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Immigration Comptroller General Advises Personnel on Excellent Service to Clients
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
By: Michael Mike
The Federal Government has charged personnel of the Nigeria Immigration Service (NIS) to continue to offer excellent services to its clients, declaring that efficient customer service is a right and not a privilege.
Comptroller General of the Immigration Service (CGIS), Kemi Nandap, gave the charge in Abuja when she declared open the 2025 SERVICOM Customer Service Week.
She assured that the Service is on an irreversible path of reform, modernization and improved transparency in line with President Bola Tinubu’s Renewed Hope Agenda.
The CGIS noted that the week-long event, themed “Mission Possible” with the NIS sub-theme “Meeting and Exceeding Expectations”, was an opportunity for officers to recommit themselves to the principles of courtesy, timeliness and citizens-centered service delivery.
She said: “The Nigeria Immigration Service must not only meet expectations but exceed them. Every passport issued, every permit processed, every encounter at our borders is a test of our professionalism and integrity. We must continue to build public trust and prove that we are a Service that delivers”, the CGIS declared.
She noted that on assuming office in 2024, she raised concerns over negative practices that dented the Service’s image and challenged officers to “go back to the drawing board.”
Nandap said that directive resulted in far-reaching reforms, including the passport automation and contactless processing system, designed to minimize physical interaction and eliminate bottlenecks.
She highlighted that: “Others are the deployment of e-gates and body cameras at airports, enhancing border security while promoting transparency; Intensified sensitization campaigns across formations to combat corruption and entrench professionalism.
“These reforms are already paying off,” she noted, citing improved national ratings, commendations and awards recently received by the NIS at government performance review retreats.
Nandap however urged NIS personnel nationwide to use the 2025 Customer Service Week as an opportunity to recommit themselves to exceeding public expectations, charging officers to uphold the Service’s reputation at all times.
She added that: “This celebration is not for fanfare. It is a solemn call to renew our pledge of service and to institutionalize transparency, courtesy and excellence as our standard culture.”
Earlier, Special Assistant to the CGIS on SERVICOM and Reform Champion, Barr. Muhammad Awwal Abubakar, a deputy comptroller of immigration, described the Customer Service Week as “a call to reflection, action and renewal.”
He emphasized that the global theme “Mission Possible” challenges public institutions to see obstacles as opportunities for innovation rather than excuses for inefficiency.
“Customer service is not a privilege given by government institutions but a right owed to the people. Our duty is to ensure that every interaction with the NIS leaves citizens and travelers with confidence in our integrity and efficiency”, Abubakar said.
The 2025 NIS SERVICOM Customer Service Week will feature activities across commands and formations nationwide, highlighting innovation, best practices and the Service’s ongoing transformation agenda.
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
One Rescued, Bandit Killed as troops Repel Attack in Zamfara
By Zagazola Makama
The troops of Operation FANSAN YANMA have rescued one kidnapped victim and neutralised a suspected armed bandit following an attack on Dankabali Village in Talata Mafara Local Government Area of Zamfara State.
Security sources said the incident occurred at about 3:00 a.m. on April 30 when about 20 armed bandits on 10 motorcycles invaded the community in Kagara District and abducted four residents.
The sources disclosed that the abducted persons were identified as Ladan Mani Sarkin Diya, Halima Mani, Rabiatu Muhammad, and Karima Muhammad.
According to the sources, the troops under Operation Fansar Yamma and the police joint tactical team was mobilised immediately after receiving the distress call and commenced search-and-rescue operations.
They added that during a combing operation in a nearby forest, the joint forces made contact with the bandits, leading to an exchange of fire in which one bandit was neutralised.
The sources further said one of the abducted victims, Ladan Mani Sarkin Diya, was successfully rescued unharmed, taken to the General Hospital in Talata Mafara for medical examination, and later reunited with his family.
They noted that ongoing operations are aimed at rescuing the remaining three victims and apprehending the fleeing suspects.
Security presence has since been reinforced in the Dankabali axis, while surveillance and patrols have been intensified to prevent further attacks.
One Rescued, Bandit Killed as troops Repel Attack in Zamfara
Troops Foil Bandits’ Attack, Recover 27 Rustled Animals in Sokoto
By Zagazola Makama
The troops of Operation FANSAN YANMA have foiled an attempted attack by suspected Lakurawa bandits and recovered 27 rustled animals in Silame Local Government Area of Sokoto State.
Security sources said the incident occurred at about 8:00 p.m. on May 1 when a large number of armed bandits invaded Gumki and Zeringo-Gande villages, firing sporadically and rustling domestic animals.
The sources disclosed that upon receiving the distress the troops swiftly mobilised and blocked routes leading to the bandits’ camp in Zamori forest.
According to the sources, the troops engaged the attackers in a gun duel, overpowering them and forcing their retreat toward the Niger Republic border.
They added that all 27 rustled animals were successfully recovered and would be returned to their rightful owners.
The sources further confirmed that no casualties or injuries were recorded among security personnel during the operation.
Security presence has since been reinforced in the area, with continuous patrols to prevent further incursions.
Troops Foil Bandits’ Attack, Recover 27 Rustled Animals in Sokoto
Teenager Dies After Fight with Neighbour in Yobe Community
By Zagazola Makama
A 14-year-old boy, Musa Umar, has died following a violent altercation with a neighbour in Jama’are village via Fika in Yobe State.
Security sources said the incident occurred on April 30 at about 10:00 p.m. when Musa engaged in a fight with another minor, Adamu Yusuf, 12, during which he was struck on the head with a stick.
The sources disclosed that the injured boy was initially rushed to Gadaka General Hospital for treatment before being referred to Fika General Hospital due to the severity of his condition.
According to the sources, Musa died on the way to the referral hospital and was later certified dead by a medical doctor.
They added that the body was documented and released to the family for burial following necessary procedures.
The sources further said efforts are ongoing to apprehend the suspect, while investigations have commenced to determine the circumstances surrounding the incident.
Teenager Dies After Fight with Neighbour in Yobe Community
One Rescued, Bandit Killed as troops Repel Attack in Zamfara
One Killed, Two Injured in Communal Clash in Niger
Troops Foil Bandits’ Attack, Recover 27 Rustled Animals in Sokoto
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