Connect with us

News

NEMA unveil Service Charter for efficient Service delivery

Published

on

NEMA unveil Service Charter for efficient Service delivery

By: Michael Mike

The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.

The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.

In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”

He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”

“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”

He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”

Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.

“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.

The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”

He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”

He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.

In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.

Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.

NEMA unveil Service Charter for efficient Service delivery

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Crime

Another Bandits group release three women in Katsina in peace deal promises

Published

on

Another Bandits group release three women in Katsina in peace deal promises

By: Zagazola Makama

Another group of repentant bandits has released three women in Katsina State as part of the ongoing peace process in the state.

The women, whose names were not immediately disclosed, were said to have been held by a notorious bandit leader, Kacalla Zailani, who controls the Maigora axis.

Community sources told Zagazola on Wednesday that Zailani freed the captives voluntarily without collecting ransom.

“He handed over the women to the mediators as a gesture of goodwill to consolidate the peace deal,” one of the sources said.

Another Bandits group release three women in Katsina in peace deal promises

Continue Reading

News

Zulum Pledges Legal Reform to Deepen Justice System

Published

on

Zulum Pledges Legal Reform to Deepen Justice System

… Fagbemi: Zulum, people-centred and reform-driven Gov.

By: Our Reporter

Borno State Governor, Prof. Babagana Umara Zulum, has reaffirmed his commitment to working closely with the Federal Government, National Assembly and other partners to deepen reforms in the state justice system especially at the grassroots level.

Governor Zulum made the commitment on Wednesday at the 2025 Justice Sector Leadership Retreat held at the International Conference Centre of Musa Usman Secretariat, Maiduguri.

“I reaffirm Borno State’s commitment to working with the Federal Government, the Judiciary, the National Assembly, and development partners to deepen reforms in our justice system, especially at the grassroots level,” Zulum stated.

The governor stressed the need for the deployment of technology which will make justice delivery faster, transparent and accountable to the citizenry, noting that Borno State had already adopted the use of digital technology to bridge justice delivery gap.

“In Borno State, we are already witnessing how digital tools have enhanced case tracking, enabling virtual court sittings, thus improving prison decongestion and streaming access to legal aid especially in hard-to-reach areas. If deployed strategically, technology can bridge the gap between rural and urban justice access,” he remarked.

“This is particularly important in Borno State where we continue to recover from a protracted
insurgency and humanitarian crisis. Justice must serve as a foundation for healing, rebuilding trust and restoring the social contract”.

The governor emphasized the need for institutional collaboration and coordinated reform to effectively confront the menace of terrorism, corruption, resolving land disputes and securing investments for a better society.

“I urge all of us here as policymakers, jurists, administrators and stakeholders to see
coordination not as a procedural matter, but as a moral imperative. Our people deserve a system that works, not one riddled with delays, duplications, or inefficiencies”.

The retreat themed “Strengthening Justice Sector Service Delivery through Technology, Innovation and Co-ordinated Reform” underscores the importance of deployment of digital tools to fast track judicial process.

The event was attended by the senator representing Borno Central, Senator Kaka Shehu Lawan SAN; APC State Chairman, Hon. Bello Ayuba, Chairman/CEO NDLEA, Brig. Gen (rtd) Buba Marwa; Solicitor General of the Federation, Beatrice Jeddy-Agba, Heads of Agencies under Federal Ministry of Justice. Others include Secretary to the State Government, Head of Service, acting Chief of Staff, the State Attorney-General, members of the state executive council, and other top government officials.

… Zulum: people-centred, and reform-driven Gov -Fegbemi

Attorney General and Minister of Justice, Mr Lateef Fagbemi (SAN), has lauded Governor Babagana Zulum’s people-centred transformation and reforms in the justice sector.

“Just like other sectors, your impact in the justice sector has been profound. The launch of Borno State e-Justice project in
partnership with Law Pavilion has positioned the state as a pacesetter in digital transformation. With tools such as the Case
Management System, e-Library, and electronic mail tracking for legal processes, Borno is pioneering efficiency and transparency
in judicial service delivery,” Fagbemi stated.

“Borno under your leadership has become a case study in resilience and renewal. You have shown that governance is not about slogans but about solutions; not about rhetoric but about results. You have elevated the standard of leadership by demonstrating that ideas, when backed by courage and action, can transform societies, no matter the odds,” he added.

“In a state that has endured some of the toughest trials in our nation’s history, you did not succumb to despair. Instead, you applied
innovative thinking, sound judgment, and a data-driven approach to policy and the results are visible to all”.

The Attorney General called for the need to update the nation’s legal frameworks to support these innovations and invest in digital literacy,
cybersecurity, and data management for the professionals.

“By fostering a culture of innovation and leveraging the transformative power of technology, we can build a justice system that is more efficient, more accessible, and more equitable for all Nigerians,” he concluded.

Zulum Pledges Legal Reform to Deepen Justice System

Continue Reading

News

Bandit Kingpin Releases 28 Captives in Katsina Following Peace Deal

Published

on

Bandit Kingpin Releases 28 Captives in Katsina Following Peace Deal

By: Zagazola Makama 

A total of 28 persons abducted by suspected bandits in Faskari Local Government Area of Katsina State have been released without ransom following a peace arrangement with bandit kingpin.

The bandits, led by their commander identified as Isya Akwashi Garwa, handed over the captives to officials of the council on Wednesday.

Zagazola  reports that those released were largely residents of Mairua, Kanen-haki and Yar Dabaru communities.

Local authorities confirmed that the release was the outcome of a reconciliation effort initiated in the area to restore peace and reduce violent attacks.

Community leaders in Faskari described the development as a positive signal and urged both sides to sustain the peace process. They also urged the bandit to force other bandits still attacking in the area to stop.   

A council official, who spoke on condition of anonymity, said: “The captives were released this afternoon without any ransom being paid. The bandit leader fulfilled his promise under the peace talks,”he said.

Meanwhile, residents expressed relief at the safe return of the abductees, with some calling for stronger security guarantees to consolidate the gesture.

Bandit Kingpin Releases 28 Captives in Katsina Following Peace Deal

Continue Reading

Trending

Verified by MonsterInsights