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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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Army will remain apolitical, committed to defending democracy – COAS

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Army will remain apolitical, committed to defending democracy – COAS

By: Zagazola Makama

The Chief of Army Staff (COAS), Lt.-Gen. Waidi Shaibu, says the Nigerian Army will remain apolitical and steadfast in protecting the nation’s democracy in line with its constitutional mandate.

Shaibu stated this on Saturday at the Passing Out Parade of the Executive Commission Course 2/2025 held at the Nigerian Army School of Infantry, Jaji.

He reiterated that the subordination of the military to constituted civil authority remains the foundation for professionalism, urging officers and soldiers to uphold democratic values at all times.

“We must safeguard this constitutional democratic governance that promotes the values and interests of every well-meaning Nigerian, irrespective of tribe or religion,” he said.

“I charge all Nigerian Army personnel to be proud champions of democracy and remain apolitical in discharging their constitutional duties.”

Shaibu assured Nigerians that the Army remains committed to protecting lives and property across the country, adding that troops are working round the clock to secure the territorial integrity of the nation and support other security agencies.

The COAS commended the Commandant of NASI and the training staff for the successful conduct of the course, noting that the achievements recorded in training and operations were made possible by government support.

He expressed gratitude to President Bola Ahmed Tinubu for his leadership and sustained assistance to the Nigerian Army, reaffirming the loyalty of officers and soldiers to the government and the Constitution.

Shaibu also thanked the Kaduna State Governor, Sen. Uba Sani, and the people of the state for their cooperation and support to Army formations and institutions.

He congratulated the passing-out cadets and their families, wishing them successful careers as they prepare to join units and formations across the country.

“The Nigerian Army awaits you all in the field,” he said.

Army will remain apolitical, committed to defending democracy – COAS

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COAS charges newly commissioned officers to uphold professionalism, loyalty at POP in Jaji

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COAS charges newly commissioned officers to uphold professionalism, loyalty at POP in Jaji

By: Zagazola Makama

The Chief of Army Staff (COAS), Lt.-Gen. Waidi Shaibu, has charged newly commissioned officers of the Executive Commission Course 2/2025 to uphold professionalism, integrity and loyalty as they begin their careers in the Nigerian Army.

Shaibu gave the charge on Saturday during the Passing Out Parade of the course at the Nigerian Army School of Infantry (NASI), Jaji, Kaduna State.

The COAS described the occasion as a significant milestone and congratulated the cadets for successfully completing the rigorous training that qualifies them for the Presidential Commission.

He urged the new officers to remain focused as they take up responsibilities in various operational theatres across the country.

“Your pips will be unveiled shortly, and you will begin individual and collective journeys filled with opportunities, challenges and important decisions,” he said.

“Amidst these, one thing must remain sacrosanct Nigeria must come first in all decisions and actions throughout this new phase of your careers.”

Shaibu emphasised the need for right character, courage, professionalism and resilience, assuring the cadets that the Nigerian Army Officers’ Corps would always stand with them as comrades and brothers-in-arms.

He advised them to rely on the training received at NASI and their experiences in service, stressing that in moments of doubt, their training should remain their guide.

The COAS reminded the officers that leadership required the ability to inspire confidence and make sound decisions.

“A bad plan is better than no plan at all, so ensure that you always have a plan,” he said.

“Always act with the hope for success and not the fear of failure.”

Shaibu highlighted the Army’s efforts to address welfare concerns related to their type of commission, assuring them of measures to support their professional and personal development.

He urged them to pursue continuous improvement through courses and trainings available in the Army, aligning with his Command Philosophy to transform the force into a more professional, adaptable and combat-ready institution.

COAS charges newly commissioned officers to uphold professionalism, loyalty at POP in Jaji

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COAS inaugurates land warfare wargaming centre, says facility will deepen officers’ operational planning

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COAS inaugurates land warfare wargaming centre, says facility will deepen officers’ operational planning

By: Zagazola Makama

The Chief of Army Staff (COAS), Lt.-Gen. Waidi Shaibu, on Saturday inaugurated the newly constructed Land Warfare Wargaming Centre at the Armed Forces Command and Staff College (AFCSC), Jaji, describing the project as a major milestone in strengthening operational training and military education in the country.

Shaibu, who served as Special Guest of Honour at the commissioning ceremony, said the state-of-the-art centre would significantly enhance the capacity of officers to engage in advanced operational planning, mission rehearsal and strategic decision-making.

He said the completion of the project demonstrated the military’s collective resolve to equip officers with the skills required to address contemporary and future security challenges.

“This centre is not only significant to this College but to the Nigerian Army and the entire Armed Forces of Nigeria,” he said.

“The successful completion of this project is a bold statement in our determination to deepen officers’ operational planning capabilities, enhance military education and further prepare our officers for emerging threats.”

The COAS commended the Armed Forces Command and Staff College for maintaining its reputation as a centre of excellence in producing high-quality middle-level officers who contribute to national defence objectives.

“As a proud graduate of this College, I am pleased to remain associated with its continuous transformation,” he added.

Shaibu applauded the progress recorded by the Department of Land Warfare, noting that the execution of several key projects by his predecessors had contributed to improved academic outcomes and a more effective learning environment.

He described the new Wargaming Centre as a necessary complement to the Lt Gen T.Y. Buratai Operations Centre, adding that it would enhance the training of officers in land warfare doctrine and joint operations.

The COAS expressed appreciation to President Bola Ahmed Tinubu for his “unrelenting support to the Nigerian Army,” saying such support made the execution of strategic projects possible.

He also thanked the Commandant of AFCSC, AVM HI Alhaji, for his commitment to improving the college’s infrastructure and training systems, and commended the Director of the Department of Land Warfare, Brig.-Gen. N.U.C. Ogili, for ensuring the timely and quality completion of the project.

Shaibu acknowledged the contributions of the directing staff, administrative officers and college community, noting that they were collective stakeholders in ensuring the effective utilisation and maintenance of the new facility.

He urged students, who are the primary beneficiaries, to make optimal use of the centre to enhance their understanding of operational art, strategic planning and battlefield decision-making.

“I congratulate the Commandant, staff and students of AFCSC on this historic achievement,” he said.

COAS inaugurates land warfare wargaming centre, says facility will deepen officers’ operational planning

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