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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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Zulum Inaugurates 48-Classroom High Islamic College in Gubio

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Zulum Inaugurates 48-Classroom High Islamic College in Gubio

… Commissions 3 projects executed by Gubio LGA

By: Our Reporter

Borno State Governor, Babagana Umara Zulum, on Tuesday, officially opened a newly constructed 48-classroom High Islamic College in Gubio Local Government Area of northern Borno.

The state-of-the-art institution is designed to offer a hybrid curriculum that integrates western education with traditional sangaya (Qur’anic) educational system.

Zulum had introduced an integrated policy framework which aims to provide students with a holistic education, grounding them in both religious principles and contemporary academic knowledge.

Speaking at the commissioning ceremony, Zulum emphasised that the college is structured to ensure its graduates are not only deeply rooted in Islamic scholarship but are also fully equipped and qualified to pursue higher education in conventional institutions.

“Our focus has been on revitalising the system by preserving its rich tradition of Islamic scholarship while introducing modern subjects and vocational skills. We recognise the historic role of sangaya education in shaping moral values, discipline, and learning within our communities, while also equipping learners with essential skills in literacy, numeracy, science, technology, foundational English, and vocational training to enable them to function effectively and competitively in today’s society.”

“Through institutions operating under the National Board for Arabic and Islamic Studies (NBAIS) approved curriculum, sangaya learners are now receiving a balanced education that integrates Islamic Studies with modern knowledge. These reforms have created clear pathways for graduates to obtain O-Level equivalent certification and, where they so desire, progress to higher institutions of learning to further develop their potential.”

The facility, in addition to the 48 classrooms, also features administrative blocks and a library. It is expected to serve hundreds of students from Gubio and surrounding communities, reducing the need for children to travel far from home for quality integrated education.

Zulum also commissioned the Gubio II Junior Day Secondary School, executed by Borno State Government. During a tour of the facilities, the Commissioner for Education, Engr Lawan Abba Wakilbe, explained that classrooms are intended to provide safe and inclusive learning spaces, with a particular focus on improving access for adolescent girls.

… Commissions 3 projects executed by Gubio LGA

Meanwhile, Governor Babagana Umara Zulum has commissioned three projects executed by the Chairman of Gubio Local Government Area, Mali Bulama Mali Gubio.

The projects include Gubio Oil Mills, Zulum Ultramodern Clinic, and Mustapha Gubio Shopping Complex.

The occasions were attended by the Shehu of Borno, Abubakar Ibn Umar Garbai Elkanemi; Senator Mohammed Tahir Monguno; and Members of the House of Representatives, Usman Zanah and Engr Bukar Talba.

Other dignitaries include the Speaker Borno State House of Assembly, Abdulkarim Lawan, commissioners, special advisers and other senior government officials.

Zulum Inaugurates 48-Classroom High Islamic College in Gubio

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Yobe: Prioritize security, Buni tells newly appointed Chairman of Yusufari

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Yobe: Prioritize security, Buni tells newly appointed Chairman of Yusufari

By: Yahaya Wakili

Governor Mai Mala Buni CON of Yobe State has charged the newly appointed chairman of the Yusufari local government area to consider security of lives and property as the priority of the administration.

Buni gave the warning today while swearing in Alhaji Adamu Jibrin as the chairman of the council following the death of Alhaji Bah Abba Aji some few days ago.

According to Buni, the death of the chairman has created a vacuum that must be filled for continuity in governance, and this justifies the appointment of Alhaji Adamu Jibrin as the new chairman of the Yusufari local government council.

He urged him to be a good team player for a result-oriented administration that would give members of the council and people of the local government area a sense of belonging.

Governor Buni also urged the new chairman to conduct government business transparently to promote accountability and probity as well as to channel government resources into areas of need that have a direct impact on the lives of the people.

He appealed to the people of the local government area to support the new chairman for a smooth and successful administration that would meet the needs of the people.

Yobe: Prioritize security, Buni tells newly appointed Chairman of Yusufari

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Zulum Boosts Rural Health Incentives With Major Allowance Increase

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Zulum Boosts Rural Health Incentives With Major Allowance Increase

By: Michael Mike

Borno State Governor, Babagana Zulum has approved a substantial increase in rural allowances for health workers as part of efforts to address the shortage of medical personnel in remote communities across the state.

The governor announced the decision after inspecting several government projects in the northern axis of Borno. The inspection covered Government Secondary School, Gubio; two general hospitals; and ongoing housing developments in Gubio and Magumeri Local Government Areas.

Under the new arrangement, medical doctors posted to rural areas under the State Hospital Management Board will receive a rural allowance equivalent to their full basic salary, representing a 100 per cent increase. Nurses and midwives serving in similar locations will receive a 40 per cent increase in their rural allowances. The policy takes effect from January 1.

Governor Zulum said the move was informed by persistent manpower gaps in public health facilities, particularly in rural communities.

“We are facing serious challenges with human resources for health. Many of our hospitals do not have enough doctors and nurses,” he said. “Our findings show that a good number of medical professionals prefer working with international organisations because the pay is better. We must respond to this reality.”

According to the governor, the improved welfare package is expected to make rural postings more attractive and encourage more qualified personnel to work in general hospitals at the local government level.

He expressed optimism that the incentive would significantly improve healthcare delivery in villages and underserved areas, adding that health workers willing to take up rural postings should report to the State Hospital Management Board.

During his visit to Government Secondary School, Gubio, the governor also directed the immediate provision of essential facilities for the school’s laboratories and library to improve teaching and learning.

The inspection tour was attended by the Senator representing Borno North, Mohammed Tahir Monguno; members of the House of Representatives, Usman Zannah and Engr. Bukar Talba; and several commissioners and senior government officials, including those in charge of information, works and housing, local government affairs, and water resources.

The allowance increase forms part of the Zulum administration’s broader strategy to strengthen public service delivery and improve living conditions in rural communities across Borno State.

Zulum Boosts Rural Health Incentives With Major Allowance Increase

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