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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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Three chadian nationals feared dead as canoe capsizes in Gamboru-Ngala, Borno

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Three chadian nationals feared dead as canoe capsizes in Gamboru-Ngala, Borno

By: Zagazola Makama

Tragedy struck on Sunday evening in Gamboru-Ngala, Borno State, when a canoe carrying eight passengers capsized while crossing the river bordering Nigeria’s Gamboru town and Fotokol in Cameroon, leaving three persons feared dead.

Zagazola Makama gathered that the incident occurred at about 6:30 p.m. when the canoe, operated by one Mamman Nur Abbagana of Kasuwan Katako, Gamboru, overturned midstream with all passengers thrown into the water.

Security sources confirmed that all eight passengers were Chadian nationals travelling from Jos, Plateau State, en route to N’Djamena, Chad Republic.

Five passengers, whose identities were yet to be confirmed at press time, were rescued alive.

However, a woman identified as Alphosine Makebu Beboroum, 34, and her two daughters Centich Mamajibe, 3, and Mamajilem Bebaroum, 10 months, all Chadian nationals, drowned and had not yet been recovered as of Monday morning. The search and rescue mission is still ongoing.

Meanwhile, Police authorities also confirmed the arrest of the canoe paddler for violating the Borno State Government’s directive mandating the use of life jackets by all canoe and boat operators.

The command said preliminary investigations were ongoing.

Three chadian nationals feared dead as canoe capsizes in Gamboru-Ngala, Borno

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How Nigeria’s rapid military intervention in Benin reshaped West Africa’s anti-coup momentum

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How Nigeria’s rapid military intervention in Benin reshaped West Africa’s anti-coup momentum

By: Zagazola Makama

The failed coup attempt in Benin Republic is far more than an isolated disturbance in West Africa. It is a political earthquake whose tremors are being felt all the way from Cotonou to Bamako, Niamey and Ouagadougou.

For the military juntas entrenched in the Sahel, Sunday’s events were a nightmare scenario a decisive blow to their hope of expanding the “putschist club” across the region.

President Patrice Talon’s firm, composed address to the nation late Sunday night delivered the final stamp of legitimacy. But what many are now acknowledging is this: Nigeria’s swift and disciplined intervention was the game-changer.

In the early hours of the crisis, as coup plotters seized the National TV station and attempted to entrench themselves, the Government of the Republic of Benin activated its mutual defence channels with Abuja. Within minutes, Nigeria’s Chief of Defence Staff, General Olufemi Oluyede, acting under the directive of President Bola Ahmed Tinubu, activated a rapid-response military operation.

The Nigerian Air Force fighter jets were ordered into Beninese airspace to dominate the skies, neutralise hostile positions, and support loyalist forces. Simultaneously, Nigerian ground forces mobilised and crossed into Benin under Benin-led coordination, providing reinforcement to secure key installations and restore constitutional order.

This single act of regional leadership changed the trajectory of the coup, shattered the momentum of the plotters, and halted what could have become a prolonged national crisis.
ECOWAS was already mobilising, but Nigeria’s decisive action set the tone and provided the operational backbone that ended the coup within hours. It was a clear demonstration that Abuja remains the stabilising anchor of West Africa politically, diplomatically, and militarily.

As Talon spoke last night, the fear in junta capitals was visible. Social media networks aligned with the juntas scrambled to spin the failure: “It’s not over yet!” “Talon is bluffing!” “Stay vigilant!”

But beneath the bravado was panic. Their long-held dream to expand military rule into coastal West Africa had collapsed and Nigeria’s intervention made that collapse irreversible.The night became a theatre of desperation, with fake democrats, pseudo-intellectuals and Pan-African opportunists trying to salvage their ideological embarrassment. They resorted to tired diversionary tactics, attacking ECOWAS, questioning its motives, and searching for excuses.

But the truth was undeniable: The coup failed because the region, led by Nigeria, refused to allow another country to fall. But expected, some Nigerians, often those who do not follow security operations, took to social media asking: “Why didn’t Nigeria use this same energy against terrorists and bandits?”

An absurd question. It is as if these people have never seen the daily reports of: Dozens of terrorists neutralised across Zamfara, Katsina, Kaduna and Borno, mass destruction of ISWAP and Boko Haram enclaves, bandit kingpins eliminated, thousands of kidnapped victims rescued, large quantities of weapons recovered, aerial bombardments carried out week after week

Nigeria has been fighting terrorists with unmatched intensity, To compare the two operations, one a cross-border rapid-intervention mission lasting hours, and the other a domestic counterterrorism war spanning over 15 years is intellectually dishonest. What happened in Benin was not “energy Nigeria never shows.” It was a different type of mission a rapid, high-precision, multinational constitutional defence operation and Nigeria executed it flawlessly.

The larger significance of the failed coup is now evident. It has: exposed the weakness of the Sahel juntas, halted their push to expand military authoritarianism southwards, sent a message that ECOWAS has finally adapted and will no longer tolerate illegal takeovers and reaffirmed Nigeria’s decisive role in shaping regional security outcomes.

The supporters of the juntas are terrified and they should be. Because Sunday marked the beginning of a new countdown. The ideological project of the Sahel military regimes is weakening, and their attempt to export instability has backfired spectacularly. The next months will be critical. The Sahelian juntas, already struggling with insecurity, economic collapse, and public frustration, now face an emboldened regional order.

Nigeria’s leadership, demonstrated so clearly in Benin, has restored confidence that democratic stability in West Africa can and will be defended.

The failed coup in Benin did not only preserve a nation’s democracy. It reset the balance of power in the region. And Nigeria stood at the centre of that pivotal moment.

The clock is ticking for the putschist regimes.
History has resumed its rightful course.

Zagazola Makama is a Counter Insurgency Expert and Security Analyst in the Lake Chad Region

How Nigeria’s rapid military intervention in Benin reshaped West Africa’s anti-coup momentum

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“Road Home is Open”: Zulum Brings Hope to 12 000 Nigerian Refugees in Cameroon

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“Road Home is Open”: Zulum Brings Hope to 12 000 Nigerian Refugees in Cameroon

By: Our Reporter

Borno State Governor, Professor Babagana Umara Zulum, has reaffirmed his administration’s commitment to restoring the dignity of victims of insurgency, including Nigerian refugees in the neighbouring countries of Cameroon, Chad, and Niger.

Governor Zulum gave this assurance while addressing refugees at the Minawao camp in Cameroon’s Far North region, as part of government efforts to repatriate those who remain. Over 12, 000 Nigerian refugees from Kirawa, Ngoshe, Ashigashiya and surrounding communities in Gwoza Local Government Area have been living in the camp for more than a decade.

The governor’s visit provided a significant relief and renewed optimism as he interacted with the refugees. For many, his presence signalled that the long road home was finally opening, describing the moment as their “first real assurance”.

Governor Zulum informed the refugees that adequate security arrangements have been put in place in their home communities, following years of expanded military operations and civilian security initiatives across Gwoza and other parts of Borno.

“The welfare of refugees, internally displaced persons, and returnees remains a priority for us,” Zulum said, noting that rebuilding the lives of insurgency survivors is a core pillar of his administration’s humanitarian and development agenda.

The governor also announced cash support for shelter rehabilitation for those willing to return, a measure designed to help returnees begin reconstructing their homes. In addition, he pledged to drill boreholes for the refugees.

“Borno State in partnership with the federal government will provide a cash assistance of N500 000 to each refugee that is willing to return home, while women households will be given N100,000 each,” Zulum announced.

The governor of the Far North Region, Cameroon, Mijinyawa Bakari, praised Governor Zulum’s unwavering commitment, describing his continued support for displaced Nigerians in Cameroon as exemplary and deeply humanitarian.

“Borno State Governor has consistently demonstrated genuine concern and responsibility for his people, even beyond Nigeria’s borders,” Bakari stated.

He acknowledged the sustained humanitarian assistance, particularly the governor’s long-standing interventions in the Minawao Refugee Camp.

“Zulum’s physical presence and hands-on support has not only provided relief to the refugees but has also strengthened cooperation between Nigeria and Cameroon in addressing displacement and regional stability,” he added.

During his visit, Governor Zulum also toured farmlands allocated to the refugees by the Cameroonian government, which have become their primary source of livelihood.

While assessing the fields, he commended the refugees’ resilience and the host authorities’ generosity. He assured farmers that his administration would support their agricultural activities by providing irrigation kits and water sources to boost productivity.

“Empowering refugees to maintain their livelihoods is central to restoring dignity and ensuring a smooth transition back into their communities,” Zulum stressed.

The governor was accompanied by the senator representing Borno South, Senator Mohammed Ali Ndume; the member of the House of Assembly representing Gwoza, Hon. Abdullahi Buba Abatcha; commissioners, the Chairman of Gwoza Local Government, and other officials.

“Road Home is Open”: Zulum Brings Hope to 12 000 Nigerian Refugees in Cameroon

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