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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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How We Turned from Foes to Friends — Franco-German Envoys Share Lessons with Nigeria

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How We Turned from Foes to Friends — Franco-German Envoys Share Lessons with Nigeria

By: Michael Mike

The Ambassadors of Germany and France to Nigeria have urged the country to draw lessons from decades of Franco-German cooperation, stressing that reconciliation, friendship, and shared responsibility are critical drivers of growth, stability, and regional integration.

German Ambassador Annett Günther and French Ambassador Marc Fonbaustier made the call on Wednesday in Abuja during events marking the 63rd anniversary of German-French Day, which commemorates the signing of the Élysée Treaty on January 22, 1963.

Speaking jointly, the envoys reflected on how France and Germany overcame centuries of rivalry and conflict to become close partners and allies after the Second World War.

They noted that the experience demonstrates that even the most hostile relationships can be transformed through sustained dialogue and political commitment.

“The history of reconciliation and European unification shows that no matter how dark the past may seem, a different future is possible,” the ambassadors said, adding that this message is particularly relevant for Nigeria and its partners. “We are stronger together — and stronger as friends.”

They explained that Franco-German cooperation is anchored in formal treaties that mandate continuous consultation between both countries at all levels, including heads of state, foreign ministers, and senior officials. This coordination, they said, now extends beyond Europe to global and African issues.

Fielding questions from journalists, the ambassadors pointed to Nigeria’s strategic role within West Africa, saying the country could apply similar principles to strengthen the Economic Community of West African States (ECOWAS).

Fonbaustier said stronger countries within a regional bloc have a responsibility to drive integration while supporting weaker members to ensure collective progress. “A union only succeeds when all its members move forward together,” he said, noting that unity should be based on shared development rather than narrow national interests.

He described Nigeria as the leading power within ECOWAS and encouraged it to continue playing a central role in promoting regional security, economic integration, and people-to-people exchange.

Günther also echoed these views, highlighting what she described as a “Franco-German reflex” of constant consultation and coordination. She said this habit of cooperation enables both countries to respond jointly to emerging challenges and align their diplomatic efforts, including in Africa.

They both stressed that the Franco-German journey from hostility to partnership offers valuable lessons for Nigeria and the African continent, particularly in fostering regional unity, managing diversity, and building long-term peace through cooperation.

How We Turned from Foes to Friends — Franco-German Envoys Share Lessons with Nigeria

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Bandits ambush police patrol in Katsina, four officers killed

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Bandits ambush police patrol in Katsina, four officers killed

By: Zagazola Makama

Four police officers were killed and two others injured when suspected armed bandits ambushed a patrol along the Guga–Bakori road in Katsina State.

Sources told Zagazola Makama on Wednesday that the attack occurred on Jan. 27 at about 12:45 p.m., targeting operatives of the 27 Police Mobile Force (PMF), Guga Camp, during a routine patrol.

According to the source, the driver of the patrol vehicle lost control after coming under fire, causing the vehicle to crash by the roadside. Officers who died on the spot were identified as UC ASP Abubakar Abdullahi, Insp. Umar Ahmed, and Sgt. Kailani Kabir.

The source added that the assailants carted away the officers’ weapons, including an AK-47 rifle loaded with 30 rounds, a Tokarev pistol with eight rounds, and a long-range gunner rifle.

Two other officers sustained injuries: Cpl. Daniel Japet sustained a fracture, while Cpl. Abdulaziz Sani suffered a gunshot wound.

The Area Commander, Funtua, promptly mobilised joint police alongside troops of Operation FANSAN YANMA to the scene. Victims were evacuated to the General Hospital, Funtua, for autopsy and medical treatment.

Security forces have blocked all potential exit routes, and cordon-and-search operations are ongoing to apprehend the perpetrators and recover the missing arms.

Bandits ambush police patrol in Katsina, four officers killed

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Rival bandit leaders clash as key peace enforcer is killed in Jibia axis, Katsina

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Rival bandit leaders clash as key peace enforcer is killed in Jibia axis, Katsina

By: Zagazola Makama

A prominent bandit leader and key enforcer of a fragile peace arrangement in Jibia, Katsina State, Abdullahi Lantai, also known as “Lantai Officer”, has been killed in a deadly ambush linked to a rival gang.

Security sources told Zagazola Makama on Wednesday that Lantai was executed on Jan. 27 at about 1:00 p.m. by gunmen believed to be loyal to the Bello Turji-led network operating across Sokoto and Zamfara states.

According to the sources, Lantai was lured to what was described as a dialogue and reconciliation meeting following a rivalry clash between his group and the Turji faction on Jan. 24.

“The meeting was reportedly arranged by Turji and Aliyu Aliero to resolve the conflict. However, Lantai and some of his foot soldiers were ambushed and killed on their way to the venue by members of the Turji network led by Dogo Rabe and Black,” a source said.

Preliminary findings indicate that before his assassination, Lantai played a critical role in sustaining a temporary peace deal with bandit leaders in Jibia in collaboration with the Katsina State Government.

“He was a territorial gatekeeper who denied Turji’s gang freedom of action and passage through Jibia forest routes.

“He also blocked transit routes used to move rustled cattle from Zamfara to Maradi in the Republic of Niger, effectively constraining Turji’s operations within the axis,” the source added.

Zagazola warn that the killing could trigger a major escalation in violence across the Jibia axis and its environs.

“This is a calculated power grab. The Turji network appears determined to eliminate a stabilising force and expand its influence, smuggling routes and criminal economy into Katsina State,” the source said.

The threat level in the Jibia axis has now been assessed as high, with strong indications of possible retaliatory attacks by Lantai’s faction and pre-emptive assaults by Turji’s forces to consolidate control.

Residents fear that the relative calm previously enjoyed in the area may give way to renewed instability marked by kidnappings, cattle rustling and attacks on communities as rival groups struggle for dominance.

Zagazola learnt that security agencies are said to be reviewing the situation with a view to deploying robust countermeasures to prevent a total breakdown of the fragile peace in the coming days.

Rival bandit leaders clash as key peace enforcer is killed in Jibia axis, Katsina

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