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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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Police arrest three suspected kidnappers in Gombe

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Police arrest three suspected kidnappers in Gombe

By: Zagazola Makama

The Gombe State Police Command has arrested three suspected kidnappers following a tip-off from credible intelligence, sources said on Friday.

Police sources said the suspects were apprehended on March 10 at about 10:00 p.m. by operatives working in conjunction with local hunters.

The arrested suspects were identified as Mohammed Abubakar, 29; Mohammed Bello, 23; and Mohammadu Ali, 25, all residents of Galda Village, Fika Local Government Area of Yobe State.

According to the report, the suspects were planning to carry out a kidnapping in an unspecified location in Bauchi State. Upon interrogation, they allegedly confessed to the planned crime.

Police said investigations were ongoing to uncover further details and apprehend any other accomplices involved in the plot.

Police arrest three suspected kidnappers in Gombe

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Youths attack and kill two army officers while responding to dispute in Cross River

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Youths attack and kill two army officers while responding to dispute in Cross River

By: Zagazola Makama

Two army officers, including an intelligence officer, were reportedly killed during a violent clash between youths in a disputed crisis zone between Isabang and Alesi communities in Obubra Local Government Area of Cross River State.

Sources told Zagazola Makama that the incident followed a conflict on March 11 when Ibrahim Musa, a 25-year-old miner from Kusa, who deals in tin ore at Ekuri village, was allegedly beaten by youths at a village checkpoint and had his mined minerals seized.

The miner reportedly reported the attack to soldiers stationed at 245 Battalion, Edor Barracks, near Jenifer Etuh’s Hospital in Ochon. Troops responded by moving into the forest to arrest four youths allegedly involved in the attack.

Residents said other youths blocked the access road to prevent the arrest and attacked the soldiers. In response, they fired which resulted to the injuries of four persons, including Christopher Agara, 27, and Ogobi Egbe, 30, while two others were evacuated for native treatment.

The attack resulted in the deaths of two soldiers.

Additional troops have since deployed additional personnel to restore order in the area, and normalcy has reportedly returned.

Youths attack and kill two army officers while responding to dispute in Cross River

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New Tax Regime to Ease Burden on Workers, Small Businesses — Tegbe

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New Tax Regime to Ease Burden on Workers, Small Businesses — Tegbe

By: Michael Mike

Chairman of the National Tax Policy Implementation Committee (NTPIC), Joseph Tegbe, has said Nigeria’s new tax regime is structured to reduce the financial burden on workers and small businesses while strengthening the country’s fiscal stability and economic competitiveness.

Speaking at the BusinessDay Tax Reform Conference 2026 themed “Navigating the New Tax Regime: What It Means for Your Wallet,” Tegbe described the reforms as the most far-reaching restructuring of Nigeria’s tax system in decades. He noted that the initiative is aimed at simplifying tax processes, promoting fairness, and creating an environment that supports economic expansion.

According to him, the reforms are anchored on four major legislations — the Nigeria Tax Act, 2025, Nigeria Tax Administration Act, 2025, Nigeria Revenue Service (Establishment) Act, 2025 and the Joint Revenue Board of Nigeria (Establishment) Act, 2025 — which collectively introduce a more coordinated and transparent tax administration framework.

Tegbe explained that the new structure provides targeted reliefs for individuals and small enterprises, ensuring that low-income earners and emerging businesses are not overburdened by taxation.

Under the new regime, individuals earning below ₦800,000 annually will be exempted from personal income tax. Workers will also benefit from a rent relief allowance of up to 20 per cent, capped at ₦500,000, among other incentives designed to ease financial pressure on households.

Small businesses are equally positioned to gain from the reforms. Companies with annual revenues below ₦100 million and assets not exceeding ₦250 million will be exempted from Company Income Tax, while nano-enterprises with annual earnings below ₦12 million will not be required to pay income tax.

Despite these relief measures, Tegbe stressed that individuals and businesses within the exempted thresholds must still maintain proper documentation of their earnings and comply with the requirement to file tax returns.

He noted that beyond the tax reliefs, the reforms will also strengthen institutional coordination among key agencies including the Nigeria Revenue Service, the Joint Revenue Board of Nigeria, the Tax Appeal Tribunal and the Office of the Tax Ombud. He added that increased digitalisation of tax processes will improve transparency, efficiency and compliance across the system.

According to Tegbe, the broader objective of the reforms is to create a tax structure that supports enterprise development, encourages investment and enhances Nigeria’s ability to mobilise revenue for national development without placing excessive strain on citizens.

“The goal is to build a tax system that works for everyone — one that supports government in delivering development while also protecting the financial wellbeing of ordinary Nigerians,” he said.

Other dignitaries at the conference included Executive Secretary of the Joint Revenue Board of Nigeria, Olusegun Adesokan; Acting Executive Chairman of the FCT Internal Revenue Service, Michael Ango; renowned economist Uche Uwaleke; and policy expert Sam Amadi, among others, who also contributed to discussions on the implications of the new tax framework for businesses and households.

New Tax Regime to Ease Burden on Workers, Small Businesses — Tegbe

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