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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
News
Troops Rescue INEC Official, Arrest Suspects After Election-Related Kidnapping Attempt in Cross River
Troops Rescue INEC Official, Arrest Suspects After Election-Related Kidnapping Attempt in Cross River
By: Zagazola Makama
Troops have rescued an official of the Independent National Electoral Commission (INEC) and arrested three suspects following a reported kidnapping and disruption of election-related activities in Yakurr Local Government Area of Cross River State.
Security sources disclosed that the incident occurred at about 11:15 p.m. on May 22 when two groups of suspected kidnappers stormed the venue of ADC primary elections at Wummy Hotel, Ekori community.
According to the sources, one of the groups abducted the INEC returning officer, forced him into a vehicle, and compelled him to transfer ₦70,000 before fleeing the scene.
The second group, operating on a motorcycle, reportedly carted away ballot boxes from the venue.
Following intelligence on the incident, troops in Yakurr Local Government Area laid an ambush on the fleeing suspects, successfully intercepting the vehicle and rescuing the kidnapped INEC official.
Three suspects were arrested during the operation, while one armed suspect reportedly escaped into nearby bush with a pistol, a mobile phone, ATM card, travelling bag and other election materials.
The rescued official, arrested suspects and recovered vehicle are currently in military custody for further investigation and action.
Security forces have intensified efforts to track down the fleeing suspects and recover the stolen electoral materials.
Troops Rescue INEC Official, Arrest Suspects After Election-Related Kidnapping Attempt in Cross River
Troops Raid Suspected Cultists’ Hideout, Arrest Three in Enugu State
By: Zagazola Makama
Troops of 103 Battalion, in collaboration with the Nigeria Police Force, have raided a suspected cultists’ hideout in Achi town, Oji River Local Government Area of Enugu State, arresting three suspects and recovering items believed to be linked to criminal activities.
Security sources disclosed that the operation was carried out at about 4:30 a.m. on May 23 following credible intelligence on the activities of suspected cultists and other criminal elements operating in the area.
According to the sources, the troops stormed a residential building suspected to be used as a hideout by the criminal group.
During the raid, three suspects were apprehended, while items recovered include eight motorcycles and two buckets of locally made gunpowder.
The suspects and recovered items were subsequently handed over to the Nigeria Police Force for further investigation and necessary action.
Security authorities have continued to intensify joint operations in Enugu State and surrounding areas to curb cult-related activities and other forms of violent crime.
Troops Raid Suspected Cultists’ Hideout, Arrest Three in Enugu State
Troops Launch Manhunt for Berom Militia After Attack on Cattle in Plateau Community
By: Zagazola Makama
Troops of Sector 4 Operation Enduring Peace have launched efforts to track down Berom Militia following an attack on cattle in Barkin Ladi Local Government Area of Plateau State.
Security sources disclosed that the troops responded to a distress report at about 5:12 p.m. on May 23 concerning an attack on cattle belonging to a local herder identified as Alhaji Tambari at Gassa village.
According to the sources, the cattle were grazing in the area when the attackers struck and fled before the arrival of security personnel.
Upon reaching the scene, troops discovered that one cow had been shot dead during the incident.
The Berom militia were said to have escaped from the area before security operatives arrived.
Troops have since intensified efforts to identify and apprehend those responsible for the attack while patrols have been heightened within the community and surrounding areas to prevent further incidents.
Security authorities reiterated the commitment of Operation Enduring Peace to protecting lives and property and maintaining peace in communities across Plateau State.
Troops Launch Manhunt for Berom Militia After Attack on Cattle in Plateau Community
Troops Rescue INEC Official, Arrest Suspects After Election-Related Kidnapping Attempt in Cross River
Troops Raid Suspected Cultists’ Hideout, Arrest Three in Enugu State
Troops Launch Manhunt for Berom Militia After Attack on Cattle in Plateau Community
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