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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
News
Modern market: I’ve fulfilled campaign promises to Ngalda community – Buni
Modern market: I’ve fulfilled campaign promises to Ngalda community – Buni
Gov. Mai Mala Buni of Yobe State, Tuesday, said he has fulfilled his campaign promises to the good people of Ngalda community in Fika Local Government Area of the state following the inauguration of the newly reconstructed modern market in the community.
Buni stated that this in Ngalda community during the inauguration of the ultra modern market reconstructed by his administration to boost economic activities, create jobs for youths as well as boost the revenue of the state.
He stated that the facility which was completed in 10 months has all the modern equipment that any modern market ought to have to serve the economic requirement for businesses and trade to thrive seamlessly.
He said that by inaugurating the facility, he had fulfilled the campaign promises made to the good people of Ngalda to reconstruct the market, equip it with modern facilities as well as address the challenge of poor drainage resulting in perennial flooding in the community.
The inauguration of Ngalda Modern Market and concrete drainage is part of our legacy projects in fulfilment of our (campaign) promises to the good people of Ngalda and its environs.
This project has 272 shops of different sizes, administrative block, mosque, refuse collection point, parameter fence, pavement, drainage, boreholes, fire service station, police outpost, microfinance bank, and a 2.98 kilometer drainage is being constructed to tackle the perennial flooding being experienced in the town.’
Buni said that the market is one of the most thriving markets in the state that enjoyed patronage from across the country with the huge turnover that contributed to the state’s economy.
According to him, the new modern market will further increase economic activities in the area, creates job and income generation to the people and also promote post insurgency economic recovery programme of his administration.
He urged the people to take ownership of the market by ensuring its cleanliness for maximum benefits and good utilisation of the facility for the government to have value for the money expended on the project.
He further urged the market authorities to take all necessary steps to prevent leakages in the revenue collection drive and ensure that all revenue generated are remitted to government coffers to be used as part of funds to strengthen development in the state.
He thanked President Bola Tinubu for his support to Yobe State that had enabled the state to execute projects for the benefit of the people.
In conclusion, Buni, named the new Ngalda market after Gov Inuwa Yahaya of Gombe State, saying that the market would now be called Muhammadu Inuwa Yahaya Modern Market.’’ In his remarks, Yahaya thanked Buni for executing alegacy and well constructed project’’, noting that the market would impact the economy of Yobe and Gombe States and Nigeria at large.
In his remarks, Hon. Kaigama Umar Yunusari, the Yobe State Commissioner of Commerce, Industry, Tourism, and Solid Minerals said that the state government under Buni’s leadership, since 2019, had established nine ultra modern markets across the state with six completed while three were ongoing.
Yunusari while commending Gov. Buni for the initiative aimed at boosting economic activities, job and wealth creation for the people, stated that the modern markets have become a model for other states.
Modern market: I’ve fulfilled campaign promises to Ngalda community – Buni
News
Security forced arrested three over illegal arms dealings in Bauchi
Security forced arrested three over illegal arms dealings in Bauchi
By: Zagazola Makama
Three men have been arrested for allegedly engaging in illegal weapons dealings in Bauchi State, security sources said.
The suspects, identified as Peter Pama and Saleh Monday, both of Iburu, and Sunday Makama of Kasuwan Magani, were apprehended on Feb. 17 following intelligence on illicit arms activities.
Zagazola gathered that one locally fabricated AK-47 rifle and one fabricated pump-action gun from the suspects.
Investigations into the case are ongoing as security agencies work to determine the full extent of the arms network.
Security forced arrested three over illegal arms dealings in Bauchi
News
Joint troops repel bandit attack in Katsina, neutralise two and recover motorcycle
Joint troops repel bandit attack in Katsina, neutralise two and recover motorcycle
By: Zagazola Makama
Joint troops of Operation FANSAN YANMA have repelled an armed bandit attack in Gida Soda Village, Katsina State, neutralising two attackers and recovering a motorcycle, security sources said.

The incident reportedly occurred at about 12:45 a.m. on Feb. 17 when suspected bandits stormed the village. Troops, acting promptly in coordination with local police and Civil Watch Patrol Teams, engaged the attackers in an intense gunfight, forcing the criminals to flee.

During the operation, two of the bandits were neutralised, and a Boxer-brand motorcycle belonging to the group was recovered.
Tragically, one resident, Hassana Muhammad, 30, was reportedly fatally shot during the attack. She was rushed to Dansoda Hospital, where she was pronounced dead by medical personnel.
Sources said efforts to track fleeing bandits and secure the area are ongoing.
Joint troops repel bandit attack in Katsina, neutralise two and recover motorcycle
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