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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
Troops ambush terrorist group, recover bicycles in Marte–Dikwa axis
By: Zagazola Makama
Troops of the Nigerian Army under the Joint Task Force North East, Operation Hadin Kai, have repelled suspected terrorists during an ambush operation along the Marte–Dikwa axis of Borno.
Security sources said the encounter occurred late on March 13 when troops of the 50 Task Force Battalion under the 24 Task Force Brigade, in conjunction with personnel of the 134 Special Forces Battalion and members of the Civilian Joint Task Force, laid an ambush along the main supply route between Marte and Dikwa in Borno State.
According to the sources, the troops made contact with a group of terrorists moving on bicycles at about 10:15 p.m.
The troops immediately engaged the insurgents forcing them to withdraw into nearby bushes.
During exploitation of the area, the troops recovered the corpse of one suspected terrorist, four bicycles and other sundry items believed to have been abandoned by the fleeing insurgents.
Troops ambush terrorist group, recover bicycles in Marte–Dikwa axis
Oshodi will represent Africa’s interest at WTT, says Mailantarki
The Vice President of the Nigeria Table Tennis Federation (NTTF), Hon. Khamisu Ahmed Mailantarki, has hailed the appointment of Nigeria’s foremost table tennis administrator, Wahid Oshodi to the Board of World Table Tennis (WTT).
Hon. Mailantarki described the appointment as a “round peg in a round hole,” noting that Oshodi’s elevation to the game’s apex commercial body is a testament to his track record of excellence.
Oshodi, who is the current President of the African Table Tennis Federation (ATTF) and Executive Vice President of the International Table Tennis Federation (ITTF), was appointed as a Director to represent the ITTF on the WTT Board alongside ITTF President Petra Sörling.
“This is a proud moment for Nigeria and a victory for the African continent,” Mailantarki stated.
“Barrister Oshodi has risen through the ranks from the national level to the continental stage with a vision that has transformed the sport.
“Having him as a decision-maker at the highest level of World Table Tennis ensures that African interests are well-represented.”
The NTTF Vice President further congratulated the Nigerian sports community, emphasizing that Oshodi’s presence in the WTT inner circle will serve as a catalyst for the continued growth and commercialization of the game globally.
Oshodi will represent Africa’s interest at WTT, says Mailantarki
Troops rescue six kidnapped victims after gun battle with terrorists in Kaduna
By: Zagazola Makama
Troops of the 1 Division Nigerian Army under Operation FANSAN YANMA have rescued six kidnapped victims after engaging suspected terrorists in a gun battle in Kachia Local Government Area of Kaduna State.
Sources told Zagazola Makama that the rescue operation followed credible intelligence on the movement of armed terrorists suspected to be transporting abducted victims through forest routes in the area.
According to the sources, troops deployed at the Forward Operating Base (FOB) Gurara, under Sub-Sector 4 of Operation FANSAN YANMA, responded swiftly to the intelligence at about 7 a.m. on March 14.
The troops subsequently laid an ambush at a suspected crossing point used by the terrorists around Sabon Kurutu Village in Kachia LGA.
“During the operation, troops made contact with the terrorists and engaged them in a fierce gun battle. The criminals, overwhelmed by the superior firepower of the troops, fled into the surrounding bush, abandoning some items,” the source said.
Following the engagement, troops combed the general area and successfully rescued six kidnapped victims. However, a seventh victim, a minor, was reported to have died during the crossfire between the troops and the fleeing terrorists.
Troops also recovered three motorcycles believed to have been used by the terrorists during the movement of the abducted victims.
Preliminary interrogation of the rescued victims revealed that they were abducted earlier on March 14 from Janjala Village in Kagarko Local Government Area of Kaduna State. The victims said they had been moved through forest routes by the terrorists before the troops intercepted them.
The rescued victims and the body of the deceased minor were evacuated to Katari Hospital for medical attention and other necessary procedures.
Military sources said families of the rescued victims had been contacted.
The Military said the troops 1 Division Operation FANSAN YANMA and other task force has continued sustained offensives and intelligence-driven operations aimed at dismantling terrorist and bandit networks across the North-West region.
Troops rescue six kidnapped victims after gun battle with terrorists in Kaduna
Troops arrest two suspected drug peddlers in Abia raid
Troops arrest suspected local arms fabricator in Sokoto
Troops ambush terrorist group, recover bicycles in Marte–Dikwa axis
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