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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
Police recover 15 rustled cows in Zamfara
By: Zagazola Makama
The Police Command in Zamfara says its operatives have recovered 15 cows rustled by armed bandits during an attack on Gidan Kwagiri village in Damba District of Gusau Local Government Area.
Security sources said the incident occurred at about 1:30 a.m. on Feb. 15 when the bandits invaded the community and carted away cows and sheep belonging to residents.
According to the sources, upon receiving the report, the Divisional Police Officer (DPO) in charge of Damba Division mobilised personnel alongside patrol teams from the Department of Operations to pursue the attackers.
The team was said to have successfully recovered 15 cows, which were subsequently handed over to their owners.
Efforts, however, are ongoing to track down the suspects and recover the remaining rustled animals, while security patrols have been intensified in the area to forestall further attacks.
Police recover 15 rustled cows in Zamfara
Operation Whirl Stroke arrests cow rustling suspects fuelling violence in Benue
By: Zagazola Makama
Troops of the Joint Task Force (JTF) Operation WHIRL STROKE have arrested suspects linked to cattle rustling in Benue State, following two separate security incidents in Guma Local Government Area.
Security sources said that on Feb. 15, troops responded to an attack on herders at Amua Village, located between Daudu and Umenger/Ukpiam. The attack left one herder dead, while another sustained gunshot wounds and was evacuated to Keana in neighbouring Nasarawa State for urgent medical attention. The remains of the deceased were handed over to community representatives for burial according to local customs.
In a related operation on the same day, troops stationed at Ukpiam acted on intelligence provided by vigilant youths concerning suspected cattle rustling. The troops arrested a 23-year-old suspect, Terngu Aondohemba, who reportedly confessed to killing two cattle belonging to Fulani herders. He also implicated two accomplices, Akpehe and Ashinge, who are still at large.
Further investigation led security operatives to Korje Village in Daudu, where Mrs. Mercy Onban, wife of the alleged buyer of the stolen meat, was apprehended along with the recovered meat exhibits. Both suspects remain in custody pending further investigation.
The Force Commander of the Joint Task Force, Major General Moses Gara, condemned the attacks and criminality, affirming the commitment of Operation WHIRL STROKE to halting killings and cattle rustling in the Joint Operations Area.
He urged community leaders to strengthen collaboration with security agencies, stressing that timely intelligence sharing is critical to restoring lasting peace. Major General Gara also reassured law-abiding residents of the strong resolve of the Joint Task Force to protect lives and property across the region.
Operation Whirl Stroke arrests cow rustling suspects fuelling violence in Benue
Federal Government arraigns Nasir El-Rufai over alleged phone interception
By: Zagazola Makama
The Federal Government has charged former Kaduna State Governor, Mallam Nasir El-Rufai, before the Federal High Court, Abuja, over alleged unlawful interception of phone communications belonging to the National Security Adviser, Nuhu Ribadu.
Court documents showed that El-Rufai, 65, appeared as a guest on Arise TV’s Prime Time Programme on Feb. 13, 2026, where he reportedly admitted to involvement in the interception and to knowing individuals who carried out the act without reporting them to security agencies.
The charges, filed under TABU DET CR/99/2026, include: Count One, Allegedly admitting during the television interview that he and his associates unlawfully intercepted the phone communications of the National Security Adviser, contrary to Section 12 (1) of the Cybercrimes (Prohibition, Prevention, etc.) Amendment Act, 2024.
Count Two, Allegedly stating that he knew individuals who unlawfully intercepted the same communications but failed to report them, in violation of Section 27(b) of the Cybercrimes (Prohibition, Prevention, etc.) Amendment Act, 2024. Count Three, Allegedly using technical systems to compromise public safety and national security, and instilling apprehension among Nigerians, in breach of Section 131(2) of the Nigerian Communications Act, 2003.
The case, filed by a team of Federal Government lawyers led by ME Ernest, OM Owan, UM Bulla, CS Eze, and VE G. Orubor, is set to proceed with investigations and trial proceedings.
Authorities said the matter falls under the jurisdiction of the Abuja Judicial Division of the Federal High Court, where the accused will be required to respond to the charges.
The trial is expected to attract significant public attention given the high-profile nature of the accused and the sensitive security issues involved.
Federal Government arraigns Nasir El-Rufai over alleged phone interception
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