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NEMA unveil Service Charter for efficient Service delivery

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NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

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Troops repel attack by gunmen in Plateau – Army

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Troops repel attack by gunmen in Plateau – Army

By: Zagazola Makama

Troops of Sector 6, Operation Enduring peace, have repelled an attack by unidentified gunmen in Riyom Local Government Area of Plateau State.

Sources said the incident occurred at about 8:00 p.m. on May 5 at Rim general area.

According to the source, troops deployed at the location came under sporadic gunfire from unknown assailants.

He said the troops swiftly responded and engaged the attackers, forcing them to withdraw from the area.

“Troops successfully repelled the attack, and the criminals fled,” the source said.

The source added that follow-up patrols had been intensified to track the fleeing attackers and prevent further security breaches in the area.

Troops repel attack by gunmen in Plateau – Army

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Zulum meets NPA’s mgt in Lagos, wants Borno’s export capabilities scaled up

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Zulum meets NPA’s mgt in Lagos, wants Borno’s export capabilities scaled up

By: Michael Mike

Borno State Governor, Professor Babagana Zulum, met with the management of the Nigerian Ports Authority (NPA) in Lagos on Tuesday during which he discussed opportunities for his state’s local creators to link into the value chain.

Zulum’s administration, since 2019, has pushed to diversify Borno’s economy while also creating a conducive environment for business and investment.

The governor, who was received by the Managing Director/Chief Executive Officer of the NPA, Dr Abubakar Dantsoho, alongside Executive Director, Engr. Ibrahim Abba Umar, had paid a similar high-level visit to the Nigerian Shippers’ Council (NSC) last year.

At the NSC meeting, Zulum had pushed for the fast-tracking of the Maiduguri Dry Inland Port; a landmark project designed to bring port services closer to the northeast. 

Once operational, the dry port will create thousands of jobs, generate significant internal revenue and boost Borno’s overall economic activity by reducing logistics costs and decongesting coastal ports.

In a related development, Zulum’s administration is also working to fully establish the African Continental Free Trade Area (AfCFTA) in Banki, a border town neighbouring the Republic of Cameroon, with the process already at an advanced stage.

By simultaneously advancing the Dry Inland Port in Maiduguri and the Free Trade Zone in Banki, Zulum is putting in place a coherent strategy to industrialise Borno, create jobs, generate revenue and permanently shift the state’s economy away from over-reliance on monthly federal allocations.

Zulum meets NPA’s mgt in Lagos, wants Borno’s export capabilities scaled up

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APC Backs Tegbe for Power Reforms, Cites Proven Expertise, Strategic Leadership

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APC Backs Tegbe for Power Reforms, Cites Proven Expertise, Strategic Leadership

By: Michael Mike

The All Progressives Congress (APC) in Oyo State has hailed the nomination of Chief Joseph Olasunkanmi Tegbe as Nigeria’s Minister of Power, describing it as a timely move amid the country’s persistent electricity challenges.

In a statement issued in Ibadan, the party’s state leadership said Tegbe’s selection reflects both merit and the urgent need for competent leadership in the nation’s power sector.

The statement, jointly signed by State Chairman Chief Moses Adeyemo Alake and State Secretary Hon. Fatai Adesina, expressed strong confidence in Tegbe’s ability to drive meaningful reforms, citing his extensive professional background and policy experience.

Tegbe, an engineer and seasoned policy strategist, brings over three decades of experience spanning engineering, consulting, and public sector advisory.

He previously served as Director-General of the Nigeria–China Strategic Partnership, where he coordinated bilateral development initiatives and investment engagements between both countries.

He also chaired the National Tax Policy Implementation Committee, playing a key role in advancing Nigeria’s fiscal reform agenda and strengthening revenue frameworks.

Before transitioning fully into public service, Tegbe built a distinguished career at KPMG, rising to become Senior Partner and Head of Advisory Services in Africa. In that role, he led major engagements on governance reforms, economic policy, institutional transformation, and investment strategy across both public and private sectors.

Earlier in his career, he worked with Shell Petroleum Development Company, gaining experience in corporate operations and resource management.

Academically, Tegbe holds a first-class degree in Civil Engineering from Obafemi Awolowo University and has attended executive programmes at globally renowned institutions including Harvard and INSEAD, further reinforcing his technical and leadership credentials.

The APC noted that this blend of technical expertise and policy leadership positions him to tackle longstanding challenges in power generation, transmission, and distribution.

“The APC in Oyo State is confident that Chief Tegbe will bring innovation, efficiency, and sustainable solutions to Nigeria’s power sector. His history of performance and commitment to service positions him to make meaningful contributions to national development,” the statement read.

The party emphasized that Nigeria is at a critical stage where strategic direction is essential to unlock sustainable energy solutions, noting that Tegbe’s leadership could help reposition the sector for improved performance.

It added that the APC in Oyo would offer its full support while maintaining constructive engagement with the minister-designate and other stakeholders to ensure progress.

The statement also acknowledged Tegbe’s longstanding contributions to the growth of the party in the state, expressing optimism that his new role would further deepen his commitment to national development.

The APC wished him a successful tenure, expressing hope that his leadership would mark a significant shift toward stable and reliable electricity supply across the country.

APC Backs Tegbe for Power Reforms, Cites Proven Expertise, Strategic Leadership

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