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NEMA unveil Service Charter for efficient Service delivery
NEMA unveil Service Charter for efficient Service delivery
By: Michael Mike
The Director General National Emergency Management Agency (NEMA) Mustapha Habib Ahmed has unveiled the Agency’s Service Charter in line with SERVICOM to entrench efficiency and accountability in delivery of its mandates.
The DG NEMA was joined by the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli in unveiling the Service Charter in Abuja on Tuesday.
In his remarks, the DG NEMA Mustapha Habib Ahmed described the event as “significant milestone for NEMA and disaster management in Nigeria, as it signify our commitment to providing excellent services to people that are vulnerable and persons affected by disasters.”
He said “I am proud to say that we have always strived hard to deliver the highest Standard of service. However, we believe that there is always room for improvement. We understand that our customers (people in distress) deserve the best, and it is our duty to ensure that their needs are met efficiently and effectively within the period they need support.”
“NEMA as an Agency responsible for managing emergency and disaster in Nigeria, play critical role in safeguarding the lives and well-being of our citizens. We recognize that in times of crisis and during sudden onset emergencies, the public rely on us for support, guidance, and assistance. It is therefore our duty to ensure that our services are delivered with utmost dedication, competence, and compassion.”
He highlighted some facts about the NEMA SERVICOM Charter that it “outlines our commitment to
providing timely and accurate information, responding promptly to emergencies, treating all individuals with respect and dignity. It also emphasizes the importance of continuous improvement, as we Strive to enhance our capabilities and strengthen our partnerships to better serve the public. It is on record that in normal times, we help build the resilience of the people, in times of disasters we support them with life saving interventions.”
Furthermore, he added that the Charter emphasizes the importance of customer feedback and engagement.
“We value the opinions and experiences of our customers, as they provide us invaluable insights on how to improve and make better our service delivery. Through regular surveys, feedback mechanisms and customer interactions, we shall actively seek inputs from our customers to continuously improve our service delivery,” he said.
The DG NEMA underscored the significance of learning and capacity development to achieve the service Charter. Thus, he said “we recognize that service excellence requires a dedicated and knowledgeable workforce. Therefore, we are committed to providing our employees with the necessary training and resources to enhance their skills and expertise.”
He also affirmed the unveiling of the charter as a significant step towards achieving our goal
of providing exceptional service, noting that “it is a proof to our commitment to transparency, accountability, and continuous – improvement. With the SERVICOM Charter as our guide, we are confident that we will not only meet but exceed the expectations.”
He recognized and appreciated the supports from the SERVICOM Office towards the unveiling of the NEMA’s Service Charter.
In her remarks, the National Coordinator/CEO SERVICOM Mrs Nnenna Akajemeli commended NEMA for the bold step taken in the unveiling of the service charter. Mrs Akajemeli who was represented by the Head of Operations at the SERVICOM Office Mrs Ngozi Akinbodewa said NEMA must strive to meet public expectations from its services, while noting that the Agency has taken the right steps to justify public confidence in the delivery of its mandates.
Earlier in her welcome address, the Director Special Duties NEMA Hajiya Fatima Kasim commended that DG NEMA for approving the unveiling of the service charter that will make the Agency and its services more accessible, transparent and accountable to the public.
NEMA unveil Service Charter for efficient Service delivery
Nine PAP Foreign Scholarship Beneficiaries Bag Master’s Degrees From UK Varsities
•••771 to Graduate in Nigeria in 2025
•••Otuaro Hails Scholars’ Performances
By: Michael Mike
Nine students awarded foreign post-graduate scholarships by the Presidential Amnesty Programme have graduated from their master’s degree rprogrammes in universities in the United Kingdom.
The successful scholars are the first graduates in the offshore post-graduate scholarship deployment to UK institutions by the PAP Administrator, Dr Dennis Otuaro, for the 2024-2025 academic session.
They graduated from the Anglia Ruskin University, University of Dundee and The University of Law with master’s degrees in cyber security, data science and engineering, law, construction and civil engineering management, project management, and ICT.
Also, 711 undergraduate and post-graduate scholarship beneficiaries are expected to graduate from universities within Nigeria this year.
The PAP, on Wednesday, 3 December, 2025, organised a graduation reception for the scholars in London.
Otuaro has congratulated them on their successful graduation, stressing that they completed their programmes in record time which shows the seriousness they had put into their studies.
He said they have justified the Federal Government’s investment in their education with their successful graduation, and urged other beneficiaries not to be distracted in their academic pursuits.
“We congratulate these scholars on their successful graduation. It shows that they took their studies seriously. That is what we demand of every scholarship beneficiary, whether at the undergraduate or post-graduate level”, Otuaro said.
He reiterated his unwavering commitment to expanding the scholarship scheme to create more opportunities for indigent students of Niger Delta extraction to access higher education with a view to closing the human capital development gap in the region.
Otuaro said it was for this reason he deployed 3800 beneficiaries in-country in the 2024-2025 academic year, and increased the figure to 3900 in the 2025-2026 academic session with 200 for foreign scholarships.
Otuaro has so far deployed 7700 students for the PAP scholarship scheme within Nigeria in less than two years.
Within this period, also, he has also deployed 162 students from the region for post-graduate programmes in targeted disciplines in the UK universities.
According to him, this is in conformity with the Renewed Hope Agenda of President Bola Tinubu for the Niger Delta, who has given unprecedented support to the PAP because of his sincere love for the area.
The PAP boss said, “Our decision aligns with the Renewed Hope Agenda of His Excellency, President Bola Ahmed Tinubu GCFR for the Niger Delta. We will continue to create more higher educational opportunities for students from indigent backgrounds in our region.
“We are also deepening the implementation of the programme’s mandate in informal education and other areas for the sustainable peace and socio-economic advancement of the region.”
Nine PAP Foreign Scholarship Beneficiaries Bag Master’s Degrees From UK Varsities
Sunshine Joint Venture Infrastructure Limited Established for Realization of Ondo Project
By: Michael Mike
Sunshine Joint Venture Infrastructure Limited has been incorporated to seamlessly allowed for the Refinery and Free Trade Zone in Ondo State.
A press statement on Thursday read that: “In furtherance of our commitment to the execution of these two major projects – Refinery and Free Trade Zone in conjunction with the Ondo State Government, the joint partners have taken another giant step by incorporating a joint company, namely – SUNSHINE JOINT VENTURE INFRASTRUCTURE LIMITED – as the vehicle to be used in executing these projects. A move that further reinforces the sincerity of purpose and total commitment of the funding partners to move ahead together as a united front.
According to the release by Wale Adekola on behalf of the JV, the Sunshine Joint Venture Infrastructure Limitedwill, going forward serve as the vehicle to work with the Ondo State Government through the Ondo State Investment Promotion Agency (ONDIPA) in the implementation of the executed Memoranda of Understanding (MoUs).
The statement added that: “In moving the projects forward for implementation, the JV team met in Dubai to finalize the funding modalities and put in place structures and plans for the commencement of activities for ground breaking and community engagements. These initial activities are aimed at complementing the 50th Anniversary of the creation of Ondo State and the one year anniversary of the election of the Executive Governor of the Sunshine State, His Excellency, Chief Lucky Orimisan Aiyedatiwa CFR.
At the Dubai meeting were key officers of the JV Company, including: Messrs SALEHI FARHAD; ZAHERI NAVID; EGHBAL KORDJAMSHIDI; SAHEED ZAHERI; DR. STEPHEN DIKE; HENRY OWONKA AND MRS. NAMVAR MARYAM.
The statement further informed that, plans have been concluded to mobilize the relevant contractors working with the locals and host communities to put up structures that will host the information center, architectural models to showcase the projects on offer and facilities that will serve the team. All these are being planned with ONDIPA to execute the relocation and accommodation of the host communities that are likely to be affected by the projects and create a seamless transition that will engender peaceful co-existence and harmonious relationship with our host communities.
The JV company further reiterated its commitment to work with Ondo State Government (through ONDIPA) to change the infrastructural landscape of the Sunshine State and for mutual benefits.
Sunshine Joint Venture Infrastructure Limited Established for Realization of Ondo Project
Edo: Seven suspected bandits arrested along Benin-Agbor Road
By: Zagazola Makama
Seven suspected bandits were arrested along the Benin–Agbor Road in Edo State during stop-and-search operations, security sources confirmed.
Sources told Zagazola Makama that the suspects, all Fulani youths, were intercepted after being offloaded from a truck at about 1800 hours on 2 December 2025. A search revealed pictures of assault rifles, including AK-47s, on their mobile phones.
Upon interrogation, the suspects claimed to have travelled from Adamawa State. Investigations are ongoing for the possible recovery of actual firearms and to determine their involvement in criminal activities.
Security agencies have urged members of the public to report any suspicious movements to help prevent criminal acts in the area.
Edo: Seven suspected bandits arrested along Benin-Agbor Road
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