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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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Guterres To VP Shettima: Nigeria Must Lead Africa’s Charge For New Global Order

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Guterres To VP Shettima: Nigeria Must Lead Africa’s Charge For New Global Order

By: Our Reporter

Backs nation’s UNSC bid, applauds President Tinubu’s reforms, regional security role

United Nations Secretary-General António Guterres has asked Nigeria to spearhead Africa’s quest for a restructured global order, describing the country as uniquely positioned to lead the continent toward superpower status.

Guterres praised the economic reforms of the President Bola Ahmed Tinubu-led administration as well as Nigeria’s leadership in stabilising the Sahel and ECOWAS regions despite facing its own security challenges.

The UN Chief made the remarks on Friday during a high-level bilateral meeting with Vice President Kashim Shettima on the sidelines of the 39th African Union (AU) Summit in Addis Ababa, Ethiopia.

Speaking during the talks, Guterres said Nigeria’s large population, sustained democratic governance, vast natural and human resources, and longstanding commitment to multilateralism place it in a unique position to lead Africa in the evolving global order.

“Given Nigeria’s demographic strength, democratic continuity and deep resource base, the country stands a real chance of leading Africa to becoming the next superpower in the evolving global architecture,” Guterres said.

The UN Secretary-General and the Vice President discussed key developments in Nigeria, as well as the country’s expanding leadership role in promoting regional stability across West Africa and the Sahel.

Guterres commended the remarkable and outstanding reforms of the administration of President Tinubu, noting that Nigeria’s bold economic restructuring and security commitments have strengthened its continental standing.

The meeting focused on strengthening Nigeria–UN collaboration in advancing global economic growth, peace and security, sustainable development, and coordinated humanitarian response across Africa.

In his remarks, Vice President Shettima thanked the UN Secretary-General for his leadership in promoting global peace, saying Africa has benefitted immensely from his tenure, even as the United Nations undergoes internal restructuring.

“We remain committed to multilateralism and to deepening our partnerships with the United Nations and other global institutions,” VP Shettima said.

The Vice President also reiterated Nigeria’s longstanding call for comprehensive reform of the United Nations system to reflect evolving global realities.

He emphasised that Africa must have stronger representation in global decision-making structures and declared that Nigeria deserves a permanent seat on the United Nations Security Council.

Both leaders pledged to deepen cooperation, with Guterres reaffirming the UN’s support for Nigeria’s reform agenda and its growing leadership role in advancing peace, security, and development across the African continent.

Guterres To VP Shettima: Nigeria Must Lead Africa’s Charge For New Global Order

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CAIDOV Urges DSS to Arrest El-Rufai Over Alleged Admission of Tapping NSA’s Calls

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CAIDOV Urges DSS to Arrest El-Rufai Over Alleged Admission of Tapping NSA’s Calls

By: Michael Mike

The Centre Against Injustice and Domestic Violence (CAIDOV) has called on the Department of State Services (DSS) to urgently investigate and arrest former Kaduna State governor, Nasir El-Rufai, over what it described as a confession to tapping the telephone lines of the National Security Adviser (NSA).

In a statement issued on Saturday by the Executive Director, Gbenga Soloki, the group said the alleged action by El-Rufai raises serious national security concerns and must not be treated lightly by security agencies.

CAIDOV insisted that security operatives should “move swiftly to trap him even if Nigeria will divide,” stressing that no individual is above the law regardless of political status or influence.

According to the group, El-Rufai has “succeeded in putting himself into trouble” and should be made to face the consequences of his alleged actions. It accused the former governor of displaying what it called an “alarming level of arrogance,” warning that personal disagreements with top security officials should not lead to actions that could undermine national security.

The group further claimed that the alleged development has “exposed whatever may have been planned underneath,” urging authorities to conduct a thorough investigation to determine the full extent of the matter.

As of the time of filing this report, El-Rufai had not publicly responded to the allegations, while the DSS has yet to issue an official statement on CAIDOV’s demand.

The call adds to growing political tensions surrounding recent exchanges involving key political actors and security institutions.

CAIDOV Urges DSS to Arrest El-Rufai Over Alleged Admission of Tapping NSA’s Calls

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Nigeria Reaffirms Commitment to Global Anti-Drug War as NDLEA Officers Graduate from U.S. DEA Academy

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Nigeria Reaffirms Commitment to Global Anti-Drug War as NDLEA Officers Graduate from U.S. DEA Academy

By: Michael Mike

Nigeria has reaffirmed its commitment to strengthening global collaboration in the fight against illicit drug trafficking and transnational organised crime as officers of the National Drug Law Enforcement Agency (NDLEA) completed advanced training at the United States Drug Enforcement Administration (DEA) Training Academy in Quantico, Virginia.

Speaking at the graduation ceremony on Friday, NDLEA Chairman and Chief Executive Officer, Brig. Gen. Buba Marwa (Rtd), said the increasing sophistication of criminal networks across borders requires deeper international cooperation and a coordinated global offensive.

Marwa stressed that criminal syndicates no longer operate within isolated territories, making intelligence sharing, joint operations and capacity building among nations indispensable in dismantling drug cartels and organised crime groups.

The ceremony, held at the elite DEA Training Academy, brought together officers from Nigeria, Ghana and Kenya for an intensive programme designed to sharpen investigative, operational and strategic enforcement capabilities. Participants were equipped with advanced skills to combat complex drug trafficking networks and related transnational crimes.

Describing the event as deeply significant, Marwa noted that the course was dedicated to members of the Special Investigative Unit (SIU) who paid the ultimate price in the line of duty. He paid tribute to the fallen officers, describing them as heroes whose courage and sacrifice continue to inspire law enforcement agencies worldwide.

Referencing the course motto, “Different nations, shared duty, one fight,” Marwa said it captured the collective resolve of partner countries against the global drug menace. He emphasised that only a unified, intelligence-driven response can effectively confront criminal enterprises that thrive on cross-border operations.

The NDLEA boss expressed confidence that the knowledge and competencies acquired by the graduating officers would significantly enhance the operational effectiveness of their respective agencies. He charged them to apply the training with integrity, professionalism and courage upon returning home, while upholding the highest standards of service.

Marwa also conveyed Nigeria’s appreciation to the United States Department of Justice, the DEA leadership and instructors for their continued mentorship and investment in capacity development.

He said the graduation marked not the end of training but the beginning of renewed responsibility, urging the officers to protect vulnerable communities and confront criminality wherever it threatens societal stability.

Marwa expressed optimism that the partnership between the NDLEA and the DEA would continue to deepen, yielding sustained success in the shared fight against illicit drugs and organised crime.

Nigeria Reaffirms Commitment to Global Anti-Drug War as NDLEA Officers Graduate from U.S. DEA Academy

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