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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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One killed, three injured as gunmen attack Plateau community in reprisal over livestock incident

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One killed, three injured as gunmen attack Plateau community in reprisal over livestock incident

By: Zagazola Makama

Gunmen suspected to be Fulani bandits have killed one person and injured three others in an attack on Shonong community in Bachi District, Riyom Local Government Area of Plateau State, in a sustained reprisal attack linked to an earlier livestock-related incident.

Security sources said the attack occurred at about 8:40 p.m. on April 19 when the armed men invaded the community and opened fire on residents.

The sources said the assault was believed to be in retaliation over the killing of nine livestock in the area, an incident that had heightened tensions between farming and herding communities in the locality.

Troops of Operation Enduring Peace (OPEP) deployed in the area reportedly came under fire while responding to the attack and engaged the assailants in a gun duel, forcing them to withdraw after a heavy exchange of fire.

Reinforcement teams were later deployed and moved into the community to stabilise the situation and restore order.

According to the sources, the attackers killed a woman identified as Mrs Fibi Solomon, while three others — Mr Solomon, Master Jacob Solomon and Miss Jacobeth Solomon — sustained gunshot wounds.

The injured victims were evacuated to the General Hospital in Riyom for treatment, alongside the remains of the deceased.

Troops also rescued 12 civilians comprising three men, six women and three children, who were relocated to nearby Fang village for safety.

Security sources added that troops had intensified pursuit operations to track down the fleeing attackers, while the general area remained calm but tense.

One killed, three injured as gunmen attack Plateau community in reprisal over livestock incident

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Yobe: Baba Malam Wali paid condolences to Senator Mustapha

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Yobe: Baba Malam Wali paid condolences to Senator Mustapha

By: Yahqya Wakili

The immediate past secretary to the Yobe State Government, Alhaji Baba Malam Wali mni, today paid a condolence visit to Senator Musa Mustapha, senator representing Yobe East in the National Assembly, following the death of his mother-in-law, the late Hajiya Fatima Mustapha Jibrin.

This was contained in a statement issued and signed by his press secretary, Alhaji Shuaibu Abdullahi, made available to newsmen in Damaturu, the state capital.

During the visit, the former secretary to the state government, Baba Malam Wali mni, offered prayers for the peaceful repose of the deceased’s soul.

He urged the bereaved family to bear the irreparable loss with fortitude, noting that death is inevitable and a path that every mortal must take.

Hajiya Fatima Mustapha Jibrin passed away yesterday, Thursday, 16th April 2026, in Damaturu, the Yobe state capital. She was buried the same day in accordance with Islamic injunction.

Baba Malam Wali further prayed to Almighty Allah SWT to forgive the shortcomings of the late Hajiya Fatima, have mercy on her, and grant her Al-Jannatul Fiddausi as her final abode.

Yobe: Baba Malam Wali paid condolences to Senator Mustapha

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Troops Foil ISWAP Attack Attempt in Guzamala

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Troops Foil ISWAP Attack Attempt in Guzamala

By: Zagazola Makama

Troops of Sector 3 Area of Responsibility have foiled an attempted attack by suspected ISWAP/JAS terrorists on Forward Operating Base (FOB) Mairari in Guzamala Local Government Area of Borno State.

Sources said the incident occurred at about 1329hrs on April 19, when the terrorists attempted to infiltrate the base through Charlie/Delta Company axis.

The attackers, operating with two gun trucks, were sighted advancing toward the entrance gate of Mairari town along the Gajiram axis.

Troops immediately engaged the advancing terrorists, forcing them to abandon their mission and retreat.

Following the encounter, troops dominated the general area with patrols, while air support was also deployed and hovered over the vicinity. However, no further terrorist presence was observed after the exchange.

Security sources said exploitation and clearance operations are ongoing to prevent regrouping and to secure surrounding communities.

Troops Foil ISWAP Attack Attempt in Guzamala

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