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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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Women’s Inclusion Key to Lasting Peace, Inclusive Governance — WANEP, GNWP

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Women’s Inclusion Key to Lasting Peace, Inclusive Governance — WANEP, GNWP

By: Michael Mike

Stakeholders in Nigeria’s peace and governance sector have renewed calls for the full inclusion of women in political and peacebuilding processes, describing it as indispensable to achieving sustainable peace and national stability.

The call was made by the West Africa Network for Peacebuilding (WANEP) Nigeria and the Global Network of Women Peacebuilders (GNWP) at a two-day town hall meeting held in Abuja under the Women, Peace and Security (WPS) and Youth, Peace and Security (YPS) frameworks.

The meeting, themed “Strengthening Local Leadership in WPS and YPS in Nigeria,” was organised by WANEP Nigeria with support from Global Affairs Canada.

Speaking at the event, Chairman of WANEP Nigeria Board, Kolawole Olatosimi, said the initiative is aimed at generating practical and community-driven solutions to deepen women’s leadership in governance and peacebuilding.

He noted that at a time when several communities are grappling with insecurity, there is a need for collective reflection and solidarity, while extending condolences to victims of recent attacks. According to him, evidence from peacebuilding efforts globally shows that durable peace is more achievable when women are actively involved in decision-making and conflict resolution.

Also speaking, National Network Coordinator of WANEP Nigeria, Bridget Osakwe, said the organisation continues to drive programmes across West Africa that promote nonviolence, democratic governance, and inclusive participation.

She explained that the WPS agenda is not limited to conflict zones but also addresses structural inequalities in everyday governance, which often worsen during crises. Osakwe emphasised that increasing women’s representation in politics remains critical to addressing election-related violence and entrenched barriers that limit their participation.

Highlighting strategies to overcome these challenges, she pointed to mentorship, dialogue, and peer learning among women leaders as essential tools for navigating political systems and strengthening collective influence. She also challenged prevailing stereotypes that frame women as lacking support systems, noting that political competition cuts across gender lines.

Representing GNWP, Ruth Abunaw Bison, drew attention to the realities faced by women leaders, particularly in conflict-affected communities, where insecurity, harassment, and institutional constraints continue to undermine their contributions.

She stressed that investing in women’s political leadership should be seen as a strategic pathway to peace and development, not merely a gender issue. According to her, the forum is designed to amplify women’s voices, strengthen advocacy efforts, and produce actionable recommendations that will advance both the WPS and YPS agendas in Nigeria.

Participants at the town hall expressed optimism that sustained collaboration among government institutions, civil society organisations, and international partners would help dismantle systemic barriers and create a more inclusive governance framework.

They agreed that empowering women at the grassroots level and integrating their perspectives into policy and decision-making processes would not only reduce conflict but also strengthen democratic institutions and promote long-term national cohesion.

Women’s Inclusion Key to Lasting Peace, Inclusive Governance — WANEP, GNWP

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Troops arrest three ISWAP terrorist logistics suppliers in Kwara

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Troops arrest three ISWAP terrorist logistics suppliers in Kwara

By: Zagazola Makama

Troops under Operation Savannah Shield have arrested three suspected terrorist logistics suppliers in Kaiama Local Government Area of Kwara State.

Security sources said the arrests were made at about 7:35 a.m. on March 15 by troops stationed at a Forward Operating Base in Kaiama.

According to the sources, troops initially apprehended a suspect who was allegedly planning to supply three motorcycles to a terrorist group.

Further investigation led to the arrest of two other suspected terrorists believed to be members of Islamic State West Africa Province/Boko Haram, who had reportedly arrived in Kaiama to receive the motorcycles.

The suspects were said to be planning to transport the motorcycles to terrorists operating in Nuku village.

The suspects are currently in custody while investigations continue.

Troops arrest three ISWAP terrorist logistics suppliers in Kwara

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Maiduguri blasts: Police confirm 23 dead, 108 injured as security heightened

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Maiduguri blasts: Police confirm 23 dead, 108 injured as security heightened

By: Zagazola Makama

The Nigeria Police Force in Borno State has confirmed that 23 persons were killed and 108 others injured following multiple explosions that rocked Maiduguri on Monday evening, in what authorities described as coordinated suicide attacks.

The incidents, which occurred at about 7:24 p.m., targeted crowded and strategic locations within the metropolis, including the Maiduguri Monday Market, the gate of the University of Maiduguri Teaching Hospital, and the Post Office Flyover, Maiduguri.

In a statement issued by the Police Public Relations Officer, ASP Nahum Kenneth Daso, preliminary investigations revealed that the explosions were carried out by suspected suicide bombers using improvised explosive devices (IEDs).

The coordinated nature of the attacks, which struck nearly simultaneously across different parts of the city, has raised fresh concerns about evolving tactics by insurgent groups seeking to undermine ongoing counter-terrorism efforts in the North-East.

Zagazola noted that the choice of targets particularly a major market, a hospital vicinity, and a busy flyover suggests an intent to maximise casualties, spread fear, and disrupt socio-economic activities in the state capital.

In response, a combined team of Police Tactical Units, military personnel and other joint security operatives were immediately deployed to the affected areas.

The scenes were swiftly secured and cordoned off, while the Explosive Ordnance Disposal (EOD) Unit conducted detailed sweep operations to rule out the presence of additional explosive devices.

The Commissioner of Police, CP Naziru Abdulmajid, led a high-level assessment visit to the affected locations, where he commiserated with victims and their families.

He assured residents of the command’s unwavering commitment to safeguarding lives and property, noting that enhanced security measures had been activated across the state.

Emergency responders, including the National Emergency Management Agency and the Borno State Emergency Management Agency, worked in coordination with medical teams to evacuate victims to hospitals, where they are currently receiving treatment.

Despite the scale of the attacks, authorities made the efforts to restore normalcy in the affected areas, with security presence significantly increased across Maiduguri and its environs.

Residents have been urged to remain calm but vigilant, particularly in public places, and to promptly report any suspicious movements or objects to security agencies.

The command also commended the resilience and cooperation of residents, reiterating its commitment to maintaining peace and stability in the state.

Maiduguri blasts: Police confirm 23 dead, 108 injured as security heightened

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