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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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War on Terror: NHRC Insists Protection of Civilians Must Be Top Priority

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War on Terror: NHRC Insists Protection of Civilians Must Be Top Priority

By: Michael Mike

The National Human Rights Commission has issued a strongly worded response to the recent surge in terrorist violence across Nigeria, warning that the country risks deepening insecurity if the protection of civilians is not made the central pillar of national security strategy.

In a statement released by its Executive Secretary, Tony Ojukwu, the Commission conveyed condolences to the Nigerian Armed Forces and to governments and citizens of states hardest hit by the attacks, including Borno State, Niger State, Benue State, Kaduna State, Kwara State, Sokoto State, and Plateau State.

The Commission said it is “deeply concerned” about the increasing frequency, coordination, and geographic spread of attacks, noting that both military formations and civilian targets—including markets, places of worship, and public institutions—have come under sustained assault. Particular concern was raised over coordinated attacks on military bases in the North-East, especially in Borno, and suicide bombings in civilian areas such as Maiduguri.

Ojukwu described the pattern of violence as a “grave and systematic assault” on fundamental rights, including the right to life, dignity, and personal security, as enshrined in Nigeria’s Constitution and international obligations like the African Charter on Human and Peoples’ Rights. He stressed that deliberate attacks on civilians and security personnel by non-state armed groups constitute serious violations of international humanitarian law.

Beyond condemnation, the NHRC raised alarm over what it described as an evolving and more dangerous phase of insecurity—marked by coordinated military assaults, mass village raids, suicide bombings, and a widening spread from the North-East into the North-West and North-Central regions.

While acknowledging the sacrifices of the military, the Commission argued that Nigeria must confront a critical gap in its security architecture. “The protection of civilians cannot remain incidental to security operations—it must be their central objective,” Ojukwu said.

To address this, the Commission called for the urgent development and implementation of a comprehensive national policy focused on civilian protection. It said such a framework must place human rights at the core of all security responses, prioritise the prevention of harm in vulnerable communities, enforce accountability for violations by both state and non-state actors, and provide effective support systems for victims and survivors.

The proposed policy, according to the NHRC, should also ensure strict adherence by security forces to the principles of distinction, proportionality, and precaution in military operations, while strengthening early warning systems and community engagement in high-risk areas.

Ojukwu emphasized that civilians must not be treated as “collateral damage” but as rights-holders whose protection and dignity are non-negotiable. He added that a human rights-based approach to national security is not a sign of weakness but a legal and strategic necessity.

“Global evidence shows that sustainable peace can only be achieved where the state consistently protects the rights of its people,” he noted.

The Commission reaffirmed its solidarity with affected communities and security forces, pledging continued collaboration with the Federal Government, state authorities, and civil society to ensure that Nigeria’s counterterrorism efforts reinforce, rather than erode, democratic and human rights principles.

War on Terror: NHRC Insists Protection of Civilians Must Be Top Priority

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Troops recover pistol, arrest two suspects in Plateau

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Troops recover pistol, arrest two suspects in Plateau

By: Zagazola Makama

Troops under Operation OPEP have arrested two suspects in possession of a pistol during a stop-and-search operation in Kuru, Jos South Local Government Area of Plateau.

Security sources said the incident occurred at about 8:30 p.m. on April 11 while troops of Sector 6 OPEP were conducting routine checks in the area.

According to the sources, the suspects were intercepted with one pistol loaded with four rounds of 9mm ammunition, two mobile phones, a jackknife and the sum of N1,700.

The sources added that the suspects are currently in custody and undergoing interrogation to determine the source of the weapon and possible links to criminal networks.

Troops recover pistol, arrest two suspects in Plateau

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Troops recover three kidnapped victims in Bauchi

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Troops recover three kidnapped victims in Bauchi

By: Zagazola Makama

Troops of CSI Battalion have recovered three kidnapped victims during a patrol operation in Garin Bagobiri, Alkaleri Local Government Area of Bauchi State.

Security sources said the operation was conducted at about 11:30 a.m. on April 12 as troops exploited the general area following an air strike on suspected terrorist hideouts on April 10.

According to the sources, the victims were recovered during the patrol and subsequently profiled by the troops.

They added that the rescued persons were handed over to an internally displaced persons (IDP) camp in Futuk for further care and documentation.

The sources noted that ongoing operations in the area are aimed at consolidating gains from recent offensives and denying terrorists freedom of movement.

Troops recover three kidnapped victims in Bauchi

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