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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
Finally, DSS Arraigns Sowore on alleged Cybercrime Offences
By: Our Reporter
Judge bars him from inciting public, undermining national security
The Department of State Services (DSS) on Tuesday arraigned a politician and online publisher, Omoyele Sowore, before a Federal High Court in Abuja, for alleged cybercrimes, with the court barring him from further making statements that are detrimental to the peace and security of the country.
Justice Mohammed Umar, in a ruling, threatened to revoke the bail granted Sowore’ should he ever make such statements. The arraignment came after two previous attempts, with the politician’s lawyer introducing what the DSS lawyer, Akinolu Kehinde SAN, called legal obstacles.
On Tuesday, however, Justice Umar held that since there was evidence that Sowore was a presidential candidate in the country before and having also earlier been granted bail by the court, with his international passport still being held by the court, he was entitled to be granted bail on self-recognition.
The ruling was on a bail application argued by his lawyer, Marshall Abubakar, shortly after Sowore was arraigned on a five-count charge, in which he is accused of defaming President Bola Tinubu by referring to him as a criminal in his posts on X and Facebook.
When the charge, being prosecuted by the Department of State Services (DSS), was read to him, Sowore pleaded not guilty.
In the charge, Sowore, the presidential candidate of the African Action Congress (AAC) in the 2019 and 2023 elections, is accused of contravening the provisions of the the Cybercrimes (Prohibition, Prevention, etc) Amendment Act, 2024 and the Criminal Code Act by calling President Bola Tinubu a criminal
The two other defendants listed in the charge, marked: FHC/ABJ/CR/484/2025 are X Incorp (formerly Twitter) and Meta (Facebook) Incorp.
Details shortly.
Finally, DSS Arraigns Sowore on alleged Cybercrime Offences
News
One killed, dozens abducted as bandits launch multiple attacks in Zurmi, Bungudu LGAs in Zamfara
One killed, dozens abducted as bandits launch multiple attacks in Zurmi, Bungudu LGAs in Zamfara
By: Zagazola Makama
Armed bandits have carried out a series of coordinated attacks across parts of Zamfara State, killing one person and abducting several others in Zurmi and Bungudu Local Government Areas, security sources have confirmed.
In the first incident, bandits invaded Tungar Tsamiya village in Moriki District of Zurmi LGA at about 10:40 p.m. on Nov. 30, shooting dead one resident and abducting 10 others.
Security forces launched a search-and-rescue operation to locate the victims.
Barely hours later, on Monday morning, another group of bandits attacked Doguwar Gona forest in the same Moriki District.
The assailants abducted 17 men and women who were in the area fetching firewood. Security personnel are tracking the movement of the attackers with the aim of rescuing the captives.
In a separate incident in Bungudu LGA, gunmen armed with AK-47 rifles stormed Makwa village in Kurar Mota District at about 12:15 p.m. on Dec. 1 and abducted an unconfirmed number of residents.
Troops of Operation FANSAN YANMA and police operatives, supported by local vigilante groups, have intensified efforts to rescue all abducted victims and restore calm across the affected communities.
Search operations are ongoing.
One killed, dozens abducted as bandits launch multiple attacks in Zurmi, Bungudu LGAs in Zamfara
NSA Ribadu visits Kontagora Bishop, pledges swift rescue of abducted Niger schoolchildren
By: Zagazola Makama
The National Security Adviser (NSA), Malam Nuhu Ribadu, on Monday paid a sympathy visit to the Bishop of Kontagora, Bishop Bulus Yohanna, following the recent abduction of students of St. Mary Private Catholic Primary and Secondary School, Papiri, in Agwara Local Government Area of Niger State.
The NSA, who arrived Kontagora by helicopter at about noon, was accompanied by the Director-General of the Department of State Services (DSS), Mr Tony Ajayi; the Minister of Humanitarian Affairs; and senior officials from the Office of the NSA.
Ribadu and his entourage proceeded to the office of the Bishop at St. Michael Church, where they met with representatives of families of the abducted students, the school principal, and the Chairman of the Christian Association of Nigeria (CAN) for the 19 Northern States, Bishop Joseph Hayap.
During the meeting, the NSA assured the community that the Federal Government was intensifying efforts to secure the safe release of the abducted pupils and staff.
He reaffirmed the government’s commitment to ending attacks on schools and ensuring the safety of students across the country.
NSA Ribadu visits Kontagora Bishop, pledges swift rescue of abducted Niger schoolchildren
Finally, DSS Arraigns Sowore on alleged Cybercrime Offences
One killed, dozens abducted as bandits launch multiple attacks in Zurmi, Bungudu LGAs in Zamfara
NSA Ribadu visits Kontagora Bishop, pledges swift rescue of abducted Niger schoolchildren
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