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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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2026 teachers’ summit: Zulum stands in for NGF chair, commends FG for NELFUND

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2026 teachers’ summit: Zulum stands in for NGF chair, commends FG for NELFUND

By: Michael Mike

Borno State Governor, Prof. Babagana Umara Zulum, on Monday, attended the National Teachers’ Summit held at the Banquet Hall of the Presidential Villa, Abuja, where he stood in for the Chairman of Nigeria Governors’ Forum (NGF).

Governor Zulum commended the Federal Government for its strategic investments in education, citing the positive impact of Students Loan Scheme, the strengthening of key educational institutions, and the upward review of salaries for federal university teachers as evidence of a clear policy direction aimed at revitalising the sector.

The Governor reaffirmed his administration’s unwavering commitment to educational development and human capital advancement in Borno State.

The summit, convened by the Federal Ministry of Education, provided a strategic platform to review the state of Nigeria’s education sector, strengthen policy implementation, and formally launch “Edu Revamp”, a platform to enhance teacher capacity, utilise digital tools for 21st-century skills, and foster collaboration to improve learning outcomes.

About 12 exemplary teachers were honoured for their outstanding service to the nation. Six teachers—one from each of the six geopolitical zones—from the Universal Basic Education Board (UBEB), alongside six secondary school teachers, received cash awards of ₦25 million each. The Overall Best Teacher award was presented to Mr Solanke Francis Taiwo, who received a cash prize of ₦50 million.

Governor Zulum commended the First Lady, Senator Oluremi Tinubu, for hosting the maiden National Teachers’ Summit at the Presidential Villa, describing the initiative as a clear demonstration of the Federal Government’s prioritisation of education.

He particularly applauded her sustained advocacy for girl-child education and her support through scholarships and grants that continue to reduce barriers to educational access for vulnerable Nigerians.

He also praised the Honourable Minister of Education, Dr Maruf Olatunji Alausa, and the Minister of State for Education, Prof. Suwaiba Said Ahmad, for their focused and reform-driven leadership.

2026 teachers’ summit: Zulum stands in for NGF chair, commends FG for NELFUND

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Kyari Urges Fairer Global Trade Rules as Nigeria Participates in Cocoa Beyond Borders Conference in UK

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Kyari Urges Fairer Global Trade Rules as Nigeria Participates in Cocoa Beyond Borders Conference in UK

By: Our Reporter

Nigeria is participating in the Cocoa Beyond Borders 2026 Conference in the United Kingdom, joining global policymakers, industry leaders, financiers, and farmer representatives to examine power imbalances and compliance challenges in the global cocoa sector.

Delivering a keynote address, Senator Abubakar Kyari, CON, Honourable Minister of Agriculture and Food Security of Nigeria, challenged existing trade and compliance regimes, stating that cocoa-producing nations “must not remain rule-takers in a system where the rules are made without their meaningful input.”

Speaking within the conference theme, “Rules Without Recourse? Navigating Compliance, Power, and Trade Justice in the Cocoa Sector,” the Minister warned that sustainability frameworks would fail if they undermine farmer livelihoods and national sovereignty, stressing that “compliance cannot be just if it weakens producer economies while protecting markets elsewhere.”

Senator Kyari also cautioned against the weaponisation of ESG and environmental regulations as non-tariff barriers, noting that climate action must advance alongside fairness and equity in global trade.

He reaffirmed Nigeria’s commitment to reclaiming value across the cocoa supply chain, emphasising the need for producing countries to move beyond raw exports to processing, branding, and greater market influence, while calling for stronger producer-led alliances to reshape global cocoa governance.

The two-day conference is examining ESG compliance, digital traceability, climate finance, price volatility, and the future of cocoa innovation, positioning cocoa as a strategic asset in global trade justice.

Kyari Urges Fairer Global Trade Rules as Nigeria Participates in Cocoa Beyond Borders Conference in UK

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Armed robbery foiled by Bauchi Police, three suspects arrested in Bauchi

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Armed robbery foiled by Bauchi Police, three suspects arrested in Bauchi

By: Zagazola Makama

Three persons were arrested following a foiled armed robbery along the Bauchi–Gombe Federal Highway in Kirfi Local Government Area of Bauchi State on Jan. 26.

Sources said the incident occurred at about 12:16 a.m. when armed robbers blocked the road near Kalajanga Hamlet via Bara Village.

Officers on routine patrol responded promptly, engaging the hoodlums and forcing them to abandon their operation and flee into the surrounding bush.

The trail of the robbers led authorities to the house of one Nasiru Ibrahim of Saddiya Hamlet, where two of his children, Isya Nasiru, 20, and Umar Nasiru, 18, were also arrested in connection with the case.

Recovered items included two sticks, a touch light, three bags, a local bullet-proof shirt, face masks, two pairs of shoes, an Oppo android phone, and several local charms.

Sources say Investigations are ongoing.

Armed robbery foiled by Bauchi Police, three suspects arrested in Bauchi

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