Connect with us

News

NEMA unveil Service Charter for efficient Service delivery

Published

on

NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

Madiba Advocates Raise Alarm, Urge Presidency, Labour Ministry, NSITF Management Board & relevant authorities to Probe Alleged ₦297bn NSITF Irregularities Linked to MD Faleye Oluwaseun

Published

on

Madiba Advocates Raise Alarm, Urge Presidency, Labour Ministry, NSITF Management Board & relevant authorities to Probe Alleged ₦297bn NSITF Irregularities Linked to MD Faleye Oluwaseun

Madiba Advocates for Good Governance has criticised what it described as the continued silence of authorities over serious allegations of financial irregularities at the Nigeria Social Insurance Trust Fund (NSITF), calling on President Bola Ahmed Tinubu, the Honourable Minister of Labour and Employment, the NSITF Management Board, and other relevant agencies to urgently initiate a comprehensive investigation.

The group said the allegations, which have persisted in the public domain for weeks, involve the Managing Director/Chief Executive Officer of NSITF, Mr. Oluwaseun Mayomi Faleye, and have yet to receive any clear institutional response despite their gravity.

The call follows a series of petitions and public disclosures that have brought increased scrutiny to the management of the Fund, particularly in relation to financial transactions and governance processes within the institution. Madiba Advocates noted that the scale of the allegations and the sensitivity of the funds involved make immediate intervention both necessary and urgent.

At the centre of the controversy are allegations involving the management of approximately ₦297,019,145,288.60 in funds collected under the Employees’ Compensation Act (ECA) between January 2 and October 9, 2025.

The Employees’ Compensation Scheme is funded through mandatory employer contributions designed to provide compensation to Nigerian workers who suffer injury, disability, or death in the course of employment. Stakeholders have consistently emphasised that these funds are not government revenue, but trust funds belonging exclusively to Nigerian workers, requiring strict oversight and accountability.

₦243bn Allegedly Spent Without Board Approval

Documents referenced in the public domain indicate that out of the total inflow of ₦297 billion, an estimated ₦243,203,518,621.17 was expended within the same period. Sources allege that a significant portion of these expenditures may have been carried out without the approval of the NSITF Management Board, raising concerns about compliance with the NSITF Act and established financial regulations.

‘No Approval Limit’ Raises Governance Concerns

Central to the allegations is an internal document reportedly linked to a March 4, 2025 Executive Committee (EXCO) meeting, which outlined financial approval thresholds for officials. While limits were reportedly set for other officers, the Managing Director was allegedly assigned “no approval limit”, a development that has raised serious concerns about internal controls and governance safeguards.

Multiple Accounts and Financial Flow Allegations

Further reports allege the existence of over 100 bank accounts linked to a single Bank Verification Number (BVN), alongside financial inflows amounting to over $7.3 million and hundreds of millions of naira into accounts linked to the Managing Director and associated entities. Analysts note that such patterns, if verified, would require thorough scrutiny by relevant financial and regulatory authorities.

₦5.5bn Commission Payments Queried

Additional concerns have been raised over alleged commission payments totalling ₦5.53 billion, reportedly made without clear evidence of requisite approvals from the Board or the supervising Ministry. The payments are said to range between 15 and 20 per cent commissions and were allegedly executed outside standard procedures.

Governance Gap Raises Further Questions

Observers have also pointed to a governance gap between July 2023, when the Managing Director was appointed, and January 2025, when the Management Board was reportedly constituted, raising concerns about the level of oversight during that period.

Madiba Advocates for Good Governance stated that the issues have now reached a critical point, requiring decisive action from all relevant authorities to ensure transparency and accountability in the management of the Fund.

Call for Urgent Investigation

Reacting to the development, Madiba Advocates for Good Governance, led by its Executive Director, Alhassan Kabiru, expressed concern over the prolonged delay in addressing the allegations and the absence of a coordinated institutional response.

The group called on:
• The Chairman of the NSITF Management Board,
• The Honourable Minister of Labour and Employment,
• Relevant regulatory and anti-corruption agencies, and
• President Bola Ahmed Tinubu

to urgently intervene and ensure a thorough and independent investigation into the matter.

“This matter has lingered in the public space without clarity. It is important that the appropriate authorities take decisive steps to investigate and establish the facts,” the group stated.

Madiba Advocates emphasized that transparency in handling the allegations is essential to restoring confidence in public institutions and safeguarding workers’ funds.

Responses and Presumption of Innocence

When contacted, Mr. Faleye reportedly stated that he was not aware of the allegations. Officials of the Ministry of Labour were also said to have denied prior knowledge of the claims, while the NSITF Management Board indicated that the issues would be verified.

All allegations remain unproven and subject to investigation.

A Test of Accountability

Analysts say the situation presents a significant test of Nigeria’s public finance accountability framework, particularly for institutions entrusted with workers’ welfare.

Madiba Advocates for Good Governance warned that the continued delay in addressing these allegations risks sending the wrong signal about accountability within public institutions. The organisation urged the Presidency, the Ministry of Labour, and the NSITF Management Board to act without further delay to investigate the issues and restore confidence in the system. It added that failure to act decisively could further erode public trust and undermine the Federal Government’s Renewed Hope Agenda on transparency, accountability, and good governance.

Madiba Advocates Raise Alarm, Urge Presidency, Labour Ministry, NSITF Management Board & relevant authorities to Probe Alleged ₦297bn NSITF Irregularities Linked to MD Faleye Oluwaseun

Continue Reading

News

Easter: IPCR Calls for Peace, Unity, National Reconciliation

Published

on

Easter: IPCR Calls for Peace, Unity, National Reconciliation

By: Michael Mike

The Institute for Peace and Conflict Resolution (IPCR) has called on Nigerians to embrace peace, unity, and national reconciliation as Christians across the country mark Easter.

In a press statement issued on Saturday, the Director-General of the institute, Joseph Ochogwu, extended warm greetings to Christians, describing Easter as a sacred season that reflects sacrifice, redemption, and hope.

He noted that the celebration of the death and resurrection of Jesus Christ remains a defining moment in the Christian faith, symbolising victory over adversity, renewal of life, and the triumph of light over darkness.

Ochogwu urged Christians to use the period to pray for peace, tranquility, and harmony in Nigeria, especially at a time when the country is grappling with security challenges. He referenced recent incidents of violence in parts of the country, including Plateau State, Kaduna State, and Maiduguri.

The IPCR boss expressed condolences to families and communities affected by the violence, offering prayers for strength, healing, and comfort for those grieving.

He emphasised that Easter serves as a reminder of the enduring power of hope, urging Nigerians—regardless of religion, ethnicity, or background—to embrace peaceful coexistence and mutual respect.

Ochogwu also called on citizens to remain vigilant and support lawful efforts to safeguard lives and property, stressing that peacebuilding is a collective responsibility.

“As we celebrate this holy season, let us preach love, extend kindness, and demonstrate compassion in our daily interactions,” he said, adding that the spirit of Easter should inspire reconciliation and a renewed commitment to building a peaceful and prosperous nation.

The institute reaffirmed its commitment to promoting dialogue, strengthening conflict resolution mechanisms, and supporting initiatives aimed at achieving sustainable peace across Nigeria.

He gave a message of hope, praying that Easter would bring healing to the nation, comfort to the afflicted, and renewed optimism for a future defined by unity and shared progress.

Easter: IPCR Calls for Peace, Unity, National Reconciliation

Continue Reading

Military

Army, DSS arrest notorious cultist, gunrunner in Cross River, recover weapons

Published

on

Army, DSS arrest notorious cultist, gunrunner in Cross River, recover weapons

By: Zagazola Makama

Troops of 13 Brigade, in collaboration with the Department of State Services (DSS), have arrested a suspected cultist and gunrunner during a raid operation in Ikom Local Government Area of Cross River State.

Security sources said the operation was carried out at about 1:10 a.m. on April 3 along Effangha Spring Road in Ikom.

The sources disclosed that the suspect, who hails from Khana Local Government Area of Rivers State, was apprehended during the coordinated raid.

According to the sources, troops recovered one revolver pistol, one sword, two laptops, four mobile phones, one digital camera, one wristwatch, three identity cards, and a sack of garri allegedly used to conceal the weapon.

The suspect and recovered items have since been handed over to the DSS for further investigation and possible prosecution.

Security authorities said the operation is part of ongoing efforts to curb cult-related violence and illegal arms circulation in the South-South region.

Army, DSS arrest notorious cultist, gunrunner in Cross River, recover weapons

Continue Reading

Trending

Verified by MonsterInsights