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Immigration Comptroller General Advises Personnel on Excellent Service to Clients
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
By: Michael Mike
The Federal Government has charged personnel of the Nigeria Immigration Service (NIS) to continue to offer excellent services to its clients, declaring that efficient customer service is a right and not a privilege.
Comptroller General of the Immigration Service (CGIS), Kemi Nandap, gave the charge in Abuja when she declared open the 2025 SERVICOM Customer Service Week.

She assured that the Service is on an irreversible path of reform, modernization and improved transparency in line with President Bola Tinubu’s Renewed Hope Agenda.
The CGIS noted that the week-long event, themed “Mission Possible” with the NIS sub-theme “Meeting and Exceeding Expectations”, was an opportunity for officers to recommit themselves to the principles of courtesy, timeliness and citizens-centered service delivery.
She said: “The Nigeria Immigration Service must not only meet expectations but exceed them. Every passport issued, every permit processed, every encounter at our borders is a test of our professionalism and integrity. We must continue to build public trust and prove that we are a Service that delivers”, the CGIS declared.
She noted that on assuming office in 2024, she raised concerns over negative practices that dented the Service’s image and challenged officers to “go back to the drawing board.”
Nandap said that directive resulted in far-reaching reforms, including the passport automation and contactless processing system, designed to minimize physical interaction and eliminate bottlenecks.
She highlighted that: “Others are the deployment of e-gates and body cameras at airports, enhancing border security while promoting transparency; Intensified sensitization campaigns across formations to combat corruption and entrench professionalism.
“These reforms are already paying off,” she noted, citing improved national ratings, commendations and awards recently received by the NIS at government performance review retreats.
Nandap however urged NIS personnel nationwide to use the 2025 Customer Service Week as an opportunity to recommit themselves to exceeding public expectations, charging officers to uphold the Service’s reputation at all times.
She added that: “This celebration is not for fanfare. It is a solemn call to renew our pledge of service and to institutionalize transparency, courtesy and excellence as our standard culture.”
Earlier, Special Assistant to the CGIS on SERVICOM and Reform Champion, Barr. Muhammad Awwal Abubakar, a deputy comptroller of immigration, described the Customer Service Week as “a call to reflection, action and renewal.”
He emphasized that the global theme “Mission Possible” challenges public institutions to see obstacles as opportunities for innovation rather than excuses for inefficiency.
“Customer service is not a privilege given by government institutions but a right owed to the people. Our duty is to ensure that every interaction with the NIS leaves citizens and travelers with confidence in our integrity and efficiency”, Abubakar said.
The 2025 NIS SERVICOM Customer Service Week will feature activities across commands and formations nationwide, highlighting innovation, best practices and the Service’s ongoing transformation agenda.
Immigration Comptroller General Advises Personnel on Excellent Service to Clients
News
NEDC Deploys ₦3bn Ophthalmic Equipment, Begins Training at Maiduguri Eye Hospital
NEDC Deploys ₦3bn Ophthalmic Equipment, Begins Training at Maiduguri Eye Hospital
By: Michael Mike
The North East Development Commission (NEDC) has commenced a two-week Ophthalmology Equipment Set-Up and Training Programme at the Maiduguri Eye Hospital in Borno State, following the deployment of advanced eye-care equipment valued at over N3 billion.

The programme, which began on Monday, marks a major step in the Commission’s efforts to improve specialist healthcare delivery and address preventable blindness across the North-East region.
Activities on the first day included the installation, calibration, and coupling of cutting-edge ophthalmic equipment, alongside the start of hands-on technical and clinical training sessions. The exercise is aimed at ensuring the newly supplied equipment is fully operational and optimally configured for effective eye-care services.

The training is being led by Prof. Abdull Mohammed Mahdi, a Chief Consultant in Ophthalmology, with support from Dr. Abuh Sunday, also a Chief Consultant, and a multidisciplinary team of experts in ophthalmology and biomedical engineering.
Participants include consultant ophthalmologists, resident doctors, ophthalmic nurses, optometrists, and biomedical engineers from the Maiduguri Eye Hospital and the University of Maiduguri Teaching Hospital (UMTH). They will receive intensive practical training on the operation, maintenance, and efficient use of the equipment.
According to the NEDC, the initiative is expected to significantly enhance the hospital’s diagnostic and surgical capacity, particularly in the management of cataract and glaucoma cases. The Commission noted that the intervention aligns with its long-term objective of transforming Maiduguri Eye Hospital into a regional centre of excellence for ophthalmic care.

In addition to the equipment deployment and training, the Commission is undertaking extensive renovation and infrastructure upgrades at the hospital to support modern clinical operations and improve patient experience.
The NEDC is also extending similar ophthalmic interventions across other states in the North-East. Of note is the ongoing construction of an ultra-modern Eye Institute at the Abubakar Tafawa Balewa University Teaching Hospital (ATBUTH) in Bauchi, which commenced last year and is scheduled for accelerated implementation this year.
Officials of the Commission described the intervention as a strategic investment that combines modern medical infrastructure with deliberate human capacity development, noting that the ₦3 billion equipment deployment and training programme will have a lasting impact on access to quality eye-care services in the region.
NEDC Deploys ₦3bn Ophthalmic Equipment, Begins Training at Maiduguri Eye Hospital
News
NSCDC personnel, 16 others arrested in raid of criminal hideout in Yobe
NSCDC personnel, 16 others arrested in raid of criminal hideout in Yobe
By: Zagazola Makama
Security operatives in Yobe State have raided a notorious criminal hideout in the Saman Tudu area of Pompomari District, Damaturu, arresting a personnel of the Nigeria Security and Civil Defence Corps (NSCDC) and 16 other suspects.
A reliable source told Zagazola Makama that the raid was carried out on Jan. 18 at about 7:20 p.m. following a coordinated, intelligence-driven operation targeting criminal elements who use the area as a haven.
The source said the enclave served as a convergence point for trafficking and consumption of illicit drugs, as well as planning and execution of various criminal activities within the community.
“During the operation, the team stormed and ransacked the hideout, leading to the arrest of 17 suspects, including one Mohammed B. Kolo, identified as an NSCDC personnel attached to the Yobe State Command,” the source said.
He added that exhibits recovered from the scene included a knife, five bicycles, dried leaves suspected to be cannabis sativa, hemp wrapping papers, a long sack used as a mat and the sum of N8,500 found inside a sack suspected to contain the drugs.
The suspects are currently in custody while investigation is ongoing to determine their level of involvement in criminal activities.
The source said those found culpable would be charged to court for prosecution after the conclusion of investigations.
Residents were urged to continue supporting security agencies with timely and credible information to sustain the fight against crime in the state.
NSCDC personnel, 16 others arrested in raid of criminal hideout in Yobe
News
Chadian security forces recover cache of arms, arrest suspects in N’Djamena
Chadian security forces recover cache of arms, arrest suspects in N’Djamena
By: Zagazola Makama
Chadian security forces on Sunday recovered a large cache of weapons and ammunition during a joint search operation in parts of the capital, N’Djamena, as part of intensified efforts to combat insecurity.
Sources Zagazola Makama that the operation was carried out in the 10th arrondissement and parts of the 2nd arrondissement of the city.

According to the sources, the joint team of internal security forces seized 28 pistols, 14 other firearms, and more than 1,000 rounds of assorted ammunition during the raid.
They also recovered military equipment and six vehicles suspected to be linked to criminal activities.
“Two gun owners were arrested during the operation and are currently in custody for further investigation,” a senior security official said.
He explained that the exercise was conducted under the supervision of top security authorities and formed part of broader measures to dismantle criminal networks and curb the proliferation of illegal arms in the capital.

The official added that the recovery of the weapons had significantly disrupted the operations of armed groups and criminal elements in the affected districts.
He reaffirmed the commitment of the Chadian security services to sustaining pressure on all groups involved in arms trafficking, banditry and other threats to public safety.
“The security forces will continue intelligence-led operations to ensure the safety of lives and property across the country,” he said.
Chadian security forces recover cache of arms, arrest suspects in N’Djamena
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