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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
News
Troops arrest suspected ISWAP collaborator in Borno
Troops arrest suspected ISWAP collaborator in Borno
By: Zagazola Makama
Troops of Operation Hadin Kai have arrested a suspected collaborator of ISWAP/JAS terrorists in Damboa Local Government Area of Borno State.
A military source said the suspect was apprehended at about 5:35 p.m. on March 27 by troops of 25 Brigade and 19 Battalion (Mobile), in conjunction with members of the Civilian Joint Task Force (CJTF).
The source disclosed that the suspect, a native of Gwalki village in Kafa area of Damboa LGA, resides at Hausari Internally Displaced Persons (IDP) camp in Maiduguri.

“The suspect is alleged to have been collaborating with ISWAP/JAS elements operating within the Damboa general area,” the source said.
He added that during preliminary investigation, the suspect claimed to be part of a hybrid force and a repentant terrorist.
“However, he confessed to being involved in the sale of ammunition to terrorist elements at the Timbuktu Triangle through an accomplice identified as Konto Fatima, said to be residing at Aburi IDP camp,” the source said.
According to him, the suspect is currently in military custody and undergoing further investigation.
Troops arrest suspected ISWAP collaborator in Borno
News
Troops foil attack on farmers, one injured in Borno
Troops foil attack on farmers, one injured in Borno
By: Zagazola Makama
Troops of Operation Hadin Kai have foiled an attempted attack by suspected ISWAP/JAS terrorists on farmers and herders in Gwoza Local Government Area of Borno State.
A military source said the incident occurred at about 11:50 a.m. on March 28, when insurgents believed to have emerged from the Mandara Mountains attempted to attack, kidnap farmers and rustle cattle around Hudugum village in the Hambagda axis.
The source disclosed that troops of 192 Battalion, deployed for piqueting duties along the Gwoza–Limankara road, swiftly responded to the distress call.
“On arrival, troops made contact with the terrorists and engaged them in a firefight, forcing them to abandon their mission and flee towards the foothills of the Mandara Mountains,” the source said.
He added that troops pursued the fleeing insurgents along their withdrawal route but did not make further contact.
The source, however, said one civilian was accidentally hit by a stray bullet during the exchange.
“The victim sustained injury on her left thigh and was evacuated to General Hospital Gwoza, where she has been stabilised and is currently receiving treatment,” he said.
Troops foil attack on farmers, one injured in Borno
News
NDLEA Intercepts Cocaine Hidden in Dry Fish Heads, Seizes Fentanyl, Meth in UK-Bound Shipments
NDLEA Intercepts Cocaine Hidden in Dry Fish Heads, Seizes Fentanyl, Meth in UK-Bound Shipments
By: Michael Mike
Operatives of the National Drug Law Enforcement Agency (NDLEA) have dismantled a suspected international drug trafficking network after intercepting cocaine concealed inside the heads of imported dry stock fish in Lagos, while also seizing dangerous narcotics hidden in parcels bound for the United Kingdom.
A statement by the spokesman of the anti-narcotics agency, Femi Babafemi on Sunday, stated that the operation, which followed weeks of intelligence gathering on a transnational trafficking ring, culminated in a sting carried out by officers of the agency’s Strategic Command at the Murtala Muhammed International Airport in Lagos.
Babafemi said during the raid conducted in the Ojo area of the state, operatives arrested a 36-year-old suspect, Akputa Ejike, believed to be a key member of the syndicate responsible for exporting illicit drugs to several countries, particularly India.
He said a search of three large bags in his possession led to the discovery of 237 wraps of cocaine carefully hidden inside the heads of imported dry stock fish, popularly known as “Okporoko.” The concealed drugs weighed a total of 5.8 kilogrammes and were allegedly destined for Delhi, India.
In a related operation in Lagos, operatives from the agency’s Directorate of Operations and General Investigation intercepted two suspicious consignments heading to the United Kingdom through a courier service.
One of the shipments, which originated from Cotonou in the neighbouring Republic of Benin, contained 1.9 kilogrammes of methamphetamine hidden inside automobile filters. Another parcel was found to contain 40 ampoules of morphine sulphate and nine ampoules of fentanyl, both highly controlled substances.

The agency also recorded a major breakthrough following a raid on a residence at Carter Street in the Yaba area of Lagos, where officers arrested a suspected drug syndicate leader, Omolade Jolayemi, aged 46, popularly known as “Iya Ghana.”
Jolayemi was arrested alongside her sales assistant, Sarah Agbabiaka, aged 31. Babafemi said during the operation, officers recovered 135 blocks of “Ghana Loud,” a potent strain of cannabis weighing 76.3 kilogrammes.
He said Jolayemi operated a local fabric business as a cover while allegedly coordinating a cannabis distribution network linking Nigeria and Ghana.
On the same day, operatives of the agency’s Special Operations Unit arrested another suspect, Anayo Ohabiro, aged 39, at Doyin bus stop in Surulere, Lagos, where 78 blocks of Ghana Loud weighing 41 kilogrammes were seized.
According to Babafemi, the crackdown extended to other parts of the country. In Ekiti State, NDLEA operatives arrested an 80-year-old man, Oke Samuel, during a raid at Mosafuneto Camp along Erinmo Road in Efon-Alaaye. Officers recovered 2.2 kilogrammes of skunk and 1.8 grammes of methamphetamine from him.
In neighbouring Ondo State, officers raided an uncompleted building in Ogbese in Akure North Local Government Area, leading to the seizure of 894.72 kilogrammes of skunk from a suspect identified as Enuwa Kingsley, aged 37.
Additional seizures were recorded in other states. In Benue State, a raid in Pevi village in Guma Local Government Area led to the arrest of Saater Nyam, aged 35, and the recovery of 116.7 kilogrammes of skunk.
In Edo State, operatives uncovered a warehouse in Ekpoma in Esan West Local Government Area, resulting in the arrest of Felix Donald, aged 25, and the seizure of 576.5 kilogrammes of skunk along with 36 bottles of codeine-based cough syrup.
In Taraba State, NDLEA officers acting on intelligence intercepted a truck marked DUT 457 ZB transporting 100 blocks of compressed skunk weighing 135 kilogrammes concealed inside bags of animal feed along a route from Garbachede to Gombe State. Two suspects, Osama Mamuda, aged 21, and Auwal Umar, aged 22, were arrested in connection with the seizure.
Meanwhile, the agency’s War Against Drug Abuse advocacy campaign continued across several states with sensitisation programmes held in schools including Community Secondary School in Itigidi, Cross River State; Government Girls Secondary School in Yola, Adamawa State; Islamic High School in Igbeti, Oyo State; Gidan Sarki Primary School in Kano State; and Royal Legends Academy in Ibeshe, Ikorodu in Lagos State.
Commending the officers involved in the recent operations, Chairman and Chief Executive Officer of the NDLEA, Buba Marwa, praised commands in Lagos, Ekiti, Ondo, Benue, Edo and Taraba states for their vigilance and professionalism.
He also applauded other state commands across the country for maintaining a balance between efforts to reduce the supply of illicit drugs and programmes aimed at preventing drug abuse through public awareness campaigns.
NDLEA Intercepts Cocaine Hidden in Dry Fish Heads, Seizes Fentanyl, Meth in UK-Bound Shipments
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