News
NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
Troops intercept 11 youths with donkeys during patrol in Borno
By: Zagazola Makama
Troops of 68 Battalion have intercepted 11 youths during a routine patrol in Mallam Fatori area of Abadam Local Government Area of Borno State.
Security sources said the interception occurred along the Bulagana–Cheisa axis on April 2 during ongoing clearance operations in the area.
According to the sources, the individuals were found moving in the area with 12 donkeys when they were stopped and briefly interrogated by troops.
The sources added that the youths were later handed over, alongside the animals, to relevant authorities in a neighbouring country for further necessary action.
The military said the patrol was part of sustained efforts to maintain security dominance and prevent exploitation of border communities by criminal elements.
Troops intercept 11 youths with donkeys during patrol in Borno
Troops recover ammunition, logistics items in Kwara patrol operation
By: Zagazola Makama
Troops of the Nigerian Army under the 22 Brigade have recovered ammunition and other logistics items during a fighting patrol in Ifelodun Local Government Area of Kwara State.
A security source disclosed that the operation was conducted at about 4:00 p.m. on April 2 at Daban Lema, where troops of the brigade, operating from the Patrol Base, encountered signs of suspected terrorist activities in a deserted location.
According to the source, the troops immediately carried out exploitation of the area, leading to the recovery of four rounds of 7.62mm special ammunition and one empty PKT ammunition belt link.
Other items recovered include four mobile phones, two head warmers, two small solar panels, and assorted repair tools believed to have been used by the suspected terrorists.
The source added that the recovery indicates the presence and movement of suspected criminal elements within the area, noting that troops have intensified surveillance and patrols to deny them freedom of action.
Troops recover ammunition, logistics items in Kwara patrol operation
Troops foil attack by Criminal Youths, rescue victims, arrest suspects in plateau
By: Zagazola Makama
Troops of Sector 1, Operation Enduring Peace (OPEP), have foiled an attack on residents at Dutse Uku in Jos North Local Government Area of Plateau State.
A security source said the troops responded swiftly to a report of sporadic gunshots in the area at about 11:50 p.m. on April 2.
According to the source, upon arrival at the scene, the suspected criminals fled, abandoning their operation due to the prompt intervention of the troops.
He said the troops rescued two victims who sustained gunshot wounds during the incident and immediately evacuated them to a hospital for medical attention.
The source further disclosed that two suspects, dressed in black attire, were arrested at the scene.
Items recovered from the suspects include a cutlass and a knife.
He added that the suspects are currently in military custody and undergoing preliminary investigation, while efforts are ongoing to track down other fleeing members of the group.
Zagazola report that despite heightened security, there has been report of pocket of attacks in some communities.
The source reassured residents of the military’s commitment to protecting lives and property and urged the public to continue providing timely information to security agencies.
Troops foil attack by Criminal Youths, rescue victims, arrest suspects in plateau
Troops intercept suspected Boko Haram logistics convoy conveying 13 persons in Borno
Troops intercept 11 youths with donkeys during patrol in Borno
Troops, CJTF arrest three suspected Boko Haram logistics suppliers in Borno
Roger Federer’s Shock as DNA Results Reveal Myla and Charlene Are Not His Biological Children
THE PLIGHT OF FARIDA
FAILED COUP IN BURKINA FASO: HOW TRAORÉ NARROWLY ESCAPED ASSASSINATION PLOT AMID FOREIGN INTERFERENCE CLAIMS
-
News2 years agoRoger Federer’s Shock as DNA Results Reveal Myla and Charlene Are Not His Biological Children
-
Opinions4 years ago
THE PLIGHT OF FARIDA
-
News12 months agoFAILED COUP IN BURKINA FASO: HOW TRAORÉ NARROWLY ESCAPED ASSASSINATION PLOT AMID FOREIGN INTERFERENCE CLAIMS
-
News2 years agoEYN: Rev. Billi, Distortion of History, and The Living Tamarind Tree
-
Opinions4 years agoPOLICE CHARGE ROOMS, A MINTING PRESS
-
ACADEMICS2 years agoA History of Biu” (2015) and The Lingering Bura-Pabir Question (1)
-
Columns2 years agoArmy University Biu: There is certain interest, but certainly not from Borno.
-
Opinions2 years agoTinubu,Shettima: The epidemic of economic, insecurity in Nigeria
