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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
News
Troops ambush terrorists along Marte–Dikwa road, recover logistics in Borno
Troops ambush terrorists along Marte–Dikwa road, recover logistics in Borno
By: Zagazola Makama
Troops of Operation Hadin Kai have successfully ambushed Boko Haram/ISWAP terrorists along the Marte–Dikwa axis of Borno, forcing them to flee and abandoning logistics items.
A military source said the operation was conducted in the early hours of Thursday by a combined team of 50 Task Force Battalion/24 Task Force Brigade and 134 Special Forces Battalion, supported by volunteer forces.
The source disclosed that the troops, who had laid in wait at Momoh village along the Marte–Dikwa road, made contact with the insurgents moving on bicycles at about 12:45 a.m.
“On sighting the terrorists, the troops engaged them decisively, compelling them to retreat in disarray,” the source said.
He added that troops immediately carried out exploitation of the general area, leading to the recovery of eight bicycles believed to have been used by the insurgents for mobility, as well as some beverages suspected to be part of their logistics supply.
The Marte–Dikwa axis has remained a critical corridor in counter-insurgency operations, with sustained military pressure limiting the activities of insurgents in the area.
The source reaffirmed the commitment of troops to sustain aggressive operations to deny terrorists freedom of action and ensure the safety of communities across Borno.
Troops ambush terrorists along Marte–Dikwa road, recover logistics in Borno
News
Army troops neutralized 8 Boko Haram in Borno failed attack, recover arms
Army troops neutralized 8 Boko Haram in Borno failed attack, recover arms
By: Zagazola Makama
Troops of Operation Hadin Kai have successfully repelled a coordinated attack by Boko Haram/ISWAP terrorists on a Forward Operating Base in Mandaragirau, Borno, killing several insurgents and recovering arms and ammunition.
A military source told Zagazola Makama that the attack occurred in the early hours of Saturday when terrorists advanced from multiple directions toward the base.
According to the source, troops who had taken ambush positions engaged the insurgents with superior firepower, forcing them to retreat in disarray.
“The troops demonstrated resilience and tactical superiority, effectively repelling the assault and immediately launching a counter-exploitation along the terrorists’ withdrawal route, inflicting further casualties on the fleeing insurgents,” the source said.

He confirmed that no personnel of the Nigerian military was killed during the encounter, although one Mine-Resistant Ambush Protected (MRAP) vehicle was hit by a rocket-propelled grenade.
The source added that at least eight terrorists were neutralised during the operation, while troops recovered seven AK-47 rifles, eight magazines, four RPG bombs, and a cache of ammunition.
“Blood trails were observed along the withdrawal routes, indicating that several other insurgents escaped with gunshot wounds,” he said.
He further disclosed that injured personnel from the encounter were currently receiving treatment at a military medical facility in Biu.
Zagazola gathered that additional bodies of fleeing terrorists were sighted along their escape corridors toward the Timbuktu Triangle, a known insurgent enclave. We saw four more bodies,” said sources.
The military sources also revealed that abandoned weapons and casualties were observed in Garin Mallum and Garin Gajere, suggesting heavy losses suffered by the insurgents during the failed attack.
The military leadership urged to sustain the operational tempo, retain the initiative, and consolidate on the gains recorded against the insurgents.
Army troops neutralized 8 Boko Haram in Borno failed attack, recover arms
News
Nigeria Positions Itself for Global Space Leadership at Satellite Week 2026
Nigeria Positions Itself for Global Space Leadership at Satellite Week 2026
By: Michael Mike
Nigeria is set to sharpen its policy direction in the global space ecosystem as Nigerian Communications Satellite Limited prepares to host the 2026 Nigerian Satellite Week in Abuja.
The Managing Director of Nigerian Communications Satellite Limited, Jane Egerton-Idehen, disclosed this in a statement issued by the agency’s Head of Corporate Communications, Stephen Kwande, noting that the event will convene top government officials, regulators, and international stakeholders to shape the future of satellite governance and digital infrastructure.
Egerton-Idehen said the forum is coming at a critical time when countries around the world are strengthening their space capabilities as part of broader national development strategies.
According to her, satellite technology is increasingly linked to economic growth, national security, and digital connectivity, making strategic investments in space infrastructure a priority for many nations.
She explained that the conference is expected to attract high-level participation, including cabinet members, defence authorities, development finance institutions, and technology innovators from across Africa.
The NIGCOMSAT boss also highlighted Nigeria’s growing influence in global space policy, pointing to her emergence as Vice Chair of the Global Satellite Operators Association as a sign of the country’s expanding role in international satellite governance.
She further cited ongoing collaboration between Nigeria and the Kenya Space Agency as part of broader efforts to strengthen partnerships within Africa’s evolving space ecosystem.
Egerton-Idehen described the upcoming satellite week as both a reflection of Nigeria’s 20-year journey in satellite development and a strategic platform to define the country’s next phase in an increasingly competitive global space economy.
Nigeria Positions Itself for Global Space Leadership at Satellite Week 2026
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