NSCDC to Boost Intelligence as Interior Minister Decorates 113 Senior Officers
FG Urges NSCDC to Boost Intelligence as Interior Minister Decorates 113 Senior Officers
By: Michael Mike
The Federal Government has called on the Nigeria Security and Civil Defence Corps (NSCDC) to strengthen intelligence gathering and operational readiness in the face of rising security threats across the country.
The call was made by the Minister of Interior, Dr. Olubunmi Tunji-Ojo, during a ceremony to decorate 113 newly promoted NSCDC commandants. The minister, represented by the Secretary of the Civil Defence, Corrections, Fire and Immigration Services Board (CDCFIB), Maj. Gen. Abdulmalik Jibrin (Rtd), commended the Corps for its role in protecting critical national infrastructure, lives, and property.

Tunji-Ojo emphasized the need for strategic intelligence mapping to counter emerging threats, particularly as the Corps now shoulders additional responsibilities for the protection of Very Important Personalities (VIPs), a role previously managed by the Nigeria Police Force.
He encouraged the newly promoted officers and all personnel to uphold the confidence placed in the service by President Bola Tinubu, noting that the merit-based promotions are designed to boost morale and enhance performance.
The Commandant General of NSCDC, Professor Ahmed Audi, urged the officers to mentor subordinates, embrace leadership responsibilities, and adhere strictly to merit-based postings. He warned against lobbying for preferred postings, affirming that performance and dedication would guide all administrative decisions.
Representing the promoted officers, Commandant Ekanem Ekpenyong pledged unwavering commitment to duty, promising to uphold integrity and the Corps’ Oath of Allegiance.
In a key highlight of the ceremony, the Corps’ National Public Relations Officer, Afolabi Babawale was promoted to the rank of Assistant Commandant. The event also featured goodwill messages from the Controller General of Corrections, the Controller General of the Federal Fire Service, and representatives from the Nigerian Army, Navy, Air Force, Police, and the Department of State Services.
The ceremony underscored the Federal Government’s resolve to strengthen the NSCDC and reinforce its role in Nigeria’s security architecture.
FG Urges NSCDC to Boost Intelligence as Interior Minister Decorates 113 Senior Officers
News
Zulum commissions remodelled ‘2nd chance school’ for vulnerable girls
Zulum commissions remodelled ‘2nd chance school’ for vulnerable girls
.Disburses N1bn to SMEs in 5 LGAs
By: Our Reporter
Borno State Governor, Professor Babagana Umara Zulum, on Thursday commissioned a fully remodelled “Second Chance School” for vulnerable girls and women in Biu Local Government Area.

The newly inaugurated facility is part of a strategic initiative designed to offer adult women, including those who missed formal education or dropped out of school due to prevailing challenges, a pathway to self-reliance.
The school’s curriculum is tailored towards providing comprehensive skills’ acquisition, critical digital knowledge and basic literacy, and numeracy training.

With the Biu centre now operational, Zulum’s administration has established three such schools across the state, with existing centres already operational in Maiduguri and Bama.
Meanwhile, Governor Zulum has disbursed N1 billion to small and medium-scale enterprises (SMEs) across five local government areas in southern Borno.
The targeted LGAs include Biu, Hawul, Shani, Bayo and Kwaya-Kusar, with the funds intended to support entrepreneurs and enhance business sustainability.
Zulum explained that the direct injection of capital into the SME sector is essential for driving grassroots development and fostering self-reliance in the post-insurgency recovery phase.
In a related development aimed at tackling youth restiveness and promoting social stability, Governor Zulum has ordered immediate employment of 200 young individuals from the Biu Local Government Area.
After the inauguration, Zulum visited Biu Specialist Hospital where he announced the immediate and automatic employment of a number of dedicated volunteer health workers who have served tirelessly.
He also inspected the 100-unit teachers’ housing estate under construction in Biu town. The estate is part of the Borno State Government’s motivational strategy to attract and retain qualified teaching professionals in public schools.
Governor Zulum has also directed immediate commencement of rehabilitation work on the Borno State Hotel Annexe in Biu.
Zulum commissions remodelled ‘2nd chance school’ for vulnerable girls
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