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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
News
Two Forest Security Guard Members arrested in Ogun for extortion, illegal possession of firearms
Two Forest Security Guard Members arrested in Ogun for extortion, illegal possession of firearms
By: Zagazola Makama
Two men claiming to be members of the Nigeria Forest Security Services (NFSS) have been arrested in Sagamu, Ogun State, for illegal possession of firearms and extortion of motorists.
Zagazola Makama report that the arrest was made on Dec. 28, 2025, at about 8:32 p.m. following a report that three men dressed in security uniforms were sighted along Ikenne Road, near the NYSC Orientation Camp, collecting money from motorists while visibly armed with hunter-style guns.
Upon receiving the information, operatives from the Sagamu Division raced to the scene and apprehended two suspects: Emmanuel Idu, 55, and Sunday Moses, 35. A third suspect, identified as Oyilo David, 35, fled the scene and is currently at large.
During preliminary interrogation, the arrested men claimed to be attached to the Sagamu NFSS unit operating along Agbele Road by Otunba Gbenga Daniel Market. They also stated that the locally fabricated guns recovered from them were issued by a Commander Kehinde Joseph, allegedly supervising their operations.
In addition to the firearms, security operatives recovered one unexpended cartridge and the sum of ₦1,000 in ₦200 denominations from the suspects.
Authorities disclosed that one of the suspects had previously been implicated in a motorcycle theft case in Abeokuta, where the stolen motorcycle was recovered, and charges were filed in court.
The suspects have been transferred to the State Criminal Investigation and Intelligence Department (SCIID), Abeokuta, for further investigation.
Two Forest Security Guard Members arrested in Ogun for extortion, illegal possession of firearms
Troops neutralise key Boko Haram commanders in Bama airstrikes
By: Zagazola Makama
Troops of Operation Hadin Kai, supported by Nigerian Army and Nigerian Air Force platforms, have neutralised several key Boko Haram terrorist commanders during coordinated airstrikes in Bama Local Government Area of Borno State.
Sources told Zagazola Makama that the airstrikes were conducted on Dec. 25, 2025, following actionable human intelligence on terrorist movements in the area.
According to the sources, no fewer than 10 Boko Haram terrorists were killed in the initial airstrike. Those neutralised included Abul Kaka, Ibn Mu’azu, Abu Muhammad, Ba Alhaji, Bakura, Modu, Abu Hassan, Kaka Alai, Abba Yakariye and Bamusa.
The sources further disclosed that another terrorist, identified as Ubaida, sustained serious injuries during the strike.
The sources added that a subsequent follow-up strike by Nigerian Air Force assets led to the instant killing of three additional terrorists.
Security sources confirmed that the majority of the neutralised fighters were loyal to Bafu, a notorious Boko Haram commander operating in the Bama axis.
An assessment of the operation indicated a significant degradation of Boko Haram’s fighting capability in Bama, particularly among elements under Bafu’s command, as a direct outcome of the sustained air campaign.
The sources noted that while the general security situation in the area remains calm, it is still considered unpredictable due to the fluid nature of insurgent activities.
Troops neutralise key Boko Haram commanders in Bama airstrikes
IPOB attack Enugu police patrol team, kill two officers and seize firearms
By: Zagazola Makama
Two police inspectors have been killed and three rifles stolen following an attack on a Distress Response Squad (DRS) patrol along Zik Avenue by Good Shepherd Specialist Hospital in Enugu State.
Zagazola gathered that the incident occurred at about 8:30 p.m. on Dec. 27, 2025, when six armed men, suspected to be members of IPOB/ESN, operating in an ash-coloured Lexus RX 350 SUV, attacked and set ablaze the patrol Hilux vehicle.
The sources identified the slain officers as Inspectors Valentine Iheme and Ani Anayo, both members of the DRS team. The assailants carted away three AK-47 rifles with 30 rounds of live ammunition each.
According to the sources, all tactical teams and assets of the command have been activated and deployed in pursuit of the suspects, with a view to neutralising them and recovering the stolen firearms.
The sources said that the Enugu State Police Command has vowed to bring the perpetrators to justice.
IPOB attack Enugu police patrol team, kill two officers and seize firearms
Notorious drug peddler killed during police raid in Katsina
Two Forest Security Guard Members arrested in Ogun for extortion, illegal possession of firearms
Troops neutralise key Boko Haram commanders in Bama airstrikes
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