Connect with us

News

NEMA unveil Service Charter for efficient Service delivery

Published

on

NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

Troops Neutralise Terrorist, One Vigilante Injured in Sokoto

Published

on

Troops Neutralise Terrorist, One Vigilante Injured in Sokoto

By: Zagazola Makama

Troops of the Nigerian Army have neutralised a suspected terrorist during a firefight in Wurno Local Government Area of Sokoto State.

Security sources told Zagazola Makama that the incident occurred at about 12:10 a.m. on April 23 when troops of 8 Division Garrison, deployed at Forward Operating Base (FOB) Marnona, responded to intelligence on terrorist activities at Illela village.

The sources said the troops made contact with the assailants and engaged them in a gun battle.

“Following the exchange of fire, one terrorist was neutralised, while others fled the scene,” the sources said.

They added that a vigilante member who supported the operation sustained a gunshot wound during the encounter and was evacuated for medical attention.

According to the sources, troops have continued to dominate the general area to forestall further terrorist activities.

Troops Neutralise Terrorist, One Vigilante Injured in Sokoto

Continue Reading

News

285 Graduate From the NOUN Maiduguri Centre

Published

on

285 Graduate From the NOUN Maiduguri Centre

By: Bodunrin Kayode

285 students have graduated from the Maiduguri study centre of the National Open University (NOUN) last weekend.

The convocation ceremony which was conducted at the Baga road centre by the director Associate Prof Buba Shani was the largest so far in the history of the Borno centre.

Revealing this in a post convocation chat was the director of centre, Associate Prof Buba Shani who spoke with this reporter on the gains, achievements and the challenges associated with managing the only centre in Borno state.

He revealed that electricity supply from the national grid was the primary challenge he had to face headlong when he took charge adding that it was very obvious power supply affected the daily administration and the conducive nature of the environment for students to study.

To him, a study centre without constant electricity was a big minus on the very academics which the centre was created to support adding that they were very happy to be hooked up with the national grid now.

“But we have been able to get over it because the centre was not on the national grid but we are now connected to the national supplies after almost six years of not having supplies.

” And with support from the North East Development Commission (NEDC) and the NOUN alumni association, we now have a lighted compound where students can read even in the evenings if they wish to.” Said the director.

He said that since he took charge as head of management, the student population has increased from 600 to about 1,200 and they are still counting adding that inspite of the previous instability of the city, students now operate with peace of mind with the stability of the security within the city of Maiduguri.

Above all, Prof Shani noted that he was happy with the existing relationship within the staff and students in the centre, which is ensuring that their studies are smooth.

Restriction of law from NYSC

On restriction of some courses from the National Youth Service Corp (NYSC), he hinted that no course is suffering from that syndrome.

” Whatever applies to the centre applies to the whole country and it is not just in the Maiduguri centre alone.

” But I must tell you that the undergraduate course for law has been scrapped for now and this is a decision of the National Universities Commission (NUC).

“Sadly, the previous management did not do much about ensuring that the course is properly situated and offering it doesn’t become a challenge during their time.

“However, we admit only post graduate courses in law and related courses for now. We would continue to push to get to our expected end at all cost concerning the undergraduate law program ” he concluded.

The Maiduguri study centre has operated for about 22 years defying all the threats of the lingering insurgency in Borno State.

285 Graduate From the NOUN Maiduguri Centre

Continue Reading

News

2027: I’ll make Adamawa better with my 10-point agenda- Dr Girei

Published

on

2027: I’ll make Adamawa better with my 10-point agenda- Dr Girei

Dr Salihu Girei, a former Director of Research, Development and Centre of Excellence, Tertiary Education Trust Fund (TETfund), has formally declared interest to contest the Governorship seat in Adamawa under the platform of the All Progressives Congress (APC).

Girei made his intention to govern the state known at a press conference in Yola while unveiling a 10-point agenda for the development of the state.

He said if given the mandate he would impact positively in the state especially at the grassroots.

He listed some of the agenda to include: free and quality education at the primary and secondary levels, healthcare service delivery, agriculture, women and youth empowerment, employment opportunities rural development among others.

Girei promised to provide a special salary package for teachers and 100 per cent review of pension for retirees.

He explained that he is presenting himself to the electorate to vote for in order to provide good governance, saying, he has a lot to offer towards improving the wellbeing of citizens of Adamawa State.

According to him, he contributed enormously to the development of the state and country at large for 33 years as a public administrator, and as a policy maker.

“I was Executive Chairman of Adamawa State Universal Basic Education Board, where I was privileged to transform the education landscape, especially at the basic education level.

“I built at least 5,500 classrooms record. Were able to recruit at least 17,000 teachers in four years.

“We promoted teachers that were lagging behind in promotion. We trained and retrained teachers. We did a lot in terms of supervision of teachers and schools”, he said.

He said, based on those factors, he knows Adamawa well and its challenges and has the capacity to deliver for the citizens.

“There is no ward in Adamawa that I have not been to. I’ve visited all in my capacity as Chairman of SUBEB and Commissioner for LG Affairs”, he said.

Dr Girei earlier visited the APC Secretariat to formally declare his intentions to the party Executives and congratulated them for their emergence as the new EXCO.

In his remarks, Alhaji Hamza Madagali appreciated the visit and assured the party’s readiness to conduct free, fair and credible primary elections across all political offices.

2027: I’ll make Adamawa better with my 10-point agenda- Dr Girei

Continue Reading

Trending

Verified by MonsterInsights