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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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ECOWAS Unveils Comprehensive Digital Ecosystem for Gender Development at Regional Workshop in Senegal

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ECOWAS Unveils Comprehensive Digital Ecosystem for Gender Development at Regional Workshop in Senegal

By: Michael Mike

The Economic Community of West African States (ECOWAS) has launched a new Digital Ecosystem for the ECOWAS Centre for Gender Development (CCDG), marking a major step toward improving regional data management and collaboration on gender equality.

The unveiling took place during a five-day regional capacity-building workshop holding from 24 to 28 November 2025 in Saly, Senegal.

The workshop, convened under the supervision of the ECOWAS Commissioner for Human Development and Social Affairs, brought together gender experts, national focal points, technical staff of the ECOWAS Commission, and representatives of partner organisations.

The newly launched CCDG Digital Ecosystem comprises five interconnected platforms: the CCDG website, the ECOWAS Gender Equality Observatory (ECOGO), a virtual workspace, an artificial-intelligence–powered support system and the CCDG web security command centre.

According to officials, the digital system is designed to simplify real-time data collection, improve reporting consistency across Member States, and strengthen joint action on gender initiatives throughout the region.

By the end of the workshop, the Digital Ecosystem is expected to become fully institutionalised, enabling ECOWAS Member States and the Commission to use the platforms for more accurate monitoring, evidence-based policymaking, and more effective coordination of gender-related programmes.

Participants included CCDG Gender Focal Points from all ECOWAS Member States, personnel from ECOWAS institutions and agencies, national teams of the “50 Million African Women Speak” initiative, members of the Community of Practice on Gender and Climate Change, civil society organisations, development partners, and media representatives.

Facilitators emphasised that the launch is not only a technological advancement but also a strategic investment in strengthening gender governance across West Africa.

The Economic Community of West African States was established in 1975 with the signing of the Treaty of Lagos by 15 West African Heads of State and Government, with the goal of promoting economic integration and cooperation across the region. Cabo Verde joined in 1977, while Mauritania—initially a founding member—withdrew in 2000 and later signed an associate membership agreement in 2017.
On 29 January 2025, Burkina Faso, Mali and Niger formally exited the bloc.

Current ECOWAS Member States include: Benin, Cabo Verde, Côte d’Ivoire, The Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Sierra Leone, Senegal, and Togo.

Recognised as one of the building blocks of the African Economic Community, ECOWAS aims to promote collective self-sufficiency, strengthen trade integration, and eliminate barriers to regional unity. Its work spans multiple sectors including industry, transport, telecommunications, agriculture, energy, natural resources, finance, and social development.

The ECOWAS Secretariat was restructured into a Commission in 2007, headed by a President and supported by a Vice President, Commissioners, and an Auditor-General. The organisation’s budget is sustained largely through the Community Levy—a 0.5% charge on imports from non-ECOWAS countries.

Ongoing reforms and programmes are geared toward achieving ECOWAS’ long-term transformation agenda: transitioning from an “ECOWAS of States” to an “ECOWAS of the People: Peace and Prosperity for All” by 2050.
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New scandal rocks Yobe NSCDC as herder alleges multi-million naira extortion by Agro Rangers Commander

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New scandal rocks Yobe NSCDC as herder alleges multi-million naira extortion by Agro Rangers Commander

By: Zagazola Makama

A fresh storm is sweeping through the Yobe State Command of the Nigeria Security and Civil Defence Corps (NSCDC), following explosive allegations by a livestock owner who says senior Agro Ranger officers unlawfully detained, extorted, and converted his animals for personal use.

The victim, Alhaji Ardo Dan Karami, a respected pastoralist from Kumari Village in Damaturu LGA, is accusing Assistant Commandant Ahmed Isa Michika, head of the NSCDC Agro Rangers Unit in Yobe, and his team of perpetrating what he describes as “daylight robbery under the cover of uniform”.

This latest scandal comes barely months after the NSCDC Command in Yobe was mired in a major corruption case involving the escort of vandalised and stolen railway materials, a development that led to the removal of the then State Commandant.

According to a petition filed by Dan Karami through his lawyer, the ordeal began on Oct. 18, 2025, when Agro Rangers personnel stormed his home in his absence and arrested 340 cows and 18 sheep, accusing them of destroying a farm. The animals were transported to Damaturu, but what followed, according to the victim, “was nothing short of criminality”.

The officers allegedly slaughtered one of the sheep claiming it had a fracture but refused to hand over the carcass to its owner. Even more troubling, three cows were reportedly loaded into their official Hilux vehicle, never to be seen again.

Later, one of the missing cows, which was heavily pregnant at the time of arrest, was discovered to have delivered and died in custody at the Damaturu Pilgrims Camp under the NSCDC’s watch. The remaining two cows are still missing. The petition states that before the officers agreed to even “open the case”, they demanded ₦250,000 from the victim.

After admitting to holding the livestock, the officers then compelled the herdsman to pay ₦2,000,000 as “compensation” for alleged farm damage, despite no court process, no assessment, and no verification of the claim.

But the extortion allegedly did not end there.
The officers reportedly charged ₦3,000 per cow as “bail money” for 300 cows, amounting to close to another ₦900,000. In essence, the victim was allegedly forced to pay: 250,000 “case opening fee”,2,000,000 “compensation” and 900,000 “bail fees” for the cows, bringing total alleged extortion to ₦3,150,000.

After these payments, only 340 cows and two sheep were released. However, 15 sheep, one ram, one slaughtered sheep, and two cows remain unaccounted for, animals the victim values at ₦6.25 million.

When senior authorities from Yobe Sate Government confronted Assistant Commandant Michika and his deputy over the matter, they were forced to refund ₦900,000.
But rather than admit the full amount collected, they allegedly claimed they took only ₦800,000, and said they had already spent ₦50,000 from it. Despite being caught in this contradiction, no known disciplinary action has yet been taken.

This is not the first time that the NSCDC Yobe Command has found itself entangled in accusations of corruption and criminal collusion.
On July 8, 2025, troops of Operation Hadin Kai intercepted a truck loaded with vandalised railway iron sleepers along with a shiny NSCDC-marked Hilux van escorting the stolen materials. Inside the vehicle were five NSCDC officers, They were escorting the loot.

A total of ₦128,500 in bribe money was found stuffed inside the inner clothing of one of the officers. The scandal was so damning that it triggered the removal of the State Commandant.

In community pushed to the brink and region still plagued by insecurity, such actions by security personnel could worsen tensions.

Beyond the financial loss and personal trauma, the victim’s lawyer warns that the actions of the NSCDC officers carry serious security implications for Yobe State and the entire North-East.

In the petition, the counsel stressed that incidents of extortion, illegal seizure of livestock, and abuse of pastoral communities are not isolated misdemeanours — they are triggers of insecurity.

“Acts of injustice like this, if not swiftly addressed, are capable of escalating into full-blown security crises,” the petition warned.

The lawyer cited examples from Zamfara, Katsina, Sokoto, and parts of Niger and Kaduna States, where years of unchecked harassment, extortion, illegal arrests, and exploitation of Fulani pastoralists by certain security operatives and local vigilantes eventually contributed to the rise of banditry.

New scandal rocks Yobe NSCDC as herder alleges multi-million naira extortion by Agro Rangers Commander

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Troops repel ISWAP attack near Kareto, recover rifles

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Troops repel ISWAP attack near Kareto, recover rifles

By: Zagazola Makama

Troops of the Nigerian Army, Operation HADIN KAI have repelled an attempted ambush by ISWAP fighters near Wakilti village, close to Kareto in Borno State, recovering two motorcycles and an AK-47 rifle from the fleeing terrorists.

Zagazola Makama learnt from reliable sources that the encounter occurred on Monday at about 1:30 p.m., when troops of 145 Battalion (Main) on Main Supply Route (MSR) patrol and piquetting duties, operating in conjunction with Keystone operatives and members of the Civilian Joint Task Force (CJTF), made contact with the insurgents around Wakilti.

The sources said that the troops engaged the terrorists in a heavy firefight, forcing them to retreat in disarray after coming under superior firepower.

According to the source, the soldiers pursued the fleeing fighters but made no further contact.

“During exploitation of the scene, troops recovered two motorcycles, one AK-47 rifle fitted with a magazine. The enemy casualty figure is still unconfirmed,” the source said.

A reinforcement team from Operation HADIN KAI later linked up with the patrol team and dominated the route to prevent further infiltration.

The source said that there was no casualty recorded on the side of the troops.

The sources further added that the Army has intensified Operation Desert Sanity IV under Operation Hadin Kai, with increased surveillance and patrols aimed at denying terrorists freedom of movement around critical routes and communities.

Troops repel ISWAP attack near Kareto, recover rifles

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