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Nigeria Expands Citizen Feedback Infrastructure as PEBEC, FAAN Launch ReportGov Kiosks at Major Airports

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Nigeria Expands Citizen Feedback Infrastructure as PEBEC, FAAN Launch ReportGov Kiosks at Major Airports

By: Michael Mike

The Federal Government has intensified efforts to strengthen transparency, accountability, and public service efficiency with the reactivation and upgrade of the national ReportGov feedback system across major international airports in Nigeria.

The initiative, driven by the Presidential Enabling Business Environment Council (PEBEC) and the Federal Airports Authority of Nigeria (FAAN), was formally unveiled at the Murtala Muhammed International Airport Terminal 2 in Lagos, with plans to extend the system to airports in Abuja, Port Harcourt, Enugu, and Kano.

Officials said the project is part of broader governance reforms aimed at improving citizen trust in public institutions while enhancing Nigeria’s business environment and service delivery standards across government agencies.

At the unveiling ceremony, PEBEC Director-General Princess Zahrah Mustapha Audu said the reactivation of ReportGov kiosks represents the federal government’s commitment to placing citizens at the center of governance reform.

She explained that the platform is designed to capture real-time complaints, commendations, and service improvement suggestions from citizens while helping government institutions respond faster to service failures.

According to her, institutionalizing feedback mechanisms will help reduce bureaucratic delays, improve inter-agency coordination, and ensure that public service performance is measured by actual service outcomes experienced by citizens.

FAAN Managing Director Olubunmi Kuku described airports as strategic economic gateways where service quality directly affects Nigeria’s international reputation.

She said improving passenger experience is critical for attracting foreign investment, promoting tourism, and strengthening business travel confidence. Kuku added that FAAN would continue supporting initiatives that promote transparency, operational efficiency, and customer-centered service delivery across Nigeria’s aviation facilities, noting that airport efficiency is closely linked to national economic competitiveness.

ReportGov serves as Nigeria’s official national grievance redress platform designed to capture citizen feedback on service delivery challenges across Ministries, Departments, and Agencies.

The newly upgraded physical kiosks will operate 24 hours daily in high-traffic public locations, allowing travellers and citizens to submit complaints, compliments, and policy suggestions directly into government monitoring systems.

Officials said the platform is structured to track complaints from submission to final resolution, helping authorities identify systemic service gaps and discourage unethical practices in public service interactions.

Government reform advocates said the initiative reflects a broader shift toward citizen-centered governance, where public satisfaction becomes a key performance indicator for government institutions.

Stakeholders noted that improving feedback infrastructure is particularly important as Nigeria continues efforts to diversify its economy and strengthen investor confidence in key sectors such as aviation, trade, and services.

Industry analysts said strengthening service delivery at airports is particularly important because aviation facilities serve as Nigeria’s international interface with the global economy. They explained that passengers’ first experiences at airports often shape perceptions about business conditions, investment potential, and tourism opportunities in the country. Improved feedback systems, they said, will help authorities address operational challenges such as passenger processing delays, service quality issues, and infrastructure maintenance gaps.

Officials also emphasized that the expanded deployment of ReportGov kiosks aligns with national anti-corruption and governance reform objectives. By creating structured reporting channels, the government hopes to strengthen transparency, reduce rent-seeking behavior, and improve coordination among agencies responsible for public service delivery.

As Nigeria continues its economic reform and infrastructure development agenda, authorities said citizen feedback will remain a central tool for measuring public service performance and guiding future policy decisions.

Nigeria Expands Citizen Feedback Infrastructure as PEBEC, FAAN Launch ReportGov Kiosks at Major Airports

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Troops arrest terrorist kingpin, ammunition courier, logistics supplier in Kaduna

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Troops arrest terrorist kingpin, ammunition courier, logistics supplier in Kaduna

By Zagazola Makama

Troops of the Joint Task Force North West, Operation FANSAN YAMMA (OPFY), have arrested a suspected terrorist kingpin, intercepted an ammunition courier and apprehended a suspected terrorist logistics supplier in separate intelligence-led operations across Kaduna State.

The operations, conducted on Wednesday, Sept. 9, 2026, targeted terrorist hideouts, supply routes and support networks in Kubau, Igabi and Birnin Gwari Local Government Areas of the state.

In the early hours of the day, troops of Sector 1 conducted a clearance operation at Dabar Dabo, identified as a known terrorist hideout in Kubau LGA.

During the operation, the troops arrested a suspected terrorist kingpin and two other members of his syndicate at the hideout.

The three suspects were taken into military custody for further investigation and intelligence exploitation.

In a separate operation on the same day, troops of Sector 1, acting on credible intelligence concerning the movement of ammunition, arrested a 50-year-old woman suspected of serving as an ammunition courier in Igabi LGA.

The suspect was allegedly found in possession of 300 rounds of ammunition concealed inside a bag.

Preliminary investigation revealed that the suspect had travelled from Zamfara State to Lafia, where she allegedly received the ammunition for onward delivery to terrorist elements operating around Birnin Gwari in Kaduna State.

The suspect and recovered ammunition have been secured in military custody as investigations continue to establish her network and intended recipients.

Later the same day, troops of Sector 1, working with a community vigilante group, apprehended another suspected terrorist logistics supplier in Birnin Gwari LGA.

During preliminary interrogation and a search of the suspect, troops recovered four communication devices suspected to have been used in connection with terrorist activities.

The suspect and recovered devices were also taken into military custody for further investigation.

The series of operations highlights the growing focus of Operation FANSAN YAMMA on dismantling the support structures that sustain terrorist groups, including their command networks, ammunition couriers, communication channels and logistics suppliers.

The successful interception of the ammunition consignment also represents a significant disruption to the movement of military-grade supplies into terrorist operating areas in Kaduna State.

Operation FANSAN YAMMA has continued to intensify intelligence-led operations across the North-West to disrupt terrorist networks, deny criminal elements freedom of action and prevent the movement of arms, ammunition and other logistics across the Joint Operations Area.

The Joint Task Force has also acknowledged the support of members of the public and urged residents to remain vigilant and promptly report suspicious movements and activities to the nearest security agency.

Troops arrest terrorist kingpin, ammunition courier, logistics supplier in Kaduna

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U.S. Air Force C-17 delivers military equipment to Nigerian Air Force under FMS agreement

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U.S. Air Force C-17 delivers military equipment to Nigerian Air Force under FMS agreement

By Zagazola Makama

A United States Air Force C-17 Globemaster III aircraft has delivered military equipment to the Nigerian Air Force as part of an ongoing foreign military sales agreement between the two countries.

The development was announced on Thursday by the official X handle of the U.S. Africa Command (AFRICOM), which described the delivery as a demonstration of the growing security partnership between the United States and Nigeria.

AFRICOM said the equipment was delivered over the weekend and would support Nigeria’s efforts to counter terrorism and other security threats in the region.

“Partnership in action,” AFRICOM said, noting that the equipment formed part of a foreign military sales agreement designed to further the U.S.-Nigeria defence partnership.

The command said the delivery would aid Nigeria’s counter-terrorism efforts, particularly as the country continues to confront persistent threats from terrorist and insurgent groups.

The latest delivery comes amid increasing security cooperation between Nigeria and the United States, with both countries strengthening collaboration in intelligence, training, equipment and other areas aimed at improving Nigeria’s capacity to tackle terrorism.

The use of a U.S. Air Force C-17 for the delivery also underscores the logistical component of the bilateral defence relationship, enabling the movement of military equipment directly in support of Nigeria’s operational requirements.

Nigeria has continued to seek enhanced international partnerships as its armed forces sustain operations against terrorist and criminal networks across the North-East, North-West and other conflict-affected parts of the country.

AFRICOM’s announcement signals continued U.S. support for Nigeria’s efforts to strengthen its military capabilities and confront terrorism, while reinforcing Washington’s broader security partnership with Abuja.

U.S. Air Force C-17 delivers military equipment to Nigerian Air Force under FMS agreement

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Troops engage suspected local militias, soldier wounded during clearance operation in Plateau

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Troops engage suspected local militias, soldier wounded during clearance operation in Plateau

By: Zagazola Makama

Troops of Sector 8, Operation ENDURING PEACE (OPEP), have engaged suspected local militia elements in a fierce firefight during a clearance operation at Kogul Village in Muko District, Mangu Local Government Area of Plateau State.

The operation, conducted between Sept. 8 and 9, followed reports of arson, destruction of farmlands and the expulsion of residents from the community.

During the operation, the troops established contact with the suspected militias and engaged them in a fierce firefight, forcing the criminals to withdraw into the forest.

A soldier, Pte. Husseini Ibrahim, sustained a gunshot wound to his right leg during the encounter and was evacuated to General Hospital, Mangu, for medical attention.

Troops subsequently exploited the general area in an effort to locate and arrest the fleeing criminals and recover their weapons.

However, no further contact was established before the troops returned to base, while operations to track the fleeing suspects remain ongoing.

Troops engage suspected local militias, soldier wounded during clearance operation in Plateau

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