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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
Security operatives arrest suspected fuel suppliers to bandits in Gombe
By: Zagazola Makama
Security operatives in Gombe State have arrested two suspected fuel suppliers believed to be providing logistics support to bandits operating in neighbouring communities in Bauchi State.
Security sources said the suspects were arrested on March 4 at about 4:30 a.m. during a stop-and-search operation along the Kashere–Futuk Road in Akko Local Government Area of the state.
The sources said the operation followed intelligence reports indicating that bandits terrorising parts of Bauchi State were sourcing fuel supplies from Kashere in Gombe State.
During the operation, operatives intercepted a red tinted Golf 3 vehicle with registration number GME 221 XA, loaded with 29 jerrycans of Premium Motor Spirit (PMS).
The vehicle was driven by one Aliyu Usman, 20, of Futuk Village in Alkaleri Local Government Area of Bauchi State, who reportedly fled the scene and escaped.
Two passengers in the vehicle, identified as Bello Abdullahi, 52, and Sulaiman Musa, 40, both from Futuk Village in Alkaleri LGA of Bauchi State, were arrested at the scene.
The suspects claimed that the fuel was purchased in Billiri, Gombe State.
The police impounded the vehicle along with the 29 jerrycans of fuel as exhibits while investigations are ongoing to determine their involvement in supplying fuel to criminal elements.
Efforts are also underway to apprehend the fleeing driver and uncover other members of the suspected supply network.
Security operatives arrest suspected fuel suppliers to bandits in Gombe
Troops of 3 Division liberate Mansur Village, Alkaleri LGA in Operation BUGUN KARKANDA III
By: Zagazola Makama
Troops of 3 Division Nigerian Army have successfully liberated Mansur Village and surrounding settlements in Alkaleri Local Government Area of Bauchi State as part of the ongoing Operation BUGUN KARKANDA III.
The operation, led by Major General Folusho Oyinlola, General Officer Commanding 3 Division and Commander of Operation ENDURING PEACE, targeted armed terrorists and criminal elements terrorising the local communities.
According to military sources, troops executed a coordinated offensive on identified flashpoints, dislodging terrorists who had attempted to seize control of Mansur Village. An AK-47 rifle was recovered during clearance operations, degrading the operational capacity of the insurgents.
Following the offensive, troops consolidated their positions and conducted patrols across Alkaleri LGA to maintain security and restore normalcy. Residents have reportedly begun resuming socio-economic activities in the area.
Military intelligence indicates that cross-border terrorist gangs operate within Plateau, Bauchi, and Taraba States, exploiting local terrains and engaging in fluid movement patterns to evade security forces.
The insurgents are reported to include high-value targets such as Mallam Lehi, Mai-Kunkuru, and Mallam Azuge, who operate in the Wase/Kanam forests and Jejin Madam axis.
The General Officer Commanding urged troops to maintain vigilance, stressing the importance of denying terrorists freedom of action while ensuring civilian protection.
Operation BUGUN KARKANDA III is part of the Nigerian Army’s ongoing efforts to dominate insurgent corridors and restore peace and security in North East and North Central Nigeria.
Troops of 3 Division liberate Mansur Village, Alkaleri LGA in Operation BUGUN KARKANDA III
Military EOD neutralizes improvised explosive device in Talata Mafara, Zamfara
By: Zagazola Makama
An improvised explosive device (IED) planted between Yar Danya and Maikwanugga villages in Talata Mafara Local Government Area of Zamfara State has been safely neutralized by military Explosive Ordnance Disposal (EOD) experts.
Zagazola report that the operation, conducted on March 3 at about 2:00 p.m., followed the discovery of the device along a key village route. Security sources said the EOD team successfully detonated the IED, preventing potential harm to residents and commuters in the area.
Patrol and monitoring activities by the troops of Operation FANSAN YANMA and other security forces had since been intensified in the vicinity to ensure the safety of the local population and prevent further threats.
Military EOD neutralizes improvised explosive device in Talata Mafara, Zamfara
Security operatives arrest suspected fuel suppliers to bandits in Gombe
Troops of 3 Division liberate Mansur Village, Alkaleri LGA in Operation BUGUN KARKANDA III
Military EOD neutralizes improvised explosive device in Talata Mafara, Zamfara
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