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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
News
21 passengers rescued by troops as bandits attack multiple vehicles on Kogi highways, 2 security personnel killed
21 passengers rescued by troops as bandits attack multiple vehicles on Kogi highways, 2 security personnel killed
By: Zagazola Makama
At least twenty-one passengers were rescued unhurt following coordinated attacks by armed bandits on multiple vehicles along Kogi State highways on Thursday, while two security personnel were confirmed dead during the ensuing rescue operations.
Sources reported that about 100 armed bandits attacked a Toyota Siena with registration number YAB 968 AX traveling from Oshogbo to Kaduna, a Toyota Hiace bus (7BGT-78LG) conveying passengers from Owo, Ondo State to Abuja.
Another Toyota Hiace (GKP 178 XA) from Abuja to Ekiti State, a Toyota Carina (JMU 648 AA) from Lokoja to Kabba, a Dangote truck transporting 900 bags of cement, and a J5 bus (FTA 313 XV) carrying bags of pepper from Kano to Lagos.
The attacks occurred around 2:00 p.m., leaving passengers vulnerable to abduction.
A joint rescue operation involving the 12 Brigade of the Nigerian Army, Quick Response Units (QRU), Nigeria Security and Civil Defence Corps vigilantes, local hunters, and other security operatives swiftly engaged the bandits in a gun duel.
The operation successfully secured the release of 21 passengers, including men, women, and infants. Rescued passengers include Moses Oladimeji, Adele Jacob, Obed Onche, Babayemi Ajayi, Funmilayo Ajayi, Samuel Olawoyin, Samuel Job, Jemima Joseph, Nanko Joseph, Enenche Paulina, Bright Enenche, Rachael Enenche, Deborah Enenche (9 days old), Bukola Clement, Toyin Clement, Glory Clement, Faith Clement, Peter Olawale, and the drivers of the Dangote truck and J5 bus.
Tragically, one soldier attached to the Oshokoshoko sector and one vigilante from Odoape lost their lives during the exchange of fire. Their identities are yet to be confirmed.
Rescue operations are ongoing to track down any remaining abducted victims and apprehend the perpetrators.
Communities along the highways remain on high alert following the attacks, highlighting the continued threat of organized banditry in Kogi State.
The operation demonstrates the effectiveness of coordinated efforts between military, vigilante, and local security forces in responding to large-scale armed bandit attacks, although the loss of personnel underscores the dangers faced by security operatives during such missions.
21 passengers rescued by troops as bandits attack multiple vehicles on Kogi highways, 2 security personnel killed
News
Kogi communities reeling as fleeing bandits from Kwara kill four
Kogi communities reeling as fleeing bandits from Kwara kill four
By: Zagazola Makama
Residents of several Kogi State communities are counting their losses after fleeing armed bandits from Kwara State, displaced by ongoing military clearance operations, stormed the area on Thursday morning, leaving four men dead.
According to local sources, the attackers, travelling on motorcycles, entered Kogi through bush paths from Patigi in Kwara State and moved through Bunu and Kiri communities, firing indiscriminately.
The victims included Dare Olorunfemi, 34, of Ihale community; John (surname unknown), 33, of Taki area; Abdul Siworo, 33, of Ike area; and Oladele Samuel, 25, of Ayetoro-Kiri community.
Eyewitnesses reported that the bandits, heavily armed and in large numbers, continued towards the Kakanda/Ankumi forest in Obajana, Lokoja Local Government Area, leaving the communities in shock and fear.
intelligence sources suggesting that the attackers have taken refuge around Masalacin Boka area.
Residents described the tension as “palpable,” urging urgent intervention to dislodge the bandits before they consolidate in the forests.
The incident illustrated the ripple effect of security operations in neighbouring states, as armed groups displaced by military offensives migrate and wreak havoc on adjacent communities, threatening livelihoods and local stability.
Efforts to safeguard the affected communities and prevent further attacks are ongoing by security forces.
Kogi communities reeling as fleeing bandits from Kwara kill four
News
Police arrested four suspected kidnappers arrested, identified accomplices
Police arrested four suspected kidnappers arrested, identified accomplices
By: Zagazola Makama
The Police have reportedly arrested four suspected kidnappers and their informants following the abduction of ten persons between Koso Likoro and Soba villages in Mashegu Local Government Area, Niger State.
Sources said the suspects were traced to a hideout around Ibbi Forest, where a joint operation led to the arrest of Sanda Dan, Mallam Wantau, and Atiku.
During interrogation, the suspects reportedly confessed and implicated Buba Maiyara, Mantile Alh Majo, and Bilya Musa Baushe, all from Koso village, as their accomplices.
In a subsequent operation, Manu Malami Shehu Maiyara was also arrested and admitted that his son, Buba Maiyara, together with his associates, were responsible for the abductions and cattle rustling in the area.
Sources said that the case remains under investigation.
Police arrested four suspected kidnappers arrested, identified accomplices
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