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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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NEDC Deploys ₦3bn Ophthalmic Equipment, Begins Training at Maiduguri Eye Hospital

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NEDC Deploys ₦3bn Ophthalmic Equipment, Begins Training at Maiduguri Eye Hospital

By: Michael Mike

The North East Development Commission (NEDC) has commenced a two-week Ophthalmology Equipment Set-Up and Training Programme at the Maiduguri Eye Hospital in Borno State, following the deployment of advanced eye-care equipment valued at over N3 billion.

The programme, which began on Monday, marks a major step in the Commission’s efforts to improve specialist healthcare delivery and address preventable blindness across the North-East region.

Activities on the first day included the installation, calibration, and coupling of cutting-edge ophthalmic equipment, alongside the start of hands-on technical and clinical training sessions. The exercise is aimed at ensuring the newly supplied equipment is fully operational and optimally configured for effective eye-care services.

The training is being led by Prof. Abdull Mohammed Mahdi, a Chief Consultant in Ophthalmology, with support from Dr. Abuh Sunday, also a Chief Consultant, and a multidisciplinary team of experts in ophthalmology and biomedical engineering.

Participants include consultant ophthalmologists, resident doctors, ophthalmic nurses, optometrists, and biomedical engineers from the Maiduguri Eye Hospital and the University of Maiduguri Teaching Hospital (UMTH). They will receive intensive practical training on the operation, maintenance, and efficient use of the equipment.

According to the NEDC, the initiative is expected to significantly enhance the hospital’s diagnostic and surgical capacity, particularly in the management of cataract and glaucoma cases. The Commission noted that the intervention aligns with its long-term objective of transforming Maiduguri Eye Hospital into a regional centre of excellence for ophthalmic care.

In addition to the equipment deployment and training, the Commission is undertaking extensive renovation and infrastructure upgrades at the hospital to support modern clinical operations and improve patient experience.

The NEDC is also extending similar ophthalmic interventions across other states in the North-East. Of note is the ongoing construction of an ultra-modern Eye Institute at the Abubakar Tafawa Balewa University Teaching Hospital (ATBUTH) in Bauchi, which commenced last year and is scheduled for accelerated implementation this year.

Officials of the Commission described the intervention as a strategic investment that combines modern medical infrastructure with deliberate human capacity development, noting that the ₦3 billion equipment deployment and training programme will have a lasting impact on access to quality eye-care services in the region.

NEDC Deploys ₦3bn Ophthalmic Equipment, Begins Training at Maiduguri Eye Hospital

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NSCDC personnel, 16 others arrested in raid of criminal hideout in Yobe

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NSCDC personnel, 16 others arrested in raid of criminal hideout in Yobe

By: Zagazola Makama

Security operatives in Yobe State have raided a notorious criminal hideout in the Saman Tudu area of Pompomari District, Damaturu, arresting a personnel of the Nigeria Security and Civil Defence Corps (NSCDC) and 16 other suspects.

A reliable source told Zagazola Makama that the raid was carried out on Jan. 18 at about 7:20 p.m. following a coordinated, intelligence-driven operation targeting criminal elements who use the area as a haven.

The source said the enclave served as a convergence point for trafficking and consumption of illicit drugs, as well as planning and execution of various criminal activities within the community.

“During the operation, the team stormed and ransacked the hideout, leading to the arrest of 17 suspects, including one Mohammed B. Kolo, identified as an NSCDC personnel attached to the Yobe State Command,” the source said.

He added that exhibits recovered from the scene included a knife, five bicycles, dried leaves suspected to be cannabis sativa, hemp wrapping papers, a long sack used as a mat and the sum of N8,500 found inside a sack suspected to contain the drugs.

The suspects are currently in custody while investigation is ongoing to determine their level of involvement in criminal activities.

The source said those found culpable would be charged to court for prosecution after the conclusion of investigations.

Residents were urged to continue supporting security agencies with timely and credible information to sustain the fight against crime in the state.

NSCDC personnel, 16 others arrested in raid of criminal hideout in Yobe

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Chadian security forces recover cache of arms, arrest suspects in N’Djamena

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Chadian security forces recover cache of arms, arrest suspects in N’Djamena

By: Zagazola Makama

Chadian security forces on Sunday recovered a large cache of weapons and ammunition during a joint search operation in parts of the capital, N’Djamena, as part of intensified efforts to combat insecurity.

Sources Zagazola Makama that the operation was carried out in the 10th arrondissement and parts of the 2nd arrondissement of the city.

According to the sources, the joint team of internal security forces seized 28 pistols, 14 other firearms, and more than 1,000 rounds of assorted ammunition during the raid.

They also recovered military equipment and six vehicles suspected to be linked to criminal activities.

“Two gun owners were arrested during the operation and are currently in custody for further investigation,” a senior security official said.

He explained that the exercise was conducted under the supervision of top security authorities and formed part of broader measures to dismantle criminal networks and curb the proliferation of illegal arms in the capital.

The official added that the recovery of the weapons had significantly disrupted the operations of armed groups and criminal elements in the affected districts.

He reaffirmed the commitment of the Chadian security services to sustaining pressure on all groups involved in arms trafficking, banditry and other threats to public safety.

“The security forces will continue intelligence-led operations to ensure the safety of lives and property across the country,” he said.

Chadian security forces recover cache of arms, arrest suspects in N’Djamena

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