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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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European Union Commits €22m to Accelerate Nigeria’s Fibre Network Under BRIDGE Project

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European Union Commits €22m to Accelerate Nigeria’s Fibre Network Under BRIDGE Project

By: Michael Mike

The European Union has pledged €22 million in grant funding to support Nigeria’s large-scale fibre-optic expansion, reinforcing the Federal Government’s drive to transform the country’s digital backbone.

The grant, announced in Abuja on Wednesday, will be channelled through the European Bank for Reconstruction and Development (EBRD) and on-granted to the Federal Ministry of Communications, Innovation and Digital Economy for implementation of the government’s Project BRIDGE initiative.

The EU funding will sit alongside an €86 million loan from the EBRD’s own resources, pending final approval. The operation represents the EBRD’s first major sovereign financing in Nigeria since the country formally became a shareholder of the bank last year.

Minister of Communications, Innovation and Digital Economy, Bosun Tijjani described the agreement as a decisive step toward delivering the BRIDGE project within schedule, noting that Nigeria’s digital transformation agenda depends heavily on robust and inclusive broadband infrastructure.

He said the partnership reflects growing confidence in Nigeria’s digital roadmap and expressed optimism that 2026 would mark a year of tangible progress in cooperation between Nigeria and the EU.

EBRD President, Odile Renaud-Basso, who is on an official visit to Nigeria, said the bank was proud to collaborate with the EU to expand digital infrastructure in Africa’s largest economy. She noted that the technical cooperation embedded in the financing is structured to crowd in private capital while ensuring secure, resilient and inclusive connectivity.

EU Ambassador to Nigeria, Gautier Mignot, underscored the strategic importance of digital networks to both Nigeria and the EU, stressing the need for trusted, high-integrity infrastructure built to international standards.

Project BRIDGE aims to deploy 90,000 kilometres of fibre-optic cables nationwide through a Special Purpose Vehicle (SPV) that will be capitalised with sovereign loans and private sector participation. In addition to the EBRD financing, the Federal Government is expected to receive support from the World Bank and the African Development Bank.

The EU’s €22 million package combines technical assistance with investment support to speed up project preparation and strengthen implementation capacity. It will fund low-level design work for about 40,000 kilometres of the planned network, including route mapping, crossing surveys, digital planning, quality assurance and security risk assessments aligned with global best practices.

Officials said this groundwork would provide the SPV with a ready-to-execute blueprint, enabling immediate rollout once financing arrangements are finalised and the vehicle is established with at least 51 per cent private sector ownership.

Beyond infrastructure, the grant is expected to deepen Nigeria’s digital skills base. About 2,000 technicians will receive specialised training, while small subcontractors will gain access to pooled procurement systems and equipment subsidies designed to reduce entry barriers.

Authorities estimate that these measures could lower deployment costs by between 20 and 30 per cent, while promoting adherence to Nigerian and EU quality standards and encouraging participation of European technology suppliers in the fibre supply chain.

The intervention forms part of the EU’s broader Global Gateway strategy, which supports investments in digital infrastructure, public services and human capital development across partner countries.

For Nigeria, the partnership signals renewed international backing for its ambition to build a resilient, open-access broadband network capable of driving economic growth, innovation and digital inclusion nationwide.

European Union Commits €22m to Accelerate Nigeria’s Fibre Network Under BRIDGE Project

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Troops repel insurgents, neutralise suspected informant in Borno

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Troops repel insurgents, neutralise suspected informant in Borno

By: Zagazola Makama

Troops of Operation Hadin Kai have repelled suspected insurgents and neutralised a suspected informant during operations in Ngamdu area of Borno.

Military sources said the action followed signals intelligence indicating that suspected Boko Haram elements were massing.

At about 2:30 a.m. on Feb. 18, troops carried out a fire mission on the identified area, forcing the insurgents to disperse and abort their suspected plan.

Shortly afterward, at about 3:45 a.m., troops engaged and neutralised a suspected insurgent informant who attempted to breach the trench defensive position in Ngamdu.

Sources said the troops immediately conducted a search of the surrounding area after the encounter but made no further contact with fleeing suspects.

Troops repel insurgents, neutralise suspected informant in Borno

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Yobe: Troops Disperse Terrorists, Arrest Five Suspected Arms Smugglers

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Yobe: Troops Disperse Terrorists, Arrest Five Suspected Arms Smugglers

By: Zagazola Makama

Troops of Operation Hadin Kai have disrupted a suspected terrorist gathering and arrested five suspected arms smugglers during separate operations in Yobe State.

Security sources said that at about 6:21 p.m. on Feb. 17, troops conducted a fire mission following credible intelligence that terrorists were converging in large numbers on motorcycles at Mangari, about 10.6 kilometres from the location of the 135 Special Forces Battalion in Buratai.

The swift action forced the insurgents to disperse in disarray, effectively disrupting their suspected plans.

In a separate development, troops of the Forward Operating Base (FOB) Potiskum apprehended five suspected arms smugglers and abductors at about 4:30 a.m. on Feb. 18 at a checkpoint along the Gombe–Potiskum road.

Those arrested included a 41-year-old suspect, Baba Abare, who was found in possession of an AK-47 rifle, alongside four others identified as Idris Zakari, 33; Nasiru Aliyu, 25; Abdullahi Sulaiman, 35; and Mohammed Idris, 34, all said to be indigenes of Potiskum town.

The suspects were intercepted in two Golf Wagon vehicles bearing registration numbers Borno NGL-506XA and Kaduna DKD16-01.

They were disarmed and handed over to appropriate authorities for further investigation.

Yobe: Troops Disperse Terrorists, Arrest Five Suspected Arms Smugglers

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