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Immigration Comptroller General Advises Personnel on Excellent Service to Clients
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
By: Michael Mike
The Federal Government has charged personnel of the Nigeria Immigration Service (NIS) to continue to offer excellent services to its clients, declaring that efficient customer service is a right and not a privilege.
Comptroller General of the Immigration Service (CGIS), Kemi Nandap, gave the charge in Abuja when she declared open the 2025 SERVICOM Customer Service Week.
She assured that the Service is on an irreversible path of reform, modernization and improved transparency in line with President Bola Tinubu’s Renewed Hope Agenda.
The CGIS noted that the week-long event, themed “Mission Possible” with the NIS sub-theme “Meeting and Exceeding Expectations”, was an opportunity for officers to recommit themselves to the principles of courtesy, timeliness and citizens-centered service delivery.
She said: “The Nigeria Immigration Service must not only meet expectations but exceed them. Every passport issued, every permit processed, every encounter at our borders is a test of our professionalism and integrity. We must continue to build public trust and prove that we are a Service that delivers”, the CGIS declared.
She noted that on assuming office in 2024, she raised concerns over negative practices that dented the Service’s image and challenged officers to “go back to the drawing board.”
Nandap said that directive resulted in far-reaching reforms, including the passport automation and contactless processing system, designed to minimize physical interaction and eliminate bottlenecks.
She highlighted that: “Others are the deployment of e-gates and body cameras at airports, enhancing border security while promoting transparency; Intensified sensitization campaigns across formations to combat corruption and entrench professionalism.
“These reforms are already paying off,” she noted, citing improved national ratings, commendations and awards recently received by the NIS at government performance review retreats.
Nandap however urged NIS personnel nationwide to use the 2025 Customer Service Week as an opportunity to recommit themselves to exceeding public expectations, charging officers to uphold the Service’s reputation at all times.
She added that: “This celebration is not for fanfare. It is a solemn call to renew our pledge of service and to institutionalize transparency, courtesy and excellence as our standard culture.”
Earlier, Special Assistant to the CGIS on SERVICOM and Reform Champion, Barr. Muhammad Awwal Abubakar, a deputy comptroller of immigration, described the Customer Service Week as “a call to reflection, action and renewal.”
He emphasized that the global theme “Mission Possible” challenges public institutions to see obstacles as opportunities for innovation rather than excuses for inefficiency.
“Customer service is not a privilege given by government institutions but a right owed to the people. Our duty is to ensure that every interaction with the NIS leaves citizens and travelers with confidence in our integrity and efficiency”, Abubakar said.
The 2025 NIS SERVICOM Customer Service Week will feature activities across commands and formations nationwide, highlighting innovation, best practices and the Service’s ongoing transformation agenda.
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
Boko Haram attack kills vigilante in Yobe
By: Zagazola Makama
A vigilante member was shot dead on Wednesday during an attack by suspected Boko Haram fighters at a vigilante camp in Kanamma town, Yusufari Local Government Area of Yobe State.
Zagazola learnt that the incident occurred at about 1839 hours when the assailants stormed the camp, opening fire on the victims.
The deceased, identified as Dauda Bamai, 35, of Kanamma, was pronounced dead by a medical doctor in Kanamma.
Security forces have intensified monitoring and patrols in the area to track down the attackers.
Boko Haram attack kills vigilante in Yobe
Fake news and its human cost: the case of Maj.-Gen. Uba
By: Zagazola Makama
The promotion of Brig.-Gen. SM Uba, Director Defence Information, to the prestigious rank of Major General should have been a moment of pride and celebration for his family, colleagues and the Armed Forces of Nigeria.
Instead, it coincided with one of the most disturbing episodes of misinformation targeting a serving senior military office an episode that point to the devastating human cost of fake news.
In recent days, malicious actors repeatedly circulated photographs of the officer online, falsely claiming he was dead. While the Defence Headquarters swiftly debunked the rumour, the damage was already done.
Unknown to many, the fake news triggered panic, trauma and emotional distress within his family. When the false reports first emerged, his wife and children broke down in tears, unable to process the sudden shock. Despite repeated attempts to reassure them that he was alive and well, they remained inconsolable until they travelled to Abuja to see him physically.
Even more heartbreaking is the fact that as at Wednesday, the same misleading posts were still circulating at the exact moment he was promoted to his new rank as a Major General.
This contrast the spread of a death hoax against the backdrop of a well-deserved promotion captures the cruel reality of misinformation in the digital age. It is not just a threat to public order. It destroys families, inflicts psychological harm, undermines institutions and disrespects the honour of those who dedicate their lives to national service.
Fake news and its human cost: the case of Maj.-Gen. Uba
FG Says GEJ is Safe, Out of Guinea Bissau
… Condemns Country’s Military Coup
By: Michael Mike
Nigeria’s Former President Goodluck Jonathan is very safe and out of Guinea-Bissau, the Federal Government has announced.
The spokesperson of the Ministry of Foreign Affairs, Kimiebi Ebienfa made the announcement on Thursday. He said: “He (President Goodluck Jonathan) left with a special flight with members of his delegation including, former President, Economic Community of West African States (ECOWAS) Commission, Ibn Chambas.”
Jonathan, who is the head of ECOWAS Election Monitoring Mission to Guinea Bissau, was tramped along with members of his team in the country when military suspended democratic process and took over government.
Meanwhile, the Nigeria’s government has condemned the military coup d’etat in Guinea Bissau.
The Nigerian government in a statement on Thursday by the spokesperson of the Ministry of Foreign Affairs, Kimiebi Ebienfa said: “The Federal Government of Nigeria has learned with profound dismay and deep concern the unfortunate military coup which has led to an unconstitutional change of government in the Republic of Guinea-Bissau.
“The Federal Government of Nigeria, in the strongest possible terms, condemns this act of military insurrection which undermines the democratic progress, constitutional order, and stability not only of Guinea-Bissau but of the entire West African sub-region. This coup d’état represents a blatant violation of the fundamental principles of the ECOWAS Protocol on Democracy and Good Governance, which explicitly rejects any ascension to power through unconstitutional means.
“We stand in solidarity with the people of Guinea-Bissau and call for the immediate and unconditional restoration of constitutional order, the safety and security of all those detained and the full respect for the sanctity of democratic institutions in Guinea-Bissau.”
The statement added that: “The Federal Government of Nigeria unequivocally calls on the authorities in Guinea-Bissau to ensure and guarantee the safety of all election observers still in the country on official assignment.
“The Federal Government of Nigeria urges all actors involved to exercise utmost restraint, prioritize peaceful dialogue, and respect the will of the people of Guinea-Bissau as expressed through their ballots and the peaceful conclusion of the election with the announcement of results by the electoral management body.
“We warn that those behind this act will be held accountable for their actions, which threaten to plunge the nation into chaos and reverse the hard-won gains of its democracy.”
It further added that: “Nigeria, as a key member of the Economic Community of West African States (ECOWAS) and the African Union, will work closely with our regional and international partners to take all necessary measures to ensure the swift return to normalcy and constitutional governance in Guinea-Bissau. We reaffirm our unwavering commitment to the promotion of democracy, peace, and stability across the African continent.”
FG Says GEJ is Safe, Out of Guinea Bissau
Boko Haram attack kills vigilante in Yobe
Fake news and its human cost: the case of Maj.-Gen. Uba
FG Says GEJ is Safe, Out of Guinea Bissau
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