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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
News
Zulum Flags off Distribution of Renewed Hope Sallah Palliative
Zulum Flags off Distribution of Renewed Hope Sallah Palliative
By: Our Reporter
Borno State Governor, Professor Babagana Umara Zulum, has flagged off the distribution of palliatives under the Renewed Hope Initiative to vulnerable residents across the state ahead of the Eid al-Adha celebration.
The governor launched the exercise at the Conference Hall of Prime Lodge in Maiduguri.
Governor Zulum commended Nigeria’s First Lady, Senator Oluremi Tinubu, for supporting widows, orphans, internally displaced persons (IDPs), and other vulnerable groups through the Renewed Hope Initiative.

“On behalf of the Government and good people of Borno State, I sincerely appreciate Her Excellency, Senator Oluremi Tinubu, CON, First Lady of the Federal Republic of Nigeria and Founder of the Renewed Hope Initiative, for this compassionate intervention aimed at supporting vulnerable Nigerians and restoring hope to families facing economic hardship,” Zulum said.
The governor also praised the resilience and patience of the people of Borno despite years of insurgency and insecurity, reaffirming his administration’s commitment to improving the welfare of citizens through people-oriented policies and programmes.
“Despite the challenges our state has faced over the years, our people have continued to demonstrate resilience, patience, and courage. As a government, we remain committed to implementing programmes and policies that directly improve the lives of our citizens,” he stated.

Zulum noted that the distribution exercise forms part of the federal and state governments broader social support programme aimed at cushioning economic hardship and strengthening community resilience.
“The distribution exercise we are flagging off today is therefore part of our broader social support programme designed to cushion economic difficulties and strengthen community resilience. I commend members of the Distribution Committee for their efforts and urge them to ensure transparency, fairness, and accountability throughout the exercise so that the support will reach the rightful beneficiaries,” he added.
The governor urged beneficiaries to make proper use of the items distributed while also appreciating security agencies, traditional rulers, religious leaders, and development partners for their continued support towards peacebuilding and humanitarian interventions in the state.
Earlier in his remarks, Chairman of the Distribution Committee, Dr Abba Bashir Dankellori, expressed gratitude to Senator Oluremi Tinubu for the timely intervention, describing it as a relief that would enable many Muslim families to celebrate the forthcoming Sallah with ease.
“I wish to, on behalf of the committee, thank the First Lady Senator Oluremi Tinubu for the kind gesture. We also appreciate Borno State Governor, Professor Babagana Umara Zulum, for the selfless leadership, commitment and service to the people of the state,” Dankellori stated.
According to him, beneficiaries of the intervention include Qur’anic and Sangaya school teachers, as well as religious organisations that contribute to the moral upbringing of society.
Governor Zulum was accompanied to the event by the Secretary to the State Government, Bukar Tijani; Acting Chief of Staff, Dr Babagana Mustapha Malumbe; Coordinator of Renewed Hope Ambassadors, Engr Baba Bukar Gujbawu; Permanent Secretary, Government House, Barr. Mustapha Busuguma, among other top government officials.
Zulum Flags off Distribution of Renewed Hope Sallah Palliative
News
Security forces Conduct Show of Force In Jos, Bukuru During Church Services
Security forces Conduct Show of Force In Jos, Bukuru During Church Services
By: Zagazola Makama
Joint Security forced in Plateau State on Sunday conducted a joint show of force across major flashpoints within Jos metropolis and the Bukuru general area to ensure peaceful church services and strengthen public confidence.
The operation involved troops of Operation Enduring Peace, personnel of the Nigerian Air Force 551 Station, Operation Keystone, the Nigeria Security and Civil Defence Corps (NSCDC), and other security agencies.
Security sources said the exercise commenced at about 7:30 a.m. and was aimed at denying criminal elements freedom of action while providing adequate security coverage during church services.
The coordinated patrols and visibility operations covered identified vulnerable areas and strategic locations within Jos and Bukuru.
According to the sources, the operation was conducted without any security breach or incident, while religious activities across the affected areas remained peaceful.
The security agencies reaffirmed their commitment to sustaining collaborative operations aimed at maintaining law and order as well as protecting lives and property in Plateau State.
Security forces Conduct Show of Force In Jos, Bukuru During Church Services
News
Teenage Sensations Rosemary, Miracle Win Gold for Nigeria, Secure World Championship Spot
Teenage Sensations Rosemary, Miracle Win Gold for Nigeria, Secure World Championship Spot
Nigeria recorded a major triumph at the 24th CAA Senior Athletics Championship in Accra, Ghana, as teenage athletes Rosemary and Miracle delivered a stunning performance to win gold for the country in the women’s 4x100m relay event.
The young stars, both students of NTIC Secondary School, helped Team Nigeria clinch the gold medal with an impressive time of 42.94 seconds, further underlining the country’s growing strength in athletics.
Their victory also secured Nigeria a ticket to the World Championships in Gaborone, while guaranteeing qualification for the 2027 World Championship in China.
The feat was particularly remarkable for Rosemary, who was making her senior debut for Nigeria at the continental championship.
Sports enthusiasts have since praised the duo for proving that age is no barrier to excellence, with many describing their performance as a glimpse into the bright future of Nigerian athletics.
Teenage Sensations Rosemary, Miracle Win Gold for Nigeria, Secure World Championship Spot
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