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Immigration Comptroller General Advises Personnel on Excellent Service to Clients
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
By: Michael Mike
The Federal Government has charged personnel of the Nigeria Immigration Service (NIS) to continue to offer excellent services to its clients, declaring that efficient customer service is a right and not a privilege.
Comptroller General of the Immigration Service (CGIS), Kemi Nandap, gave the charge in Abuja when she declared open the 2025 SERVICOM Customer Service Week.
She assured that the Service is on an irreversible path of reform, modernization and improved transparency in line with President Bola Tinubu’s Renewed Hope Agenda.
The CGIS noted that the week-long event, themed “Mission Possible” with the NIS sub-theme “Meeting and Exceeding Expectations”, was an opportunity for officers to recommit themselves to the principles of courtesy, timeliness and citizens-centered service delivery.
She said: “The Nigeria Immigration Service must not only meet expectations but exceed them. Every passport issued, every permit processed, every encounter at our borders is a test of our professionalism and integrity. We must continue to build public trust and prove that we are a Service that delivers”, the CGIS declared.
She noted that on assuming office in 2024, she raised concerns over negative practices that dented the Service’s image and challenged officers to “go back to the drawing board.”
Nandap said that directive resulted in far-reaching reforms, including the passport automation and contactless processing system, designed to minimize physical interaction and eliminate bottlenecks.
She highlighted that: “Others are the deployment of e-gates and body cameras at airports, enhancing border security while promoting transparency; Intensified sensitization campaigns across formations to combat corruption and entrench professionalism.
“These reforms are already paying off,” she noted, citing improved national ratings, commendations and awards recently received by the NIS at government performance review retreats.
Nandap however urged NIS personnel nationwide to use the 2025 Customer Service Week as an opportunity to recommit themselves to exceeding public expectations, charging officers to uphold the Service’s reputation at all times.
She added that: “This celebration is not for fanfare. It is a solemn call to renew our pledge of service and to institutionalize transparency, courtesy and excellence as our standard culture.”
Earlier, Special Assistant to the CGIS on SERVICOM and Reform Champion, Barr. Muhammad Awwal Abubakar, a deputy comptroller of immigration, described the Customer Service Week as “a call to reflection, action and renewal.”
He emphasized that the global theme “Mission Possible” challenges public institutions to see obstacles as opportunities for innovation rather than excuses for inefficiency.
“Customer service is not a privilege given by government institutions but a right owed to the people. Our duty is to ensure that every interaction with the NIS leaves citizens and travelers with confidence in our integrity and efficiency”, Abubakar said.
The 2025 NIS SERVICOM Customer Service Week will feature activities across commands and formations nationwide, highlighting innovation, best practices and the Service’s ongoing transformation agenda.
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
Troops Foil Kidnap Attempt, Rescue Seven Victims in Plateau
By Zagazola Makama
Troops of Sector 6 of Operation SAFE HAVEN, under Operation PEACE (OPEP), have foiled a kidnap attempt and rescued seven victims following a swift response to suspected kidnapping activities in Riyom Local Government Area of Plateau State.
Security sources told Zagazola Makama that the incident occurred at about 9:30 p.m. on July 13 when troops responded to reports of suspected kidnappers operating in Sopp Village.
The sources said the troops made contact with the suspected terrorists, triggering a gun battle that forced the criminals to abandon the seven kidnapped victims and flee into the surrounding bush.
The rescued victims were secured by the troops, while efforts are ongoing to track and apprehend the fleeing suspects.
The operation forms part of sustained efforts by Operation Enduring Peace to curb kidnapping and other criminal activities across Plateau State and its environs.
Troops Foil Kidnap Attempt, Rescue Seven Victims in Plateau
Troops Neutralise Two Terrorists in Kebbi
By Zagazola Makama
Troops of the Forward Operating Base (FOB) Tudun Bichi have neutralised two suspected terrorists during a fierce gun battle in Danko/Wasagu Local Government Area of Kebbi State.
Security sources told Zagazola Makama that the troops responded to reports of terrorist activities at Mokurata Village at about 11:20 a.m. on July 13.
The sources said the troops made contact with the terrorists, leading to a firefight in which two of the suspects were neutralised.
During the operation, troops recovered one motorcycle and a Baofeng handheld radio believed to have been used by the terrorists.
However, one soldier who was armed with a PKT machine gun and an AK-47 rifle was reported missing in action (MIA) during the engagement.
The sources disclosed that efforts have also been intensified to track down the fleeing terrorists.
The operation is part of sustained military offensives aimed at denying terrorists freedom of movement across the North-West.
Troops Neutralise Two Terrorists in Kebbi
Troops Arrest Two Suspected Drug Peddlers, Recover Cannabis, Tramadol in Sokoto
By Zagazola Makama
Troops of Operation FANSAN YANMA, Forward Operating Base (FOB) Goronyo have arrested two suspected drug peddlers and recovered illicit substances and other items during an operation in Sokoto State.
Security sources told Zagazola Makama that the suspects were apprehended at about 6:25 a.m. on July 13 in Achida area.
The sources said troops recovered cannabis, a pack of tramadol tablets, a jackknife, one motorcycle and two mobile phones from the suspects during the operation.
The suspects and the recovered exhibits were subsequently handed over to the Nigeria Police for further investigation and possible prosecution.
The arrest forms part of ongoing efforts by security forces to combat drug trafficking and other criminal activities, particularly those linked to the financing and sustenance of armed groups in the North-West.
Troops Arrest Two Suspected Drug Peddlers, Recover Cannabis, Tramadol in Sokoto
Troops Foil Kidnap Attempt, Rescue Seven Victims in Plateau
Troops Neutralise Two Terrorists in Kebbi
Troops Arrest Two Suspected Drug Peddlers, Recover Cannabis, Tramadol in Sokoto
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